The potential of seamless contact with anyone anywhere at any time seems to promise improvements in productivity, most ROI calculations overlook the hidden costs to this ubiquitous access. A growing body of research is showing the already overly interrupt-driven, multi-tasking work environment can be detrimental to productivity and even the quality. Further, on-line access and collaboration is still less effective than in-person meetings. Finally, these technologies align better with some individuals’ personalities. This session will explain how to look into the psychology of the individual and the organization to anticipate where these misalignments lie and provide strategies for mitigating them.

1. The Dark Side of Enterprise 2.0
Kathleen Culver, Greg Lowe

2. Kathleen Culver
Business Analyst, Research Junkie and Skeptic
Greg Lowe
Social Media Strategist, Founding 2.0
Adoption Council member, Architect and STILL
Corporate Troublemaker

3. The promises of Enterprise 2.0
•Increased productivity
•Anywhere/anytime access
•Better sense of “connection”
•Unlock hidden expertise
•Everyone has a voice
•Consumer, not producer controlled
•Community is smarter than individuals
•Culture Change
Image used under Creative Commons from: Cessna 206

4. Flexible Access
Benefits
•More choices
•SME’s at the fingertips
•Fast answers to questions
•Better sense of connection
Image used under Creative Commons from: André Felipe de Medeiros'

5. Impact
More interruptions
Risks
Loss of productivity
Lost sense of accomplishment
Loss of deep analyses
Loss of flow
Image used under Creative Commons from: Ottoman42

6. Always On
Benefits
•Never disconnected
•Work/life balance
•Instant gratification
•I’m not alone
Image used under Creative Commons from: Fellowship of the Rich

7. Impact
No downtime
Risks
Less “play”
Risking tight connections
Burnout
Reduced performance

8. Always Virtual
Benefits
•Diverse inputs
•Work/life balance
•Lower Real Estate & travel expenses
•Green
Image used under Creative Commons from: fenstrebme

9. Impacts Risks
Loss of Face time Misunderstandings
Can’t emote very well ;*) Loss of information exchange
Less camaraderie and rapport
Image used under Creative Commons from: gari.baldi

10. New 2.0 Venues
Benefits
•Broader input/perspective (Crowd Sourcing)
•Multi-lingual advantages
•Building corporate knowledge
•New corporate behaviors and culture
Image used under Creative Commons from: ecstaticist

11. Impact
Exposure bias
Risks
Quiet ones crowded out
More noise
False statistical confidence
Old behaviors concealed in new clothes
Image used under Creative Commons from: Stuck in Customs

12. Information candy store
Benefits
•Easy access to SME’s
•Fast answers to questions
•Better sense of connection
Image used under Creative Commons from: jaeming

13. Impact
Information overload
Risks
Loss of productivity
More choices reduces confidence
Analysis paralysis
Decisions based on mis-information
Image used under Creative Commons from: luxomedia

14. Always Retrievable
Benefits
•No information loss
•Searchable
•Content rated & tagged
•Individuals are not information managers
Image used under Creative Commons from: dolescum

15. Impact
Big Brother
Risks
More posturing
No fresh starts

16. Bottom Line….NO WORRIES
•The Dark Side STILL can't be quantified
•Enterprise 2.0 is STILL safe from business case risks
•BUT … there may be costs to the individual

17. Mitigation
•Avoid “Alert Fatigue”
•Unplug yourself
•Make your smile count (in person)
•Remember the “Wall flowers”
•Filter out the noise
(“Eat Healthy, Exercise More”)
Image used under Creative Commons from: juicyrai

18. Easier said than done
Dopamine junkies
Fears ….
Disconnection
Invisibility
Seeming uncommitted
Imperfect foresight
Immunity to Change
Image used under Creative Commons from: Scorpions and Centaurs

19. Unplug Remember
Reach-out
Focus
Manage our attention as
vigorously as our time or money or
any resource dear to us

20. More information
http://313kec.wordpress.com/
http://greg2dot0.wordpress.com
Kathleen – kathleen.culver@alcatel-lucent.com
Greg – greg.lowe@alcatel-lucent.com