CVENG

1. Página 1 - Curriculum vitae de
PERSONAL INFORMATION
Name Gonçalo Simões Alves da Costa
Address Rua Elias Garcia nº 21 – 2º Esq. 2735 -261 Agualva - Cacém
Contacts 21 914 53 85
96 576 20 83
Email Gsac.Costa@sapo.pt
ID Card 10584452
Nationality Portuguese
Date Of Birth
Availability
16 March 1975
Imediate
PROFISSIONAL
EXPERIENCE
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
August 2015 to November 2015
Zurich Assurance By Multipessoal
Assurance
Application Manager
 Administration,Management,creation Accounts
 Management access
 Validation/Creation of Workflows
 Report Creation
Jira Agile and Service Now
April 2015 to 15 May 2015
Unisys @ Unilever
Food Production
Desktop Builld Engineer
 Migration of laptops desktops and mobile devices from Windows Xp to Win
7 via SCCM or portable disc (around 600 und)
 Support after Migration
SCCM 2012

2. Página 2 - Curriculum vitae de
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
November 2014 March 2015
Banc Santander via Altoption @ Produban
Bank
Exchange Server 2010 Administrator
 Administration, user access
 Creation, maintenance of the accounts and pst files
 Management of Exchange Infrastructure (2 Server,4Hubs,4Switches)
VMWare environment
 Management, planning and creation of new Lync 2013 infrastructure for
9000 users in VmWare Platform
 Management of Mobile Portal for all mobile devices (IOS,Android and
Microsoft)
Exchange 2010,VMWare Esxi 5.5, Anti virus Mcafee MESM, Lync
2013,MDM,Powershell
February 2014 to October 2014
DGIE via Prime IT
Tagus Park
Internal Affairs
Desktop Management
 Configuration and creation of packages (Win updates and Anti Virus ) for
the Police Forces – GNR and PSP via SCCM 2012
 Management and maintenance of HP Manager Ticket Service
 Creation of Internal Procedure Manual based on ITILV3
Sccm 2012, Linux, HP Manager
July 2012 October 2013
Nokia Siemens Networks
Telecomunications
Supervisor, management and support for Remedy
 Management, creation, maintenance and access for users
 Maintenance, creation and validation of Workflows
 Creation of Projects on Test and Production sites Remedy Based
 Administration and Support access for EEIsource,Ras,IPM and Cronos
Windows 7, Oracle 11g , Remedy

3. Página 3 - Curriculum vitae de
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
Dates
Name and address of
employer
Type of company or activity
August 2011 July 2012
Fujitsu Technology Solutions
Help Desk Technician
IT Sector
Support, administration users for Centrica by phone and email
 User Maintenance , creation e support access Active Directory 2003
 Exchange 2003/2007 Pst and mailboxes management/access
 Vpn Cisco Support and Configuration
 Wireless support and configuration
 Vmware Support and Administration
 Support users by phone and email 24*7*365 in English Language
Windows Server 2003, Windows Xp,Windows 7 Office 2010,Exchange
2003/2010,Cisco Vpn,Intel Pro Wireless ,VmWare
February 2010 June 2011
Visionware
Private IT Consulting for Schools
It Consultant/Administrator
Administration of the IT systems and networks on Agrupamento Escolas
Piscinas Olivais, Escola 36, 113,175 Agrupamento Fernando Pessoa
 Management, maintenance and support for users and equipment’s
 Systems Administrator for the Networks and IT Infrastructure
 Management and support for laptops and desktops
 Applications installation and support
 It formation for Teachers
Escola Artistica Antonio Arroio
 Systems and Network Administrator
 Administration, configuration and support for NAS Fiber Backup
 SCCM and TMG administration
 Management, configuration and support for 350 Macs
 Management, configuration and support for 250 Microsoft
 Administration, support and configuration for MacOSX server
Server 2003,Server 2008 r2 64 bits, Windows xp ,Windows 7,Mac os x ,Mac
Server, office 2033 office 2010,Remote desktop Admin,VMware , Sccm ,
Tmg, Kaspersky server , Symantec Backup Exe
May 2009 January 2010
Optimus by NBS / TempoTeam
Telecomunications

4. Página 4 - Curriculum vitae de
Function
Main activities and or
responsibilities
Technologies
Call center Operator
 Support and troubleshooting to Domestic End Users by phone to the 3Play
Products (Internet, phone and Tv)
Internal from Company
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
April 2007 April 2009
Xecompex
System and Network Administrator, Sales Installation of Equipment’s
(Printers and Faxes)
Xerox certified Systems Analyst
 Systems Administrator, support, maintenance of the infrastructure
 Management and support for the phone central Nortel
 Management, configuration, support Active Directory 2003
 Management, configuration, support Exchange 2003
 Management, configuration, support Wireless
Windows server 2003, Windows Xp,Linux , office 2003 ,Exchange 2003,
Nortel ,Linksys
Dates
Name and address of
employer
Type of company or activity
Function
Main activities and or
responsibilities
Technologies
August 1997 March 2007
Barcelo Escalatur
Data Operator
 Payment of suppliers,
 Communication to suppliers in English,French,Spanish, Italian
 Temporary supporter to IT Department
Windows Server NT SIGA Nonius
Professional And Personal
Education
1994
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1996 – Curso de informática na óptica do utilizador (Word, Excel, Internet,
Mails Etc.pela empresa de formação Microcamp.
2004 – Curso Excel pela empresa de formação Tecla.
2006 – Curso completo de MCSA “Microsoft certified systems administrator” e
respectiva Certificação pela empresa RUMOS
2007-Analista Certificado Xerox
2013- ITIL Foundation v3
Language and Skills
PRIMARY LANGUAGE Portuguese
• Dates
• Name and type of education or formation
company
12º grade on the area of Human Studies by Escola Secundária Maria Amália Vaz
de Carvalho with final average of 16 values.
• Principal disciplines/profissional
competences
1996 – It Course on the user profile prespective (Word, Excel, Internet, Mails Etc)
by Microcamp.
2004 – Excel course by Tecla.
2006 – Certified MCSA “Microsoft certified systems administrator” by RUMOS
2007-Xerox Certified Analist
2013- ITIL Foundation v3
2015- Jira Agile

5. Página 5 - Curriculum vitae de
OTHER LANGUAGES
English Written and Spoken
French Written and Spoken
Spanish nad Italian Spoken
TECHINCAL SKILLS
.
INSTALATION OF XEROX EQUIPMENT’S
ADMINISTRATION /INSTALATION SERVER 2003
ADMINISTRATION/INSTALATION SERVER 2008 R2 64
EXCHANGE 2003/ 2007/2010
IIS 6,7
SCCM 2007
TMG
SYMANTEC BACKUP EXE
VMWARE
MAC OS X
MAC OS SERVER
ROUTERS LYNKSYS E OUTROS, VPN, CISCOVPN,INTEL WIRELESS
WINDOWS XP
WINDOWS VISTA
WINDOWS 7
WINDOWS 8
LINUX FEDORA
HP MANAGER
CENTOS
LYNC 2013
POWERSHELL
DRIVER LICENSE Yes since 1997