Service-desk tickets. Lost laptops. End-user complaints. Too often IT teams get stuck being reactive rather than proactive. But what if you could do more than simply react?
In this webinar you’ll gain the insights you need to solve business problems proactively with IT Service (ITSM) and IT Asset Management (ITAM) working together.
Our panel of speakers discussed real-world use cases where combining ITSM and ITAM processes, data and insights can be part of an overall plan to maximize operational efficiencies and improve service delivery, while also optimizing compliance and cost.
4. Do you have a
Cookie Monster
in your
organization?
5. Reactive Approach
BEFORE
• Incomplete asset list
and history
• Easier for assets to
‘fall through the cracks’
• Introduces risks and
security vulnerabilities
Proactive Approach
AFTER
• Better visibility on assets
and their history
• Correlate with incident
information for ‘last touch’
• Improved tracking and risk
management processes
Cookie
Monster
7. Reactive Approach
BEFORE
• Staff resources spending
time on ‘one-off’
resolutions
• Lack of visibility to all
possible replacement
devices
• Potentially missing larger
vendor issues
Proactive Approach
AFTER
• Immediately identify as
warranty issue
• Quickly get employee
productive
• Quantify potential risk pool
• Determine corrective
actions with vendor
Burning
Laptop
Syndrome