Well Family is a life course focused family centered system that manages and tracks the interaction of individuals and families with programs and services. WFS enables families, organizations and communities to be more efficient, accountable and successful in delivering quality programs and services that make a difference.

1. A Complete System
Of Care Management
The program and case management enterprise system for
the new generation of maternal child and family health programs.
WFS redefines “Business As Usual!”.

2. Life Course focused system that manages and tracks the
interaction of individuals and families with programs and
services from birth over the course of their lives.
A single program can stand alone or coexist with other programs as a collaborative
enterprise while providing common intake paths, managing services and activities
in complex family situations, common family support plans as a family-centered
process. WFS reduces duplication of services, increases knowledge of client risks
and needs, reduces the chance of clients “falling through the cracks”, streamlines
the process of delivering services and contributes to economy and efficiency.
WFS is a powerful suite of tools and resources that manage
multiple aspects of maternal child and family health programs
and case management delivery systems in a drill-down
capacity from a “lead” perspective to individual providers and
case worker levels on any capacity.

3. Everything Can Be Connected
2
Families connect to POC,
1 Outreach, Groups
WFS Program, Case and
Family Management System
Healthcare, Inter Agency
EHR Operations
5 Information, Research, 3
Evidence Sharing & Policy
4

4. A Complete System of Care
Provide Direct
Services
Manage Programs
and Organizations Refer and Follow
Up Services
Central Referral
and Intake Process Screenings, Tools
and Assessments
Manage Contacts,
Outreach, People Direct Client or
Group Participation
Engagement, Home
Invoicing, Billing,
and Other Visits
Time Management
Reporting,
Accountability

5. The Benefits
As a Complete System of Care Well Family:
► decreases the duplication of services
► increases knowledge of client risks and needs
► reduces the chance of clients “falling through the cracks”
► streamlines the process of delivering services
► contributes to economy and efficiency

6. WFS is activity, risk factor, event and timeline driven, offering interactive calendars,
extensive ticklers and other tools that manage program requirements, benchmarks,
milestones, services and significant events in care such as visits, developmental
aspects, immunizations, assessments, and more.
WFS includes comprehensive contact and encounter management tools. WFS is
ideal for home visiting, clinical and other contact-based service programs.
WFS assesses risks, builds a care plan and a customizable interactive family support
plan.
WFS includes many evaluation and assessment tools, surveys, home safety
inspections and unlimited measures, screening tools and other assets.
WFS manages group activities and client participation in groups such as parenting
classes and other activities.
WFS has an extensive services referral component that allows referred services to
be tracked and the ability for service providers to complete the referrals in WFS.
WFS optional features include the ability for individuals to participate in profiles and
“self refer” to WFS service providers. WFS can be connected to the Family Resource
Engine (FRE), a 211 style tool that connects a broad range of community resources
to the system. WFS is also a cost tracking system that connects services provided to
billing codes and payment systems.
WFS Basics

7. People, Program, Services and Communities
What is the WFS equation?
+ relationships
X programs + services
TIME = WFS
The total Well Family experience is:
• The relationship of people and families
• Their interaction with programs and services
• Their interaction with the community
OVER TIME!

8. It IS ALL Connected
There are “binders” that
connect people, families and
relationships to each other
BIOLOGICAL
RELATIVES
LEGAL
CULTURAL

9. It IS ALL Connected
And a community is the sum total of all of
the programs, services, resources and
assets available to people and families.
Contacts
Services
Engagements
Activities Assessments Referrals

10. It IS ALL Connected
A Family is a Social Network!
A community is a network of families,
programs and services!

11. It IS ALL Connected
Well Family
IS ABOUT
PEOPLE

12. Well Family System as a Single Program
Workflow and process
specific to program
and users

13. Well Family System in a
Multiple Program Environment Prevents duplication of
services, increases positive
economics, provides
continuum of care

14. Multiple Program Model With MIECHV
The Virginia Model – Stage 1 Two MIECHV Options
72 RM sites statewide  Full WFS
3 Fed HS Projects  MIECHV Lite
MIECHV programs
(NFP, PAT, HF, more to be added)

15. MIECHV
► Minimized WFS just for MIECHV benchmark data
► Identifies and accepts clients from all EB programs
► MIECHV clients part of WFS population
► Hands on data entry or electronically matched to WFS
► Specific reports for benchmarks, HRSA, etc.

16. Basics
WFS functions on the principle that all programs more than likely
share the same basic operational functions but may have a
different target population, program, or outcome focus.
► Referral, Intake, Triage, Enrollment
► Outreach – Contact Management
► Engagement – Home, Clinic, Other Visits
► Direct Services Provided
► Referred Services – Follow Up
► Screenings, Evaluations, Assessments, Tests, Surveys

17. As a Continuous Care Management System WFS
Navigates People Across Programs Over Time
WFS smart intake process assesses
the past and current client conditions.
Who are you?
I am a 24 year old married female with 2 children.
Have you been in WFS before? Yes, I was in an ICC program in 2008.
Why are you here today? I am pregnant
Prenatal
Intake
&
Directs the participation path based on Case
Intake Type and program requirements. Management

18. Each New Program Participation Places the Client
on the Appropriate Path of Care and Management
Women’s Health Questionnaire
Case Management
Prenatal Intake
Prenatal Assessment
Case Management
Women’s Health Questionnaire
Case Management
Case Management
Infant Screen
Next step processing Infant Assessment
Case Management
and care management is
determined by specific
program requirements.

19. The Continuing Plan of Care and Family Support Plan
Are Built on Risks, Needs and Previous Services
Info at intake and during risk assessment is
analyzed and triggers needs in several categories.
Which automatically builds a POC & FSP
PHYSICAL-MENTAL HEALTH CATEGORY ITEM ACTION
Physical and Mental Health Dental Issues Refer to Dental
Services
EARLY DEVELOPMENT No Infant Care Enroll with Pediatrician
Safe & Nurturing Environment No Permanent Home Housing Assistance
SOCIAL - EMOTIONAL Economic Stability Father Not Working Refer to WIC
Job Training
SPIRITUAL FOUNDATION
A Plan of Care is initiated and The
SAFE ENVIRONMENT Family Support Plan provides a starting
point for determining a path of care and
ECONOMIC STABILITY can be shared across programs and can
be part of the family history over time.

20. Typical Program Ticklers
Smart work and process flow ticklers vary from program
to program and are also different for user roles.

21. Reporting And Data
Accountability, Reporting and Access To Data
► System generated reports
► SQL Reporting Services
► Scheduled download of WFS database
► Data List Tools

22. Reporting And Data
System Generated Reports
WFS provides a variety of reports that are directly accessible from the system. Generally these
reports usually are in the areas of demographics, services, engagement, retention, outcomes and
performance measures etc. Also HRSA, Title V, benchmark and other “funder” based reports are
provided from the online WFS.
Example
Typical Report Types

23. Reporting And Data
System Generated Reports
WFS provides a variety of reports that are directly accessible from the system. Generally these
reports usually are in the areas of demographics, services, engagement, retention, outcomes and
performance measures etc. Also HRSA, Title V, benchmark and other “funder” based reports are
provided from the online WFS.
Typical Report Types
Outcomes HF Sample
Performance Program Report
Example 1
Typical Operations
Example 2
Example 1
Example 3
Example 2
Example 3 Demographics
Case Changes Services

24. Reporting And Data
SQL Reporting Services
SQL Server Reporting Services (SSRS) is a server-based report
generation software system from Microsoft. It is used to prepare and
deliver a variety of interactive and printed reports directly from the
WFS database. It is administered via a secure web interface.
Reporting services features a web services interface to support the
development of custom reporting applications. SSRS is on par with
Crystal Reports and other business intelligence tools.
Example

25. Reporting And Data
SQL Reporting Services

26. Reporting And Data
Download of WFS database
A Well Family System database “copy” can be transferred
securely (SFTP) on any schedule (daily, weekly, monthly,
etc.). This is your copy of the database, and it enables
two valuable options:
1. Broadens the scope of business continuity so that your IT
staff has a recent backup copy of your program data.
2. Allows your data analysts their own copy to drill into, put in
a cube, or import into SAS, SPSS, etc.

27. Reporting And Data
WFS Data List Tool
Data List is a WFS tool that allows the users to build custom data sets. Typically data Lists are used to
manage clients, services, special groups, etc. but are not limited to the type of data sets that can be
arranged.

28. As a Complete System
of Care Management
WFS enables families, organizations
and communities to be more efficient,
accountable and successful in
delivering quality programs and
services that make a difference.
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