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Co-designing
& prototyping
Dr Sarah Schulman & Chris Vanstone
user
interactions



                                                            ecosystem
                                                           interactions

                          organisational
                           interactions




               solution

                                               other
                                           organisations
Breaking down interactions
                  Prop [mask]             Prop [sword] Prop [poison]


SCENE 1 [party]                 SCENE 2 [duel]                  SCENE 3 [crypt]




    User          Actor         User             Actor                 User       Actor
    [Romeo]       [Juliet]                       [Cousin]                         [Juliet]
so what?
analytic

           what to look for



    commissioner / practitioner
                              generative

                                      what to design
Tanya
how?
Hunch 1
Tools are not enough
     Behaviours
recruitment

       team building



 capacity builder / practitioner


                       personal development
People behaviour
Talking
observing
listening
understanding
respecting
Analytic behaviour
Identifying patterns
Deconstructing concepts
Asking why and how
Generative behaviour
Identifying opportunities
Developing ideas
Thinking visually
Thinking laterally
Translating concepts
between fields
Making behaviour
Using your hands
Turning ideas into
tangible products &
experiences
Feedback behaviour
Showing work
Making improvements
Constructive suggestions
Failing
Persistently iterating
Storytelling behaviour
Developing rational and
emotive arguments
Using different media
Bringing ideas to life for
different audiences.
Hunch 2
Individuals are not enough
          Teams
Improving outcomes for

Families
Improving outcomes for

Caring & cared for
older people
Improving outcomes for

Children Starting school
Hunch 3
Info is not enough
      Projects
co-design
working with people, practitioners
and policy makers to develop new
        kinds of solutions
film:
see http://vimeo.com/23622896
prototyping
  failing early
5017
looks like   works like   looks & works like
our aim
To enable more South Australian families to
grow and thrive and fewer families to spiral
towards state intervention
                                               CITY OF

                                        MARION
events   training         link-ups




                    support      measuring
events   training         link-ups




                    support      measuring
events   training         link-ups




                    support      measuring
coaching


                                     face to face
                                     interactions

events   training         link-ups




                    support      measuring
bubble diagram

                              paper based tool




events   training         link-ups




                    support           measuring
events   training         link-ups




                    support      measuring
why prototype?
what works?
 for whom?
   when?
what doesn’t
  work!!!
Mitigating risk
Mitigating risk
Policy development
UNCERTAINTY       HIGH

NO OF USERS       LOW

COST OF CHANGES   LOW
Mitigating risk
Policy development       Piloting
UNCERTAINTY       HIGH   UNCERTAINTY       HIGH

NO OF USERS       LOW    NO OF USERS       HIGH

COST OF CHANGES   LOW    COST OF CHANGES   HIGH
Mitigating risk
Policy development       Piloting
UNCERTAINTY       HIGH   UNCERTAINTY       HIGH

NO OF USERS       LOW    NO OF USERS       HIGH

COST OF CHANGES   LOW    COST OF CHANGES   HIGH




Prototyping
UNCERTAINTY       HIGH

NO OF USERS       LOW

COST OF CHANGES   LOW
Mitigating risk
Policy development       Piloting
UNCERTAINTY       HIGH   UNCERTAINTY       HIGH

NO OF USERS       LOW    NO OF USERS       HIGH

COST OF CHANGES   LOW    COST OF CHANGES   HIGH




Prototyping              Running
UNCERTAINTY       HIGH   UNCERTAINTY       MED

NO OF USERS       LOW    NO OF USERS       HIGH

COST OF CHANGES   LOW    COST OF CHANGES   HIGH
Learning objectives

Try out some new
 work behaviours
for co-design and
   prototyping
6
behaviours
people




             6
         behaviours
people    analytic




             6
         behaviours
people    analytic




             6
                      generative
         behaviours
people    analytic




             6
                      generative
         behaviours




          making
people      analytic




               6
feedback                generative
           behaviours




            making
people       analytic



           Know your user
feedback    Know what       generative
           you’re testing




            making
Brief 02
open now
Task in groups
Make an “organiser” that enables your
partner to “feel organised”
25mins
Task in groups
Make an “organiser” that enables your
partner to “feel organised”
25mins




1 interview
Task in groups
Make an “organiser” that enables your
partner to “feel organised”
25mins




1 interview   2 sketch
Task in groups
Make an “organiser” that enables your
partner to “feel organised”
25mins




1 interview   2 sketch   3 make
Task in groups
Make an “organiser” that enables your
partner to “feel organised”
25mins




1 interview   2 sketch   3 make    7 test
Task in groups
Make an “organiser” that enables your
partner to “feel organised”
25mins




1 interview   2 sketch   3 make    7 test




6 improve
Task in groups
Make an “organiser” that enables your
partner to “feel organised”
25mins




1 interview   2 sketch       3 make   7 test




6 improve     7 test again
Improving outcomes for

Children Starting school
1 Payment to outcomes
2 Human
Resourcing
3 Where are
the people?
lawyers        branding


            communications


4 Meeting people
                          zone managers


            meet people in homes
Brief 03
open now
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins




20mins                 20mins     15 mins
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive
     relationships
knowledge
sharing

1 outcomes

20mins                 20mins     15 mins
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive
     relationships
knowledge
sharing

1 outcomes           2 behaviours

20mins                              20mins   15 mins
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive                       ! ! !
     relationships
knowledge
sharing                               ! ! !
1 outcomes           2 behaviours   3 interactions

20mins                              20mins           15 mins
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive                       ! ! !
     relationships
knowledge
sharing                               ! ! !
1 outcomes           2 behaviours   3 interactions   4 storyboarding

20mins                              20mins           15 mins
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive                       ! ! !
     relationships
knowledge
sharing                               ! ! !
1 outcomes           2 behaviours   3 interactions   4 storyboarding

20mins                              20mins           15 mins




5 test
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive                       ! ! !
     relationships
knowledge
sharing                               ! ! !
1 outcomes           2 behaviours   3 interactions   4 storyboarding

20mins                              20mins           15 mins




5 test               6 behaviours
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive                       ! ! !
     relationships
knowledge
sharing                               ! ! !
1 outcomes           2 behaviours   3 interactions   4 storyboarding

20mins                              20mins           15 mins




5 test               6 behaviours   6 improve
Task in groups
Create an experience to build connections
between people and enable outcomes
25mins
 enjoyment
     supportive                       ! ! !
     relationships
knowledge
sharing                               ! ! !
1 outcomes           2 behaviours   3 interactions   4 storyboarding

20mins                              20mins           15 mins




5 test               6 behaviours   6 improve        7 test again
Reflecting on
Co-designing
& prototyping
Dr Sarah Schulman & Chris Vanstone
what works?
 for whom?
   when?
how did it feel?
what’s the
concept?
    1min
what changed?
what will you
 take away
More                 tacsi.org.au/design
                     inwithfor.org


Papers                       tacsi.org.au/designpapers


Video                   tacsi.org.au/designvideos


Tweets                        @ozinnovation

                                          familybyfamily.org.au

THE AUSTRALIAN CENTRE FOR SOCIAL INNOVATION
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