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1. The Business of Learning
How the 4th Industrial
Revolution impacts
Education
Lisanne Bos
Business Development Manager, Partner
Microsoft in Education
@BosLisanne

2. Digital transformation is the next industrial revolution
Industrial Revolution 4.0
Steam, water,
mechanical
production
equipment
Division of labor,
electricity, mass
production
Electronics,
IT, automated
production
Blurring the
physical and
the digital
divide
1784 1870 1969 2016

3. …and it’s relevant for every industry
DIGITIZATION
Sector Overall
Assets Usage Labor
Digital
spending
Digital
asset stock
Trans-
actions
Inter-
actions
Business
processes
Market
making
Digital
spending
on workers
Digital
capital
deepening
Digitization
of work
ICT
Media
Professional services
Finance and insurance
Wholesale trade
Advanced manufacturing
Oil and gas
Utilities
Chemicals & pharmaceuticals
Basic goods manufacturing
Mining
Real estate
Transportation & warehousing
Education
Retail trade
Entertainment and recreation
Personal and local services
Government
Health care
Hospitality
Construction
Agriculture and hunting
SOURCE: McKinsey Global Institute analysis
highlow
Industry Opportunity
1
2
3
4
5
6
1 Knowledge-intensive sectors that are
highly digitized across most
dimensions
2 Capital-intensive sectors with the
potential to further digitize their
physical assets
3 Service sectors with long tail of
small firms having room to
digitize customer transactions
4 B2B sectors with the potential to
digitally engage and interact with
their customers
5 Labor-intensive sectors with the
potential to provide digital tools to
their workforce
Quasi-public and/or highly localized
sectors that lag across most
dimensions
6

5. Imagine that you could resolve critical
learning challenges by arming
stakeholders with the data and analytics
they need to generate insights, take
proactive action, and improve outcomes.

7. Increase in data
every five years
10x

8. Equipment reliability
Graduation rates
School and
district
rankingsPersonalized
learning
MOOC
completions
Heating and A/C optimization
Enabling at-risk and
disabled students
Endowments
Book store sales
Student achievement
Bullying prevention
Teacher
effectiveness
Student enrollment and
retention
Parking
optimization
Cafeteria
improvements
Marketing
effectiveness

9. 9
Digital Adaptive Testing

10. Helping more students graduate
Giving students the guidance they need with help of machine learning
"We want as many students as possible to get a diploma with us. This solution
lets us offer more students the necessary additional guidance they need to
achieve this.”
— Wim Konings, Head of IT, Graafschap College
Objectives
• Increase every
students chance of
leaving college with a
degree
• Lower the number of
students leaving
without completing
their course
Tactics
• Employed Azure storage,
machine learning and
PowerBI as a means to
track performance and
identify students most in
need of support
Results
• Teachers and deans have the
information to approach and
help students in need of
guidance
• More students are
completing their courses

11. A centralized approach to rating education quality
Tracking KPIs and feedback for more effective scoring
"The first word that I said when I saw the system live?
Wow!“
— Marcel van Oorschot, IT Manager, Zadkine
Objectives
• Boost student
satisfaction
• Scorecard
performance tracking
• React faster to
education needs to
prevent student &
funding losses
Tactics
• Introduce personal
feedback dashboard for
employees
• Clearly communicate key
objectives through portal
Results
• Immediate access to
performance statistics
• Able to respond to
educational needs sooner
• More transparent
benchmarking at all levels

12. Smart space management
Using a dedicated app to dynamically allocate work space & track campus
crowd flow
"The greatest benefit of the Smart Campus solution is that so many groups
benefit. Through facilities management, we can handle the availability of rooms
and areas much better.”
— Jacco Heikoop, ICT Manager, Drenthe College
Objectives
• To make better use of
classrooms and
workspaces
• Notify students, staff
and teachers of free
spaces
• Predict day-to-day use
patterns
Tactics
• Create a ‘Smart Campus’
app for teachers,
students & staff
• Make information
gathered available to
campus transport
companies
Results
• Easier to find single & group
workspaces
• Areas released instantly if
not needed
• Lower utility costs
(unnecessary lighting &
heating)