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Confidential and Proprietary © Glassdoor, Inc. 2008-2015
How
EMPLOYEE STORYTELLING
Differentiates Your Employer Brand
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Webinar Tips for Attendees
• You can connect to audio using your
computer’s microphone and speakers.
• Or, you may select “Use Telephone”
after joining the Webinar.
• All lines will be muted to avoid
background noise.
• You can ask questions at any time by
typing them into the Questions Pane.
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Featured Speakers
Elizabeth Murphy
Channel Marketing Manager
at Glassdoor
@EBHoster
Sarah Clayton
EVP, Employee Engagement & Change
Management at Weber Shandwick
@SJensenClayton
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
#GDChat
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Agenda
• What Is an Employer Brand?
• Why Empower Employee Storytelling?
• Action Plan
• Questions
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
What Is an Employer Brand?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
family and friends
52%
Most trusted resources
for learning about companies
feedback and reviews
from other people who work at the company
14%
1 2
Source: Harris Interactive, Survey Commissioned by Glassdoor, January 2012
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Reviews on Glassdoor
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Employee Survey
Ask your Employees!
What perks matter most to you?
What motivates you to perform well?
Why did you choose to work here?
Why do you choose to continue working here?
When you’re at a BBQ, how do you
describe our company?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Encourage Employee Storytelling!
Presenting a Realistic Picture of Culture
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Why Empower Employee
Storytelling?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Employees Are Your Most Credible Recruiters
A truth universally
acknowledged
People are far more likely to trust a company
based on what its employees have to say than
on its recruitment advertising.
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Blogs
Communities &
Workspaces
Intranet Corporate
“YouTube”
Face-to-face
EXTERNAL
INTERNAL
EMPLOYEES
Facebook
LinkedIn Twitter
Face to Face
YouTube Glassdoor
Many Platforms to Make Their Voices Heard
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Employees Are Already Talking About Their Employers
use at least one
social media site
for personal use
have posted something about
their employer in social media
that they wish they hadn’t
14%
post messages, pictures or
videos in social media about
employer very often, somewhat
often or from time-to-time
50%
have shared praise or
positive comments online
about employer
39%
have shared criticism or
negative comments online about
employer
16%
88%
69% of employees have made positive comments about their employer to friends or family and
58% would recommend their employer to others as a place to work
Source: Weber Shandwick
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
BUT,
ARE THEY AS EFFECTIVE
AS THEY COULD BE?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
It’s Not Just What They Say; It’s How They Say It
StorytellingPosting
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
“This is where traditional internal
communication is heading. We’re moving
away from communicating to employees,
and more toward enabling them to be great
communicators themselves.”
- Kevin Bishop, former VP Worldwide Brand System &
Workforce Enablement at IBM
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Your Employees’ Story Matters
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Every Good Story Has A…
And details that bring it all to life…
BEGINNING
Situation
Challenge
Opportunity
MIDDLE
Turning Point
Choice
END
Clear
Relatable
Outcome
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
BEGINNING
MIDDLE
END
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Employee Storytelling on Career Pages
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Employee Storytelling on Facebook
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
A Partnership Between Companies and Employees
1. Initiating 2. Sourcing 3. Packaging 4. Sharing
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Expected Outcomes
For Companies: For Employees:
• More engaged employees that
better understand the personal
connection they have to the
business
• A richer, more diverse and
more authentic brand voice
• Quicker to surface and treat
high interest topics
• Authentic media assets to aid
in storytelling
• Message amplification far
beyond traditional channels
• Opportunity to build their
personal brands
• Contribute to a culture of
dialogue, transparency and
engagement
• Possibility of working with
people they like and respect
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Action Plan
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Getting Started
The right
technology
Communications
& Marketing as
invested partners
An engaged
employee base
A risk
management
strategy
+ + +
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Confidential and Proprietary © Glassdoor, Inc. 2008-2015
Questions?
Confidential and Proprietary © Glassdoor, Inc. 2008-2015

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How Employee Storytelling Differentiates Your Employer Brand

  • 1. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 How EMPLOYEE STORYTELLING Differentiates Your Employer Brand
  • 2. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Webinar Tips for Attendees • You can connect to audio using your computer’s microphone and speakers. • Or, you may select “Use Telephone” after joining the Webinar. • All lines will be muted to avoid background noise. • You can ask questions at any time by typing them into the Questions Pane.
  • 3. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Featured Speakers Elizabeth Murphy Channel Marketing Manager at Glassdoor @EBHoster Sarah Clayton EVP, Employee Engagement & Change Management at Weber Shandwick @SJensenClayton
  • 4. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 #GDChat
  • 5. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Agenda • What Is an Employer Brand? • Why Empower Employee Storytelling? • Action Plan • Questions
  • 6. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 What Is an Employer Brand?
  • 7. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 family and friends 52% Most trusted resources for learning about companies feedback and reviews from other people who work at the company 14% 1 2 Source: Harris Interactive, Survey Commissioned by Glassdoor, January 2012
  • 8. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Reviews on Glassdoor
  • 9. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Employee Survey Ask your Employees! What perks matter most to you? What motivates you to perform well? Why did you choose to work here? Why do you choose to continue working here? When you’re at a BBQ, how do you describe our company?
  • 10. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Encourage Employee Storytelling! Presenting a Realistic Picture of Culture
  • 11. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Why Empower Employee Storytelling?
  • 12. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Employees Are Your Most Credible Recruiters A truth universally acknowledged People are far more likely to trust a company based on what its employees have to say than on its recruitment advertising.
  • 13. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Blogs Communities & Workspaces Intranet Corporate “YouTube” Face-to-face EXTERNAL INTERNAL EMPLOYEES Facebook LinkedIn Twitter Face to Face YouTube Glassdoor Many Platforms to Make Their Voices Heard
  • 14. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Employees Are Already Talking About Their Employers use at least one social media site for personal use have posted something about their employer in social media that they wish they hadn’t 14% post messages, pictures or videos in social media about employer very often, somewhat often or from time-to-time 50% have shared praise or positive comments online about employer 39% have shared criticism or negative comments online about employer 16% 88% 69% of employees have made positive comments about their employer to friends or family and 58% would recommend their employer to others as a place to work Source: Weber Shandwick
  • 15. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 BUT, ARE THEY AS EFFECTIVE AS THEY COULD BE?
  • 16. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 It’s Not Just What They Say; It’s How They Say It StorytellingPosting
  • 17. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 “This is where traditional internal communication is heading. We’re moving away from communicating to employees, and more toward enabling them to be great communicators themselves.” - Kevin Bishop, former VP Worldwide Brand System & Workforce Enablement at IBM
  • 18. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Your Employees’ Story Matters
  • 19. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Every Good Story Has A… And details that bring it all to life… BEGINNING Situation Challenge Opportunity MIDDLE Turning Point Choice END Clear Relatable Outcome
  • 20. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 BEGINNING MIDDLE END
  • 21. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Employee Storytelling on Career Pages
  • 22. Confidential and Proprietary © Glassdoor, Inc. 2008-2015
  • 23. Confidential and Proprietary © Glassdoor, Inc. 2008-2015
  • 24. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Employee Storytelling on Facebook
  • 25. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 A Partnership Between Companies and Employees 1. Initiating 2. Sourcing 3. Packaging 4. Sharing
  • 26. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Expected Outcomes For Companies: For Employees: • More engaged employees that better understand the personal connection they have to the business • A richer, more diverse and more authentic brand voice • Quicker to surface and treat high interest topics • Authentic media assets to aid in storytelling • Message amplification far beyond traditional channels • Opportunity to build their personal brands • Contribute to a culture of dialogue, transparency and engagement • Possibility of working with people they like and respect
  • 27. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Action Plan
  • 28. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Getting Started The right technology Communications & Marketing as invested partners An engaged employee base A risk management strategy + + +
  • 29. Confidential and Proprietary © Glassdoor, Inc. 2008-2015
  • 30. Confidential and Proprietary © Glassdoor, Inc. 2008-2015 Questions?
  • 31. Confidential and Proprietary © Glassdoor, Inc. 2008-2015