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CONFESSIONS OF A
PRODUCT MANAGER
FAILING IS EASY,
MOVING ON IS HARD
QUESTION TIME
INSPIRATION FOR PRODUCT X
CASE STUDY 1:
INSPIRATION FOR PRODUCT X
KAIZEN
INSPIRATION FOR PRODUCT X
TEAM DYNAMICS
INSPIRATION FOR PRODUCT X
MY SCRUM ROLES
2008 - 2011
2011 - 2012
2012 - 2015
GETTING LOST IN THE
SOLUTION
CONFESSION 1
GETTING LOST IN THE SOLUTION
FRICTION
GETTING LOST IN THE SOLUTION
START WITH WHAT
GETTING LOST IN THE SOLUTION
START WITH WHY
START WITH WHAT
VISION STATEMENT
▸ Product X is an integration platform, bringing information
from different systems.
START WITH WHY
VISION STATEMENT
▸ I believe in delivering great messages to my audience in
their language.
▸ You can achieve this by increasing the quality of your
content, keeping to your company style guides and
branding, increase reuse and bringing information to your
authors.
▸ Product X is a tool for your authors that connects your
language tools, content repositories and terminology
systems together to increase the quality of your content.
START WITH WHAT
USER STORY
▸ As an editor, I want to create profiles for quality rules, so
that I can group my rules.
START WITH WHY
USER STORY
▸ As an editor, in order to adapt to different requirements of
my teams, I want each team to have their own set of
quality rules.
START WITH WHAT
TECHNICAL TASK
▸ Abstract the data layer for other data sources.
START WITH WHY
TECHNICAL TASK
▸ Why? We cannot force customers to switch databases.
Migration of data is expensive and time consuming.
▸ How? Abstract the data layer making it easier to support
new database providers.
▸ What? Support SQL Server and MySQL.
FOCUS ON THE PROBLEM
LESSON LEARNT 1
FOCUS ON BUILDING THE
RIGHT THING
CONFESSION 2
Build it fast
Build the
right thing
Build the
thing right
Sweet Spot
Build it fast
(SM)
Build the
right thing
(PO)
Build the
thing right
(Team)
Sweet Spot
Build it fast
(SM)
Build the
right thing
(PO)
Build the
thing right
(Team)
Conflict
Build it fast
Build the
right thing
Build the
thing right
Everyone’s
Responsibility
STRIVE FOR QUALITY
LESSON LEARNT 2
TROUBLE AT PRODUCT Y
CASE STUDY 2:
MY FATHER’S LESSON
PAIN IS A SIGN OF LIFE
Luis Muñoz - Being Luis
MY FATHER’S LESSON
A PRODUCT IS ABOUT FEATURES,
FEATURES AND FEATURES
CONFESSION 3
PRODUCT Y
SCRUM… BUT…
▸ PO is a messenger
▸ No feedback from team
▸ No technical debt payback
PRODUCT Y
ROADMAP
Q1 Q2 Q3
FEATURE 1
FEATURE 2
FEATURE 3
FEATURE 4
FEATURE 5
FEATURE 6
FEATURE 7
FEATURE 8
FEATURE 9
FEATURE 10
FEATURE 11
FEATURE 12
PRODUCT Y
ROADMAP IN Q2
Q1 Q2 Q3
FEATURE 1
FEATURE 2
FEATURE 3
FEATURE 4
FEATURE 5
FEATURE 6
FEATURE 7
FEATURE 8
FEATURE 9
COMMUNICATE,
COMMUNICATE,
COMMUNICATE
PRODUCT Y
NEW ROADMAP
Committed Projected Envisioned
CUSTOMER PROBLEM AND
SOLUTION
CUSTOMER PROBLEM AND
SOLUTION 2
CUSTOMER PROBLEM 3
CUSTOMER PROBLEM 4
CUSTOMER PROBLEM 5
LISTEN TO YOUR USERS,
CUSTOMERS AND YOUR TEAM
LESSON LEARNT 3
GETTING LOST IN THE
SOLUTION… AGAIN
CONFESSION 4
PRODUCT Y
WHEN DO WE DECIDE WHAT TO BUILD?
PRODUCT Y
WHEN DO WE DECIDE WHAT TO BUILD?
Too Late
PRODUCT Y
WHEN DO WE DECIDE WHAT TO BUILD?
Refinement
THREE AMIGOS
Refinement
THREE AMIGOS
BENEFITS
▸ Single language
▸ Majority of team involved
▸ More effective stories
PRODUCT Y
WHEN DO WE DECIDE WHAT TO BUILD?
Too Late Refineme
DEATHLY HALLOWS
DISCOVER WHAT TO BUILD
Discovery Refineme
Requests Ideas/Solutions
PRODUCT OWNER
BENEFITS OF DISCOVERY
▸ Driven by problems
▸ Saying “No”
▸ PO has control
DEATHLY HALLOWS
BENEFITS OF DISCOVERY
▸ Joint effort to create solution that is:
▸ Valuable
▸ Usable
▸ Feasible
▸ Just in time ideation
▸ Saying “No”
SOLUTIONS ARE THE
RESPONSIBILITY OF THE TEAM
LESSON LEARNT 4
VISION AND STRATEGY OF
PRODUCT Y
CASE STUDY 3:
DAYS OLD
NO FEAR
ONE MONTH
NO FEAR
THREE MONTHS
NO FEAR
SIX MONTHS
NO FEAR
SEVEN MONTHS
NO FEAR
EIGHT MONTHS
NO FEAR
NINE MONTHS
NO FEAR
TEN MONTHS
NO FEAR
ELEVEN MONTHS
NO FEAR
SIXTEEN MONTHS
NO FEAR
MANAGING A PRODUCT
WITHOUT A STRATEGY
CONFESSION 5
NO STRATEGY
PRIORITIES CHANGED VERY OFTEN
NO STRATEGY
INCOMPLETE FEATURES
“PRIORITISING A FEATURE
WITHOUT A STRATEGY IS LIKE
PLANNING A JOURNEY WITHOUT A
DESTINATION”
MIND THE PRODUCT BLOG
NO STRATEGY
“DELIVER SEAMLESS EXPERIENCES
ACROSS ALL TOUCH POINTS”
Gino Toro
SINGLE VISION
SINGLE VISION
DELIVER SEAMLESS MEDIA EXPERIENCES ACROSS ALL TOUCH POINTS
▸ Who are we selling to?
▸ What do they need?
▸ What can the product offer them?
▸ What value will they have?
STRATEGY
SWOT ANALYSIS
▸ Strengths
▸ Weaknesses
▸ Opportunities
▸ Threats
STRATEGY
5 BASIC QUESTIONS
▸ Where are we now?
▸ Where do we want to be?
▸ What is stopping us getting there?
▸ What can help us get there?
▸ How can we change?
STRATEGY VS TACTICS
Vision
Strategy
Goals
Roadmap/Releases
Objectives/Themes
Epics/Stories/Tasks
STRATIGIC
TACTICS
THINK STRATEGICALLY
LESSON LEARNT
GETTING LOST IN THE
SOLUTION… MISERABLY
CONFESSION 6
CONTINUOUS DELIVERY
TOO MANY REQUESTS TOO LITTLE TIME
Discovery Refineme
Requests Ideas/Solutions
CONTINUOUS DELIVERY
THEME BASED IMPACT MAPPING
Discovery Refineme
Requests Ideas/Solutions
THEME 1
THEME 2
THEME 3
Consolidate
IMPACT MAPPING
WHY?
IMPACT MAPPING
MAKE AN IMPACT
IMPACT MAPPING
WHY?
SAVE TIME IN SEARCHING
FOR CONTENT
IMPACT MAPPING
METRICS?
TIME TO
SEARCH
FAILED
SEARCHES
SAVE TIME IN SEARCHING
FOR CONTENT
IMPACT MAPPING
WHO?
CONTENT
EDITOR
PROGRAM
MANAGER
SAVE TIME IN SEARCHING
FOR CONTENT
IMPACT MAPPING
HOW?
CONTENT
EDITOR
PROGRAM
MANAGER
FILTERS ADVANCED
SEARCH
SMALL
REPOSITORIES
IMPACT MAPPING
WHAT?
FILTERS SMALL
REPOSITORIES
FACETED
FILTERS
ASSIGNED
TO ME
PERSONAL
SPACE
TEAM
SPACE
IMPACT MAPPING
WHEN?
FACETED
FILTERS
Q1 2016
THERE IS ALWAYS A LESSON
TO BE LEARNT
LESSON LEARNT 6
THE PRODUCT MANAGER
LESSON LEARNT
“SUCCESS IS NOT FINAL, FAILURE
IS NOT FATAL; IT IS THE COURAGE
TO CONTINUE THAT COUNTS.”
Sir Winston Churchill
THE PRODUCT MANAGER
Technology
(DevOps)
Business
(Sales,
Customers)
Users (Users,
Support, Design)
Product Management
PRODUCT
AMBASSADOR
UNDERSTAND THE BUSINESS!
EMBRACE THE TECHNOLOGY!
LISTEN TO THE PEOPLE!
THANK YOU!
THE END

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Confessions of a product manager