1. Ginger Terpenning
6585 S Dudley Way Littleton, CO 80123 (720) 838-0104 Ginger.Terpenning@gmail.com
Profile Summary __________________________________________________________________________
I’m an inquisitive, detail-oriented, and self-motivated team player with proven ability to adapt to changing
environments and conflicting priorities with strong communication and presentation skills. I have over 15 years of
finance analysis and sales operational analysis (revenue and sales). I have the ability to work cross functionally
between various organizational teams to ensure consistent focus on common goals and objectives. I work well
under pressure while aiming to exceed customer and employer expectations. Additional strengths include my
analytical skills, organizational skills, sound decision making, thorough accounting knowledge, and excellent
customer service.
Skills Summary ___________________________________________________________________________
Revenue Forecasting & Assurance
Sales Compensation & Analysis
Revenue Trending & Analysis
Financial Management & Budgeting
Salesforce.com
Statistical Reporting &
Analysis
Workforce Management
Advanced Microsoft Office
Skillset
Business Objects Toolset
Sales Operation
Professional Experience ___________________________________________________________________
CENTURYLINK (FORMERLY QWEST COMMUNICATIONS) – DENVER, CO
October 2003 - April 2012
September 2013 – July 2016
Lead Sales Operations Consultant/Financial Analyst
Lead Wholesale Sales Operation Consultant
Wholesale Sales Operations Consultant II
ANALYSIS/REPORTING/PRESENTATION
Utilized analytical tools to better understand sales and revenue performance trends to provide feedback to
organization and to better understand the business drivers
Prepared and presented findings and make recommendations based on analysis to sales leadership team
Produced monthly sales and revenue reports and work closely with sales teams to understand the various
trends within the reports
Identified & researched changes in trends to determine if they are anomalies or new trends being established
Analyzed historical sales against revenues to ensure that all sales are being converted to revenue in a timely
fashion and ensure that all delays to install are understood
Analyzed sales funnel to ensure accuracy and to validate that the depth of funnel would support sales
necessary to achieve revenue growth
REVENUE FORECAST AND BUSINESS PLANNING
Worked with the sales leadership teams to develop specific and measurable goals/objectives for annual
sales and revenue performance
Train sales managers on financial revenue trends and analysis in order to produce a monthly sales forecast
leadership
Worked to improve monthly forecast accuracy to a 2% margin with sales managers & sales leadership
Produced annual operating budget plans based upon historical usage and approved capital projects
SALES COMPENSATION AND PERFORMANCE MANAGEMENT
Partnered with others to help establish annual sales quotas
Assisted with the compensation process to ensure that sales professionals received accurate sales
compensation payments in a timely fashion
Account assignment, transfers, conflict resolutions to ownership
Customer definition and market segmentation
Identified gaps in revenue streams quickly so they can be resolved with the least impact on individual’s sales
compensation
Assisted sales professionals in understanding importance of achieving assigned sales objectives and the
impact to their sales compensation
2. Ginger Terpenning 6585 S Dudley Way Littleton, CO 80123 (720) 838-0104 Ginger.Terpenning@gmail.com
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CATHOLIC HEALTH INITIATIVES – ENGLEWOOD, CO
April 2012 – June 2013
Lead ITS Workforce Management Analyst
WORKFORCE MANAGEMENT
Responsible for managing the operations of the annual workforce planning process for ITS
Developed & maintained workforce planning tools, templates and techniques that support the process
Communication and coordination of the process to appropriate parties
Conducted organizational assessments to support data-driven management strategies and strategic workforce
planning objectives
Provided expert consultative services to ITS leaders & Human Resources for thorough, consistent and accurate
data gathering for demand-side & supply-side planning
Partnered with Finance for integration with financial forecasting and business case approvals
Delivered a short and long range workforce plan for ITS steady state operations, projects and other programs
aligned with ITS workforce strategy (through the production of periodic and ad hoc workforce reports,
management dashboards and scenario modeling)
Used market trends, new business demands, workforce intelligence/analytics, forecasted competency/skill/role
needs, technology considerations and key business drivers, designed & maintained a comprehensive workforce
plan for ITS (including 5 fundamental activities: environment scan, current workforce profile, future workforce
view, analysis and targeted future and closing the gaps)
Designed & delivered staffing plans for steady state operations and projects
Partnered with Directors, ITS Workforce Strategy, & Human Resources to link workforce plan to workforce
development activities for a comprehensive strategic workforce plan deliverable
ICG COMMUNICATIONS – ENGLEWOOD, CO
October 2000 – June 2003
Line Cost Coordinator/Analyst II
LINE COST COORDINATOR/ANALYST II
Responsible for auditing invoices billed to ICG for more than 10 CLEC and RBOC vendors to include Qwest
and SNET.
Verified billing and cost associated with the products and signed contracts
Created and distributed dispute reports for charges that ICG was exempt from to include, taxes, surcharges and
late payment charges.
Conducted bi-weekly conference calls with large vendors to assure on-time performance and line costs associated
with services were accurate and accounted for.
Resolved all disputed charges and updated ICG Network databases to ensure monthly accrual and billed MRC's,
(monthlyrecurring charges) invoices were in accordance with term liability and contractual agreements.
Worked closely with Vendors, Carriers and Circuit design departments to ensure consistency and integrity of
services billed.
Education History ________________________________________________________________________
Joplin High School
Graduated with High School Diploma
Southwest Missouri Southern State University
Studied Accounting/Finance – No Degree
Missouri Southern State University
Studied Accounting/Finance – No Degree
University of Phoenix Online
Studied Accounting/Finance – No Degree