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What is BetterUp?
BetterUp is a mobile-based human transformation platform that brings
personalized professional coaching to employees at all levels. We help
managers lead better, teams perform better, and employees thrive
personally and inspire professionally. Our mission is to help professionals
everywhere pursue their lives with greater clarity, purpose, and passion.
2
The BetterUp product was developed by a team of leading behavioral
scientists, researchers, and technologists. We’re already transforming
the way companies approach talent development at high-performing
organizations like LinkedIn, Salesforce, Visa, Deloitte, and Logitech.
Imagine a coach in your pocket who is ready to tackle your professional
challenges with you. That’s BetterUp.
3
Our 180 employees (and growing
every day) are located across the
US, headquartered in San
Francisco, and all have one goal: to
build a , ,
and experience that
works for everyone.
We are building the future of personal
transformation.
4
We unlock human potential by bringing meaning
and purpose in the workplace.
5
America’s Loneliest
Workers, According to
Research
(7 min read) See what our
members have to
say
(3 min watch)
BetterUp Labs in
FastCompany
(6 min read)
Reimagining Work with
our CEO Alexi
Robichaux
(3 min read)
Who are our BetterUp Coaches?
6
+ International Coaching
Federation certification
(PCC or MCC levels) with
1,000+ hours, or
+ At least 10 years of
leadership experience
+ Extensive learning
programs on our
empirical and
evidenced-based
coaching approach
+ Ongoing training on new
coaching methodologies
4.5out of 5, minimum
coachee rating
8%of applicants
accepted
+ Global network of over
1,200 coaches
+ Can provide coaching in
over 800 cities around
the world—in local
timezone, language and
cultural context
20+languages spoken
by coaches
7
Playfulness
The best ideas come
from a happy heart.
Empathy
Innovation starts with
understanding.
Zest
Live with enthusiasm,
energy and personality.
Courage
Dare often and greatly.
Grit
Effort and perseverance
turn talent into results.
Craftsmanship
Our work ennobles us.
We work in alignment with our values.
We invest in our people and our culture.
8
Read: Employee BenefitsLearn: Our approach to work
The Opportunity:
Director of Coach Development
BetterUp is looking for a Director of Coach Development to join our team to design and build
scalable coach learning programs. We are creating a new category, and we need a leader to
ensure our coaches are equipped to take on the challenge.
We are a team that deeply enjoys and respects the profession of coaching, and is totally
committed to bringing the benefits of coaching to as many people as possible. We aim to
impress ourselves as we work to convey important messages in the most effective manner
possible. As a team, we love to practice imagination as we look for ways to improve, which also
necessitates realistic project scoping and prioritization. We also strive to continually improve
collaboration with our internal partners (ie. engineering, coach operations) and amongst
ourselves. While our immediate “customer” is our coaches, we aim to support the needs of
and impress our organizational partners, and ultimately, we only view our work as successful
if our members benefit from it. And finally, we take our work very seriously, while trying not to
do the same with ourselves.
9
> >
As the Director of Coach Development
at BetterUp, you will...
10
● Define a clear and compelling strategy for Coach Development, ensuring its success from strategy to execution
● Hire, motivate, and develop a world-class team focused on improving the effectiveness of BetterUp’s coach network
● Drive coach mastery of the core skills of a BetterUp Coach through various programs and interventions
● Create and deploy instructional resources to support BetterUp Coaches’ on-going learning and development
● Create and deliver assessments that ensure that coaches are competent in the core skills of a BetterUp Coach and
have pathways for ongoing development
● Create learning communities and programs to facilitate and incentivize the practice of core skills, including
peer-to-peer practice and mentor-coach practice
● Support BetterUp Coaches by partnering to triage escalations related to skill development and issues related to
professional practice
● Provide structured data around coaching effectiveness that can be fed into the overarching quality framework built by
the Coach Operational Quality team
11
Meet your teammates.
Darrah Wolfe
Coach Development
-- Joined by 25 (and growing!) operators, engagement managers, and care associates in Network Operations --
Joshua Steinfeld
Coach Community
Julia Corcoran
Coach Development
Drew Brush
Coach Development
12
Meet your support crew.
Adam Lavezzo
VP Operations
Jacinta Jimenez
Head of Coaching
Eddie Medina,
COO and Co-founder
Dr. Gabriella Rosen
Kellerman, M.D.,
Chief Innovation Officer
Chanel Fanaberia,
Director of Coach
Operations
Taku Noguchi
Director of Programs
Any Questions?
Reach out to
adam.lavezzo@betterup.co OR
gigi.saca@betterup.co
13

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Director of Coach Development @ BetterUp

  • 1.
  • 2. What is BetterUp? BetterUp is a mobile-based human transformation platform that brings personalized professional coaching to employees at all levels. We help managers lead better, teams perform better, and employees thrive personally and inspire professionally. Our mission is to help professionals everywhere pursue their lives with greater clarity, purpose, and passion. 2
  • 3. The BetterUp product was developed by a team of leading behavioral scientists, researchers, and technologists. We’re already transforming the way companies approach talent development at high-performing organizations like LinkedIn, Salesforce, Visa, Deloitte, and Logitech. Imagine a coach in your pocket who is ready to tackle your professional challenges with you. That’s BetterUp. 3 Our 180 employees (and growing every day) are located across the US, headquartered in San Francisco, and all have one goal: to build a , , and experience that works for everyone.
  • 4. We are building the future of personal transformation. 4
  • 5. We unlock human potential by bringing meaning and purpose in the workplace. 5 America’s Loneliest Workers, According to Research (7 min read) See what our members have to say (3 min watch) BetterUp Labs in FastCompany (6 min read) Reimagining Work with our CEO Alexi Robichaux (3 min read)
  • 6. Who are our BetterUp Coaches? 6 + International Coaching Federation certification (PCC or MCC levels) with 1,000+ hours, or + At least 10 years of leadership experience + Extensive learning programs on our empirical and evidenced-based coaching approach + Ongoing training on new coaching methodologies 4.5out of 5, minimum coachee rating 8%of applicants accepted + Global network of over 1,200 coaches + Can provide coaching in over 800 cities around the world—in local timezone, language and cultural context 20+languages spoken by coaches
  • 7. 7 Playfulness The best ideas come from a happy heart. Empathy Innovation starts with understanding. Zest Live with enthusiasm, energy and personality. Courage Dare often and greatly. Grit Effort and perseverance turn talent into results. Craftsmanship Our work ennobles us. We work in alignment with our values.
  • 8. We invest in our people and our culture. 8 Read: Employee BenefitsLearn: Our approach to work
  • 9. The Opportunity: Director of Coach Development BetterUp is looking for a Director of Coach Development to join our team to design and build scalable coach learning programs. We are creating a new category, and we need a leader to ensure our coaches are equipped to take on the challenge. We are a team that deeply enjoys and respects the profession of coaching, and is totally committed to bringing the benefits of coaching to as many people as possible. We aim to impress ourselves as we work to convey important messages in the most effective manner possible. As a team, we love to practice imagination as we look for ways to improve, which also necessitates realistic project scoping and prioritization. We also strive to continually improve collaboration with our internal partners (ie. engineering, coach operations) and amongst ourselves. While our immediate “customer” is our coaches, we aim to support the needs of and impress our organizational partners, and ultimately, we only view our work as successful if our members benefit from it. And finally, we take our work very seriously, while trying not to do the same with ourselves. 9
  • 10. > > As the Director of Coach Development at BetterUp, you will... 10 ● Define a clear and compelling strategy for Coach Development, ensuring its success from strategy to execution ● Hire, motivate, and develop a world-class team focused on improving the effectiveness of BetterUp’s coach network ● Drive coach mastery of the core skills of a BetterUp Coach through various programs and interventions ● Create and deploy instructional resources to support BetterUp Coaches’ on-going learning and development ● Create and deliver assessments that ensure that coaches are competent in the core skills of a BetterUp Coach and have pathways for ongoing development ● Create learning communities and programs to facilitate and incentivize the practice of core skills, including peer-to-peer practice and mentor-coach practice ● Support BetterUp Coaches by partnering to triage escalations related to skill development and issues related to professional practice ● Provide structured data around coaching effectiveness that can be fed into the overarching quality framework built by the Coach Operational Quality team
  • 11. 11 Meet your teammates. Darrah Wolfe Coach Development -- Joined by 25 (and growing!) operators, engagement managers, and care associates in Network Operations -- Joshua Steinfeld Coach Community Julia Corcoran Coach Development Drew Brush Coach Development
  • 12. 12 Meet your support crew. Adam Lavezzo VP Operations Jacinta Jimenez Head of Coaching Eddie Medina, COO and Co-founder Dr. Gabriella Rosen Kellerman, M.D., Chief Innovation Officer Chanel Fanaberia, Director of Coach Operations Taku Noguchi Director of Programs
  • 13. Any Questions? Reach out to adam.lavezzo@betterup.co OR gigi.saca@betterup.co 13