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Getting to know the cloud
Welcome
Nina Goodwin
@GUTS_SW @Cosmic_UK
Housekeeping
Welcome & Introductions
Connecting Devon and Somerset
• A ground breaking partnership encompassing 6 LA areas to
deliver improved and superfast broadband to rural areas;
• Improved broadband (>2mbps) to every business and
community across Devon and Somerset by 2016;
• Faster broadband (>24mbps) to at least 90% of the area by
2016.
Without this project 700,000 residents and 26,000 businesses,
with a combined turnover of £9 billion, have no certainty of
receiving improved or superfast broadband from a commercial
rollout
Where & When?
CDS Broadband Voucher Scheme
• CDS has committed to bringing broadband to everyone within
the programme area. If you are not yet able to receive
broadband speeds of over 2Mbps you may be able to get
connected through the CDS voucher scheme.
• The scheme will provide a subsidy of up to £500, in the form of
a voucher code, to fund the installation of a new broadband
connection. Each premise can choose their supplier with every
solution guaranteeing a minimum of 10Mbps download speed.
• The scheme will run for one year up until the March 2017 and is
open to individual residents, small businesses and communities.
https://www.connectingdevonandsomerset.co.uk/cds-broadband-
voucher-form/
The Process
• There are four stages in the process:
Step 1
• Check eligibility and apply online;
Step 2
• Verification & Approval;
Step 3
• Choosing a supplier – If eligible you are granted a voucher code
that can be used to subsidise the costs of installing a broadband
technology chosen by you to suit your property from our list of
available providers.
Step 4
• Agree an installation.
Get online faster with your increased broadband speed.
What is Get up to speed?
• Fully funded business and community support alongside roll-out
of Superfast Broadband
• Helping to ensure we all make the most out of the superfast
broadband
Delivered by Cosmic Peninsula Consortium.
• Free sessions;
• Showcase new technologies;
• Hands-on Workshops;
• Gadget shows;
• Seminars;
• Briefings;
• Taster sessions;
• Signposting to free advice and support.
Cloud
Cloud Turning Computing into a Utility
• A 100 years ago, companies
stopped producing their own
power and plugged into the newly
built electric grid. The cheap
power pumped out by electricity
providers not only changed how
businesses operated but also
brought the modern world into
existence;
• Businesses that were good at
power generation had a
competitive edge.
What is the Cloud?
"Cloud Computing is the on-demand delivery of IT resources
and applications via the Internet with pay-as-you-go pricing.”
Why Now?
Cloud is not new….
• Growth of mobile and tablet;
• Improved mobile and landline connectivity ;
• Reduced costs in mobile and landline tariffs.
Cloud for Personal Use
Cloud for business is following personal
use:
• 56% of internet users use webmail
services
• 34% store personal photos online;
• 29% use online applications (Google
Docs, Photoshop express)
• 7% Store personal videos online;
• 5% pay to store computer files online;
• 5% back up hard drive to online site;
Advantages & Benefits
Trade capital expense for variable expense
• No need to invest heavily data Instead of having to invest
heavily in data centers and servers - only pay for how much
you consume;
Benefit from massive economies of scale
• Achieve a lower variable cost than you can get on your own.
Because usage from hundreds of thousands of customers are
aggregated in the cloud, providers such as Amazon Web
Services can achieve higher economies of scale which
translates into lower pay as you go prices.
Stop guessing capacity
• Eliminate guessing on your infrastructure capacity needs - You
can access as much or as little as you need, and scale up and
down as required with only a few minutes notice.
Advantages and Benefits
• Increase speed and agility
In a cloud computing environment, new IT resources are only
ever a click away, which means you reduce the time it takes to
make those resources available to your developers from weeks
to just minutes. This results in a dramatic increase in agility for
the organization, since the cost and time it takes to experiment
and develop is significantly lower.
• Save money on running and maintaining data centers
Focus on projects that differentiate your business, not the
infrastructure. Cloud computing lets you focus on your own
customers, rather than on the heavy lifting of racking, stacking
and powering servers.
• Go global in minutes
Easily deploy your application in multiple regions around the
world with just a few clicks. This means you can provide a lower
latency and better experience for your customers simply and at
minimal cost.
Cloud Layers SaaS, PaaS IaaS
Cloud deployment models:
Public, private, hybrid
Public and Private cloud benefits
Typical Adoption of the cloud
Back up,
archive and
disaster
recovery
Email
management
Collaboration
tools
File storage
Application
hosting
Cloud as Storage
@GUTS_SW @Cosmic_UK
• Cloud Storage, sync and file sharing service
• Move around large files not in email
• Installation and support for virtually every operating
system
• Works across desktop and mobile
• Lots useful features
• A large third-party developer community taking
advantage of its open APIs to build applications
• or you have another favourite app that uses Dropbox
to keep your files synced across devices.
• 2GB free storage – get more, up to 16GB
• Pay for more, up to 1TB
Dropbox
Up to 16GB
• Your files in Drive can be reached
from any smartphone, tablet, or
computer. So wherever you go,
your files follow.
• Share files and folders. You can
quickly invite others to view,
download, and collaborate on all
the files you want–no email
attachment needed
• Google Drive for work includes
unlimited storage for files, folders,
backups and everything
important. Sync all your business
files, including Microsoft Office
files, across your computer,
phone and tablet to access your
work whenever you need it.
• *Accounts with fewer than 5 users
get 1 TB of storage/user
Pricing
• Microsoft OneDrive 5GB of storage;
• Integrated with Windows 10 and Office 365;
• OneDrive mobile apps for Windows Phone, iOS, and Android,
• Desktop clients for Windows and Mac make working with your saved
documents and syncing them easy too.
Other Cloud Storage Options
• Box.com: enterprise version of Dropbox
• Bitcasa: is free for 10GB, but infinite storage for $99/yr and a
Chrome extension that lets you use Bitcasa as your
downloads folder.
• Spider Oak One: provides encrypted storage of data
Amazon work docs
Cloud as backup & Archive
60% of businesses that lose data will shut down after 6
months
93% of companies that lost data for more than 10 days filed
for bankruptcy within one year
Easy interface
• Features
– a web-based restore option
– continuous backup
– an unprecedented 448-bit encryption
level (better than your bank)
• 10GB costs $2.99 /month and allows up
to 10 GB of storage.
• Unlimited is $5.99 /month and, as the
plan name suggests, allows
an unlimited amount of online storage.
• Family Unlimited costs $13.99
/month and offers an unlimited amount
of online storage from 2 – 10 computers
• Simple interface, deployment,
function, and pricing.
– unlimited storage for $50
/computer /year.
– Or a business with 5
computers can backup
an unlimited data
for $20/month
• Backblaze keeps your critical
business data very secure, using
a 128-bit key to encrypt data and
storing that key with 2048-bit
RSA encryption.
• Backblaze's business plan has a
5-computer minimum.
Purchase Business Backup From
Backblaze
• Download and configure a piece of software and the backup is
handled automatically in the background.
• The Carbonite business online backup service
costs $229/year and allows for an 250Gb amount of data
backup, unlimited computers.
• $599/year, 500Gb.
Archive – Amazon Glacier
• Amazon Glacier is a secure, durable, and
extremely low-cost storage service for data
archiving and online backup.
• Customers can reliably store large or small
amounts of data for as little as $0.01 per
gigabyte per month, a significant savings
compared to on-premises solutions.
• To keep costs low, Amazon Glacier is
optimized for infrequently accessed data
where a retrieval time of several hours is
suitable.
Glacier – use examples
Cloud as Productivity
Cloud as Productivity
• Project management;
• Meeting management;
• Collaboration;
• CRM;
• Finance.
Evernote: personal productivity
One application across all your devices
• Store Text, photos, presentations,
documents, audio – Paperless?
• Organise and manage information
easily
• Find anything when you need it. Fast.
• Centralise everything about your life.
Cloud as CRM
CRM systems
• Record enquires, leads;
• Record customer sales;
• Customer service requests.
– The CRM is easy to use,
accessible from anywhere for all
staff to input and use
– Can provide reports and
forecasting
– 40% of CRM solutions are now
cloud.
Inputs from many sources
Twitter
Financial Benefits
ROI – on average £5.60 for every £1
spent on CRM implementation
CRM can increase revenue
• 41% increase revenue per sales
person
• 27% increase is customer retention
• Efficiencies of sales and marketing
budgets by 23%
Business benefits of a CRM system
• Improved productivity - Right information – first time
• Better Management Information – most profitable customer,
lifetime value of customers, ave cost of sale, spotting
customer problems etc
• Efficient sales processes - in-office and on-the-move
• Establish marketing effectiveness – what works best?
• Improved internal communications – staff knowing more
about business
• Staff empowerment
Contacts database
Sales process & project automation
Customer support
Marketing process & monitoring
Social media & monitoring
Internal communications
Customer Relationship Management Systems
Cloud Accountancy Software
Cloud as Communication
Currently biggest battleground…
• Google Hangouts: email contacts are synced with hangouts)
Vs
• Skype for Business: instant message, collaboration
Massive strides forward with superfast broadband.
Platform as a Service
Google Apps includes :
• Gmail for Business
• Google Calendar
• Google Docs
• Google Drive
• Google Hangout
• Google Sites
• Google Video
£3.30/user/month
Pricing
• Google suits ‘internet native’ generation, grown up with
internet and Google and are ready for change.
• Office 365 suits the ‘Productivity generation’ people grown
up in productivity world.
Therefore….so less re-training and learning to take it on.
Microsoft is a closed world, Google open world..
Amazon web services
Building the Business Case
@GUTS_SW @Cosmic_UK
Building the business case
• Moving from Capital expenditure to Operational
expenditure
– Reduce costs of up front payments;
– Spread costs over several years;
– Pay-as-you-go for what you use;
– Quick and easy deployment;
– Savings in IT administration and management;
– No termination fees, clauses;
– Easy to test solutions, Easy to innovate.
• More than that, businesses can gain
– Increased efficiency (55%)
– Improved employee mobility (49%)
– Increased ability to innovate (32%)
– Freed current IT staff for other projects (31%)
– Reduced IT operating costs (25%)
– Enabled us to offer new products/services (24%)
Business case considerations
• Is it an enabler of business growth or drain on cash flow?
• Look at the total cost of ownership;
• Has your current system paid for itself yet? Include residual
costs;
• Include costs of specialist support for transition;
• Costs/time for procurement and contracts;
• Rollout funding, training and investment;
• Migration and data cleansing budget.
Considerations
Security concerns?
• Strong authentication systems – two factor authentication;
• Adopt strong identity management and access protocols;
• User activity auditing tools;
• Real time usage reporting to maintain the highest level of
control over sensitive and confidential data;
• Notifications of unusual activity;
• Data encryption?
• Incident management process in place;
• Some businesses opt for hybrid, document storage
onprem/private cloud.
Look at the Cloud Provider’s security
Credentials
• The best SaaS providers offer strong authentication systems,
user activity auditing tools, and real time usage reporting to
maintain the highest level of control over sensitive and
confidential data.
Data protection considerations
• Protection of data: Businesses cannot delegate responsibility of data
security to their agents
– ‘Appropriate technical and organisational measures shall be taken against
unauthorised or unlawful processing of personal data and against
accidental loss or destruction of, or damage to, personal data.’
• www.ico.org.uk/for_organisations/data_protection
Access to data: What guarantees are in place?
• www.microsoft.com/government/en-gb/public-
services/initiatives/Pages/security-and-privacy.aspx
• www.microsoft.com/online/legal/v2/en-
us/MOS_PTC_Security_Audit.htm
Location of data
Location of data: Where is your data held?
• Is it outside of county, UK, EU or safe harbor?
‘Personal data shall not be transferred to a country or territory outside the
European Economic Area unless that country or territory ensures an
adequate level of protection for the rights and freedoms of data subjects
in relation to the processing of personal data.’
• In practice – check cloud provider has data centre within EU
(Check the regulation around your website too)
• Check safe harbor here: http://safeharbor.export.gov/list.aspx
• Microsoft and AWS allows choice
www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm
Service level Agreements
• Service-level agreements (SLAs): Are there guarantees that the cloud
provider will meet required levels of service?
– What percentage of the time services will be available and any service
credits for failure to comply
– The number of users that can be served simultaneously
– Specific performance benchmarks to which actual performance will be
periodically compared
– The schedule for notification in advance of network changes that may
affect users
– Help desk response time for various classes of problems
– Dial-in access availability
– Usage statistics that will be provided.
– Have a look at HP’s SLA https://www.hpcloud.com/SLA
Migration considerations
• Transfer timetable
• Migration plan
• Seek references
• Check data location
• Set in place deliverables from client and supplier
• Think about a data cleansing plan
• Training roll out
• Change management plan
• Start small and work up
7 things to consider - Cloud
• Start small, try it and see if it fits;
• Consider culture of the business and changes and build this into the
plan;
• Consider due diligence of the software providers - How many
subscribers have they got?
• Look for references, check testimonials;
• Select a supplier that can deliver high service levels –a dedicated
support team and round the clock monitoring;
• Be clear on how flexible and scalable your solution is –what is their
partner and API network like?
• Check out their data security credentials – is the service compliant with
UK data protection law and your own client contracts?
Learning into Action
Please take a moment to identify three actions you
are going to implement following todays workshop:
Action By when
1.
2.
3.
Questions?
Please fill in the evaluation forms
Thank you
Contact us
www.get-up-to-speed.co.uk
info@get-up-to-speed.co.uk

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Getting to know the cloud

  • 1. Getting to know the cloud Welcome Nina Goodwin @GUTS_SW @Cosmic_UK
  • 2.
  • 5. Connecting Devon and Somerset • A ground breaking partnership encompassing 6 LA areas to deliver improved and superfast broadband to rural areas; • Improved broadband (>2mbps) to every business and community across Devon and Somerset by 2016; • Faster broadband (>24mbps) to at least 90% of the area by 2016. Without this project 700,000 residents and 26,000 businesses, with a combined turnover of £9 billion, have no certainty of receiving improved or superfast broadband from a commercial rollout
  • 7. CDS Broadband Voucher Scheme • CDS has committed to bringing broadband to everyone within the programme area. If you are not yet able to receive broadband speeds of over 2Mbps you may be able to get connected through the CDS voucher scheme. • The scheme will provide a subsidy of up to £500, in the form of a voucher code, to fund the installation of a new broadband connection. Each premise can choose their supplier with every solution guaranteeing a minimum of 10Mbps download speed. • The scheme will run for one year up until the March 2017 and is open to individual residents, small businesses and communities. https://www.connectingdevonandsomerset.co.uk/cds-broadband- voucher-form/
  • 8. The Process • There are four stages in the process: Step 1 • Check eligibility and apply online; Step 2 • Verification & Approval; Step 3 • Choosing a supplier – If eligible you are granted a voucher code that can be used to subsidise the costs of installing a broadband technology chosen by you to suit your property from our list of available providers. Step 4 • Agree an installation. Get online faster with your increased broadband speed.
  • 9. What is Get up to speed? • Fully funded business and community support alongside roll-out of Superfast Broadband • Helping to ensure we all make the most out of the superfast broadband Delivered by Cosmic Peninsula Consortium.
  • 10. • Free sessions; • Showcase new technologies; • Hands-on Workshops; • Gadget shows; • Seminars; • Briefings; • Taster sessions; • Signposting to free advice and support.
  • 11. Cloud
  • 12. Cloud Turning Computing into a Utility • A 100 years ago, companies stopped producing their own power and plugged into the newly built electric grid. The cheap power pumped out by electricity providers not only changed how businesses operated but also brought the modern world into existence; • Businesses that were good at power generation had a competitive edge.
  • 13. What is the Cloud? "Cloud Computing is the on-demand delivery of IT resources and applications via the Internet with pay-as-you-go pricing.”
  • 14. Why Now? Cloud is not new…. • Growth of mobile and tablet; • Improved mobile and landline connectivity ; • Reduced costs in mobile and landline tariffs.
  • 15. Cloud for Personal Use Cloud for business is following personal use: • 56% of internet users use webmail services • 34% store personal photos online; • 29% use online applications (Google Docs, Photoshop express) • 7% Store personal videos online; • 5% pay to store computer files online; • 5% back up hard drive to online site;
  • 16. Advantages & Benefits Trade capital expense for variable expense • No need to invest heavily data Instead of having to invest heavily in data centers and servers - only pay for how much you consume; Benefit from massive economies of scale • Achieve a lower variable cost than you can get on your own. Because usage from hundreds of thousands of customers are aggregated in the cloud, providers such as Amazon Web Services can achieve higher economies of scale which translates into lower pay as you go prices. Stop guessing capacity • Eliminate guessing on your infrastructure capacity needs - You can access as much or as little as you need, and scale up and down as required with only a few minutes notice.
  • 17. Advantages and Benefits • Increase speed and agility In a cloud computing environment, new IT resources are only ever a click away, which means you reduce the time it takes to make those resources available to your developers from weeks to just minutes. This results in a dramatic increase in agility for the organization, since the cost and time it takes to experiment and develop is significantly lower. • Save money on running and maintaining data centers Focus on projects that differentiate your business, not the infrastructure. Cloud computing lets you focus on your own customers, rather than on the heavy lifting of racking, stacking and powering servers. • Go global in minutes Easily deploy your application in multiple regions around the world with just a few clicks. This means you can provide a lower latency and better experience for your customers simply and at minimal cost.
  • 18. Cloud Layers SaaS, PaaS IaaS
  • 20. Public and Private cloud benefits
  • 21. Typical Adoption of the cloud Back up, archive and disaster recovery Email management Collaboration tools File storage Application hosting
  • 23. • Cloud Storage, sync and file sharing service • Move around large files not in email • Installation and support for virtually every operating system • Works across desktop and mobile • Lots useful features • A large third-party developer community taking advantage of its open APIs to build applications • or you have another favourite app that uses Dropbox to keep your files synced across devices. • 2GB free storage – get more, up to 16GB • Pay for more, up to 1TB Dropbox
  • 25.
  • 26. • Your files in Drive can be reached from any smartphone, tablet, or computer. So wherever you go, your files follow. • Share files and folders. You can quickly invite others to view, download, and collaborate on all the files you want–no email attachment needed • Google Drive for work includes unlimited storage for files, folders, backups and everything important. Sync all your business files, including Microsoft Office files, across your computer, phone and tablet to access your work whenever you need it. • *Accounts with fewer than 5 users get 1 TB of storage/user
  • 28. • Microsoft OneDrive 5GB of storage; • Integrated with Windows 10 and Office 365; • OneDrive mobile apps for Windows Phone, iOS, and Android, • Desktop clients for Windows and Mac make working with your saved documents and syncing them easy too.
  • 29. Other Cloud Storage Options • Box.com: enterprise version of Dropbox • Bitcasa: is free for 10GB, but infinite storage for $99/yr and a Chrome extension that lets you use Bitcasa as your downloads folder. • Spider Oak One: provides encrypted storage of data
  • 30.
  • 32. Cloud as backup & Archive
  • 33. 60% of businesses that lose data will shut down after 6 months 93% of companies that lost data for more than 10 days filed for bankruptcy within one year
  • 34. Easy interface • Features – a web-based restore option – continuous backup – an unprecedented 448-bit encryption level (better than your bank) • 10GB costs $2.99 /month and allows up to 10 GB of storage. • Unlimited is $5.99 /month and, as the plan name suggests, allows an unlimited amount of online storage. • Family Unlimited costs $13.99 /month and offers an unlimited amount of online storage from 2 – 10 computers
  • 35. • Simple interface, deployment, function, and pricing. – unlimited storage for $50 /computer /year. – Or a business with 5 computers can backup an unlimited data for $20/month • Backblaze keeps your critical business data very secure, using a 128-bit key to encrypt data and storing that key with 2048-bit RSA encryption. • Backblaze's business plan has a 5-computer minimum. Purchase Business Backup From Backblaze
  • 36. • Download and configure a piece of software and the backup is handled automatically in the background. • The Carbonite business online backup service costs $229/year and allows for an 250Gb amount of data backup, unlimited computers. • $599/year, 500Gb.
  • 37. Archive – Amazon Glacier • Amazon Glacier is a secure, durable, and extremely low-cost storage service for data archiving and online backup. • Customers can reliably store large or small amounts of data for as little as $0.01 per gigabyte per month, a significant savings compared to on-premises solutions. • To keep costs low, Amazon Glacier is optimized for infrequently accessed data where a retrieval time of several hours is suitable.
  • 38.
  • 39. Glacier – use examples
  • 41. Cloud as Productivity • Project management; • Meeting management; • Collaboration; • CRM; • Finance.
  • 42.
  • 43.
  • 44. Evernote: personal productivity One application across all your devices • Store Text, photos, presentations, documents, audio – Paperless? • Organise and manage information easily • Find anything when you need it. Fast. • Centralise everything about your life.
  • 45.
  • 47. CRM systems • Record enquires, leads; • Record customer sales; • Customer service requests. – The CRM is easy to use, accessible from anywhere for all staff to input and use – Can provide reports and forecasting – 40% of CRM solutions are now cloud.
  • 48. Inputs from many sources Twitter
  • 49. Financial Benefits ROI – on average £5.60 for every £1 spent on CRM implementation CRM can increase revenue • 41% increase revenue per sales person • 27% increase is customer retention • Efficiencies of sales and marketing budgets by 23%
  • 50.
  • 51. Business benefits of a CRM system • Improved productivity - Right information – first time • Better Management Information – most profitable customer, lifetime value of customers, ave cost of sale, spotting customer problems etc • Efficient sales processes - in-office and on-the-move • Establish marketing effectiveness – what works best? • Improved internal communications – staff knowing more about business • Staff empowerment
  • 52. Contacts database Sales process & project automation Customer support Marketing process & monitoring Social media & monitoring Internal communications
  • 55.
  • 56.
  • 57.
  • 59. Currently biggest battleground… • Google Hangouts: email contacts are synced with hangouts) Vs • Skype for Business: instant message, collaboration Massive strides forward with superfast broadband.
  • 60. Platform as a Service
  • 61.
  • 62. Google Apps includes : • Gmail for Business • Google Calendar • Google Docs • Google Drive • Google Hangout • Google Sites • Google Video £3.30/user/month
  • 63.
  • 64.
  • 66. • Google suits ‘internet native’ generation, grown up with internet and Google and are ready for change. • Office 365 suits the ‘Productivity generation’ people grown up in productivity world. Therefore….so less re-training and learning to take it on. Microsoft is a closed world, Google open world..
  • 68. Building the Business Case @GUTS_SW @Cosmic_UK
  • 69. Building the business case • Moving from Capital expenditure to Operational expenditure – Reduce costs of up front payments; – Spread costs over several years; – Pay-as-you-go for what you use; – Quick and easy deployment; – Savings in IT administration and management; – No termination fees, clauses; – Easy to test solutions, Easy to innovate.
  • 70.
  • 71. • More than that, businesses can gain – Increased efficiency (55%) – Improved employee mobility (49%) – Increased ability to innovate (32%) – Freed current IT staff for other projects (31%) – Reduced IT operating costs (25%) – Enabled us to offer new products/services (24%)
  • 72. Business case considerations • Is it an enabler of business growth or drain on cash flow? • Look at the total cost of ownership; • Has your current system paid for itself yet? Include residual costs; • Include costs of specialist support for transition; • Costs/time for procurement and contracts; • Rollout funding, training and investment; • Migration and data cleansing budget.
  • 74. Security concerns? • Strong authentication systems – two factor authentication; • Adopt strong identity management and access protocols; • User activity auditing tools; • Real time usage reporting to maintain the highest level of control over sensitive and confidential data; • Notifications of unusual activity; • Data encryption? • Incident management process in place; • Some businesses opt for hybrid, document storage onprem/private cloud.
  • 75.
  • 76. Look at the Cloud Provider’s security Credentials • The best SaaS providers offer strong authentication systems, user activity auditing tools, and real time usage reporting to maintain the highest level of control over sensitive and confidential data.
  • 77. Data protection considerations • Protection of data: Businesses cannot delegate responsibility of data security to their agents – ‘Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.’ • www.ico.org.uk/for_organisations/data_protection Access to data: What guarantees are in place? • www.microsoft.com/government/en-gb/public- services/initiatives/Pages/security-and-privacy.aspx • www.microsoft.com/online/legal/v2/en- us/MOS_PTC_Security_Audit.htm
  • 78. Location of data Location of data: Where is your data held? • Is it outside of county, UK, EU or safe harbor? ‘Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.’ • In practice – check cloud provider has data centre within EU (Check the regulation around your website too) • Check safe harbor here: http://safeharbor.export.gov/list.aspx • Microsoft and AWS allows choice www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm
  • 79. Service level Agreements • Service-level agreements (SLAs): Are there guarantees that the cloud provider will meet required levels of service? – What percentage of the time services will be available and any service credits for failure to comply – The number of users that can be served simultaneously – Specific performance benchmarks to which actual performance will be periodically compared – The schedule for notification in advance of network changes that may affect users – Help desk response time for various classes of problems – Dial-in access availability – Usage statistics that will be provided. – Have a look at HP’s SLA https://www.hpcloud.com/SLA
  • 80. Migration considerations • Transfer timetable • Migration plan • Seek references • Check data location • Set in place deliverables from client and supplier • Think about a data cleansing plan • Training roll out • Change management plan • Start small and work up
  • 81. 7 things to consider - Cloud • Start small, try it and see if it fits; • Consider culture of the business and changes and build this into the plan; • Consider due diligence of the software providers - How many subscribers have they got? • Look for references, check testimonials; • Select a supplier that can deliver high service levels –a dedicated support team and round the clock monitoring; • Be clear on how flexible and scalable your solution is –what is their partner and API network like? • Check out their data security credentials – is the service compliant with UK data protection law and your own client contracts?
  • 82. Learning into Action Please take a moment to identify three actions you are going to implement following todays workshop: Action By when 1. 2. 3.
  • 83. Questions? Please fill in the evaluation forms Thank you

Notas do Editor

  1. Good morning and welcome Do you want to understand why and how to move your business to the Cloud? Come along to this workshop and find out more. The workshop will cover: What is the Cloud? Cloud for storage, Cloud for communication, Cloud for productivity, Cloud for back-up, Costs involved, Staying Secure in the Cloud
  2. Housekeeping/Introductions
  3. Go through Housekeeping
  4. To kick things off get learners to introduce themselves; Write up expectations on a flip chart; explain which will/will not be met.
  5. LA = Local Authorities Update March 2015: More than 100,000 homes and businesses in the two counties now have access to fibre broadband as a result of the CDS Almost 90% of those can access speeds in excess of 24mbps Engineers have installed more than 78,000 km of underground optical fibres 456 new fibre broadband cabinets are now ‘live’ A further 224 fibre cabinets have been installed and are waiting for final works to be completed
  6. The use of cloud and mobile computing is growing, and by 2016 this growth will increase to become the bulk of new IT spend, according to Gartner, Inc. 2016 - convergence in cloud and mobile computing continues
  7. We're moving into what is becoming known as the mobile/cloud era. Our thinking is being shaped by several key areas: the need for flexible IT infrastructure, the emergence of big data analytics and increased mobile usage. But how can we use these ideas to help you not only improve but transform your internal processes? Just as email rendered the memo as obsolete, cloud computing is set to impact on the way we do business, offering a competitive advantage. The cloud applications I am showing you today is just the tip of the iceberg and, as the technology matures further, who knows how we may be using the cloud in even a year from now. Technologies and concepts such as the internet of things and smart cities are growing ever closer to becoming the norm as organisations begin to realise that the cloud can do so much more than simply speed up or reduce the cost of their IT - it can totally transform it.
  8. In the simplest terms, cloud computing means storing and accessing data and programs over the Internet instead of your computer's hard drive. The cloud is just a metaphor for the Internet. For example we all use Gmail/Yahoo/Hotmail….instead of running an email program on your computer, you log into a web email account remotely. The software and storage for your account doesn’t exist on your computer – it’s on the services computer cloud. With cloud computing, you don’t need to make large upfront investments in hardware and spend a lot of time on the heavy lifting of managing that hardware. Instead, you can provision exactly the right type and size of computing resources you need to power your newest bright idea or operate your IT department. You can access as many resources as you need, almost instantly, and only pay for what you use http://aws.amazon.com/what-is-cloud-computing/
  9. We have seen the growth of the mobile phone, superfast which has reduced the costs of tariffs
  10. http://gigaom2.files.wordpress.com/2010/12/cloud-hypermarket-infographic-2010.jpg If we look at how cloud for business is following personal use…..Do any of you use drop box/google drive/Facebook? All cloud based. Lets have a look at the some of the advantages and benefits of cloud computing;
  11. Cloud Computing provides a simple way to access servers, storage, databases and a broad set of application services over the Internet. Cloud Computing Services own and maintain the network-connected hardware required for these application services, while you provision and use what you need via a web application. Trade capital expense for variable expense Instead of having to invest heavily in data centers and servers before you know how you’re going to use them, you can only pay when you consume computing resources, and only pay for how much you consume. Benefit from massive economies of scale By using cloud computing, you can achieve a lower variable cost than you can get on your own. Because usage from hundreds of thousands of customers are aggregated in the cloud, providers such as Amazon Web Services can achieve higher economies of scale which translates into lower pay as you go prices. Stop guessing capacity Eliminate guessing on your infrastructure capacity needs. When you make a capacity decision prior to deploying an application, you often either end up sitting on expensive idle resources or dealing with limited capacity. With Cloud Computing, these problems go away. You can access as much or as little as you need, and scale up and down as required with only a few minutes notice.
  12. Increase speed and agility In a cloud computing environment, new IT resources are only ever a click away, which means you reduce the time it takes to make those resources available to your developers from weeks to just minutes. This results in a dramatic increase in agility for the organization, since the cost and time it takes to experiment and develop is significantly lower. Save money on running and maintaining data centers Focus on projects that differentiate your business, not the infrastructure. Cloud computing lets you focus on your own customers, rather than on the heavy lifting of racking, stacking and powering servers. Go global in minutes Easily deploy your application in multiple regions around the world with just a few clicks. This means you can provide a lower latency and better experience for your customers simply and at minimal cost.
  13. Software as a Service (SaaS): This is a complete preconfigured application environment, for example salesforce.com or Google Apps. The customer simply consumes the application as a service, usually on a per-user basis, and has no long-term commitment (but equally almost no control). Platform as a Service (PaaS): create your own This adds a complete software stack; for example LAMP (Linux, Apache, MySQL, PHP/Perl). Each customer is then able to write or load applications into this known environment, with the provider responsible for expanding or contracting the Cloud infrastructure and/or the software landscape to meet changing demands. Infrastructure as a Service (IaaS): The flexible provision of CPU capacity, data storage, network bandwidth and basic operating system. Each customer is responsible for running their software stack on top, and is able to re-size the underlying Cloud Infrastructure (CI) on demand.
  14. Public Cloud - These are based on shared physical hardware which is owned and operated by third-party providers, meaning that there are no hardware or maintenance costs incurred by your business. The ideal solution for small to medium sized businesses or those that have fluctuating demands, the primary benefits of the public cloud are the speed with which you can deploy IT resources, and the utility billing it offers. By spreading infrastructure costs are across a number of users, each can operate on a low-cost, pay as you go approach to the provisioning of IT services. And, due to the sheer size of public clouds, businesses can scale compute power up and down as changing business demands dictate, within a matter of minutes. A private cloud is a bespoke infrastructure purely dedicated to your business, hosted either on-site or at a service provider data centre. The private cloud delivers all the agility, scalability and efficiency of the public cloud, but in addition provides greater levels of control and security, making it ideal for larger businesses or those with strict data, regulation and governance obligations. Another key benefit of private cloud is the ability to customise the compute, storage and networking components to best suit your specific IT requirements, something that cannot be achieved so easily in the public cloud environment. Deploying resources on-premises, using virtualization and resource management tools, is sometimes called “private cloud”. On-premises deployment does not provide many of the benefits of cloud computing but is sometimes sought for it's ability to provide dedicated resources. In most cases this deployment model is the same as legacy IT infrastructure while using application management and virtualization technologies to try and increase resource utilization The hybrid cloud allows you to combine public cloud with private cloud or dedicated hosting and leverage the best of what each has to offer to build a solution perfectly matched to your business needs. Use the public cloud for non-sensitive operations, the private cloud for business critical operations and incorporate any existing dedicated resources to achieve a highly flexible, highly agile and highly cost effective solution. A hybrid deployment is a way to connect infrastructure and applications between cloud-based resources and existing resources that are not located in the cloud. The most common method of hybrid deployment is between the cloud and existing on-premises infrastructure to extend, and grown, an organization's infrastructure into the cloud while connecting cloud resources to internal system.
  15. So lets have a look at cloud as storage…..
  16. Dropbox is among the simplest and most elegant cloud storage and file-syncing services. It gives you access to your files from nearly anywhere. You can install Dropbox on virtually any computer or mobile device you own, and dozens of other apps support integration with Dropbox, too Dropbox for Business takes the consumer product and tacks on unlimited storage, admin tools and user management, unlimited deletion and version history, and a suite of collaboration tools. You can try the business plan free for 30 days, though you must provide payment information (credit card or PayPal) and your plan will automatically upgrade after the trial if you don't cancel. The business plan costs $15 per user per month, with a minimum of five users. You start out with 1 TB of storage, but you can request more once you reach that limit. This compares to the free plan, which offers 2 GB of storage, and the Pro plan ($10 per user per month), which tops out at 1 TB. You can share files and folders with Dropbox users regardless of whether they're part of your Business account, but external users are limited by their plan's storage limits. For example, a user with a free 2 GB account won't be able to accept a 3 GB shared file. Finally, you can connect Dropbox for Business with your personal account so you can access all of your files in one place. Overall, it's an excellent product, but its lack of built-in editing tools makes it fall short of Editors' Choice Zoho Docs Standard. Getting Started With Dropbox for Business To create an account, you have to supply your contact details, create a password, and provide payment information, team name, company size, number of users, and the agree to Dropbox's Terms of Service. Once you're done, you can start inviting people right away or go straight to your admin console. There, you'll see some tips on using features such as inviting and managing members, accessing settings, and monitoring activity usage across your team. You can always revisit this tour by clicking the question mark at top of any page. Dropbox for Business has a simple dashboard. As an admin, you can see how many team members you have, as well as pending invites, and remaining licenses (the free trial includes five). On the left hand side, you can access activity logs, sharing settings, view your team folder, set up groups, and visit the help center. As an admin, you can restrict sharing documents and links to external users, allow or block commenting or user requests on files. The user dashboard shows all of your files and folders, including the team folder managed by the admin. Here you can add files and folders and share them, and send file requests. You can request files from anyone via email even if they don't have a Dropbox account; for instance, a client or contractor who is not a part of your staff. There's also a folder for deleted files; you can restore them at any time. Dropbox for Business - Activity Document Sharing and Collaboration Users can share documents in a few different ways. First, any file you place in the team folder will automatically be available to everyone on the same business account. Second, you can share a folder or document link, as you can with Google Drive, which you can set as public (anyone with a link can access), or you can restrict it in several ways. If you don't want a file or folder to be public, you can password-protect it, restrict it to only team members, and/or set an expiration date. You can also set editing permissions for both folders and files. You can't edit documents inside Dropbox; when you click the open button on a file, you're redirected to Microsoft Office 365 online, where you have to either set up an account or log into an existing one. This isn't ideal, especially since Box for Business includes free access to Microsoft's online Office apps. The lack of built-in document editing capabilties also doesn't compare favorabily with Google Drive for Work, which offers editing directly in the online interface. Other document management systems such as Microsoft SharePoint Online, Ascensio System OnlyOffice, and Zoho Docs offer such functionality as well. If you download the Dropbox desktop app, you can use a feature called Dropbox Badge, which extends some Dropbox features to Microsoft Word, PowerPoint, and Excel files. A badge appears on any of the documents saved in your Dropbox, so you can see who is viewing or editing the file, add comments, share the file, and view file history. Dropbox also recommends using the desktop app to upload entire folders and large files, since the website uploader has a 10 GB limit. Dropbox for Business - Dashboard Any files you mark as favorites will also be available offline, though you have to do so one by one, same as Citrix ShareFileThis is a nice feature, though Evernote for Business and Google Drive for Work let you access all of your files offline. The recently announced Dropbox Paper, now in beta, will offer the ability to create and collaborate on documents, as you can with Evernote Business. Dropbox Paper currently has a waiting list, so it remains to be seen how well it will work. In addition to a desktop app, Dropbox also has mobile apps for iOS and Android, all of which sync with your online account. The mobile apps let you create files and folders and share them. Dropbox for Business Is Almost a One-Stop Shop Dropbox offers a lot of help should you run into issues, including a PDF guide, self-guided support, a searchable help center and support via live chat, email and phone (Monday to Friday, 8am to 8pm EST). For phone support, you have to generate a pin code, which you can do directly from the main help page. With a simple interface, unlimited storage and file retrieval, and vast user permissions, Dropbox for Business helps your team collaborate more efficiently. However, in order to edit files online, you have to get a separate Microsoft 365 account, which adds up costs, and makes every day processes more complicated. For the best document management software, look to Editors' Choice Zoho Docs Standard.
  17. Ways to get more storage without spending money.
  18. Drive has only been around for about a year, and this more enterprise and had far better understanding of security. Have to have a Gmail account and sep email address.
  19. Free users get 5GB free storage space (reduced from 15GB in 2016), but if you're a longtime OneDrive account holder (since April 21, 2012, or earlier), you get an extra 10GB free. This compares with 1GB free for iCloud, 2GB for Dropbox, and 15GB for Google Drive. Office 365 users get an extra terabyte for their $6.99-per-month subscription, and anyone can add 50GB to OneDrive for $1.99 per month.
  20. Box isn't quite as well known a syncing and storage service as its most famous competitor, Dropbox, but it is a highly reliable and full-featured tool. It's especially well suited for businesses, but is also useful to home users. This review focuses on the personal version of Box, which offers a generous amount of free storage and connects to a wide variety of apps and services. With all this going for it, Box joins Google Drive and Microsoft OneDrive as a PCMag Editors' Choice for online syncing and storage services. Pricing and Plans Box offers free accounts, paid personal accounts, and business-grade accounts. At 10GB, a free Box personal account comes with five times as much as space as a free Dropbox account's 2GB. Box imposes a 250MB limit on the size of files you can upload with a free account, however. One objection to online backup services is that the company housing your data can get access to your files. SpiderOakONE is one of the most security- and privacy-focused services, with its Zero Knowledge philosophy. What that means is that SpiderOak employees have no access to your data, since you alone possess the encryption key. Syncing is another strength of SpiderOakONE, but pricing is not: It's one of the more expensive online backup and syncing plays around. It's also among the slowest at initial backup speed, based on our performance testing. Danger with these is that these type will want to end up with Google and 365 and dropbox How many subscribers have you got? detailed syncing options, and can back up or sync any files or folders you choose on your system, SugarSync can work like a backup client, The service keeps an impressive revision history for each of your files, lets you share, lock down, or password protect individual files on the web or on the desktop, and even makes streaming media to your mobile devices easy get 5GB for free, desktop apps for OS X and Windows mobile apps for iOS, Android, and Windows Phone
  21. Box.com
  22. Amazon WorkDocs is a fully managed, secure enterprise storage and sharing service with strong administrative controls and feedback capabilities that improve user productivity. Users can comment on files, send them to others for feedback, and upload new versions without having to resort to emailing multiple versions of their files as attachments. Users can take advantage of these capabilities wherever they are, using the device of their choice, including PCs, Macs, tablets and phones. Customers can get started using Amazon WorkDocs with a 30-day free trial providing 200 GB of storage per user for up to 50 users Simple Document Feedback Users can comment on files, send them to others for feedback, and upload new versions without having to resort to emailing multiple versions of their files as attachments Central Hub Amazon WorkDocs provides users with a central location for both the documents and files they are reviewing as well as those they own and are soliciting feedback on. With all these files in one location, reviewers have access to all of the related feedback in a single web view, making reading or contributing comments as simple as a few clicks Access and Sync from Low Cost Priced at $5 per user per month, including 200 GB of storage, Amazon WorkDocs is a low cost solution that is also fully managed. This means that there is no hardware to purchase and maintain and no software to deploy.Any Device Secure Amazon WorkDocs offers flexible security settings and access controls to manage data storage and sharing
  23. Back up your work files, server and storage; Background back up replaces external hard drive backups.
  24. Here are some stats of IT data loses We're all aware of the risk, whether from natural disaster, hardware failure, a virus or human error - that data loss is bound to happen at some point. it’s our responsibility to plan and be prepared for the worst. Backup and Disaster Recovery (BDR) is a key component of any business continuity plan, and NewCloud’s sophisticated BDR offering helps you rest easy by providing near real-time recovery and minimizing your business’ down-time National Archive Record Administration
  25. What is CrashPlan? CrashPlan (formerly called CrashPlan+) Cloud-based storage (for pay, but very reasonably priced) It offers two backup plans, either of which you can have for discounted prices if you prepay for one year CrashPlan Individual Unlimited lets you backup an unlimited amount of data. No restrictions. The Individual Unlimited plan also only allows backup from a single computer. Month to Month: $5.99 /month; 1 Year: $59.99 ($5.00 /month) CrashPlan Family Unlimited also allows an unlimited amount of data to be backed up to CrashPlan's servers. The difference in this plan and the Individual Unlimited plan is that Family Unlimited allows backup to your one account from as many as 10 computers. Month to Month: $13.99 /month; 1 Year: $149.99 ($12.50 /month) http://pcsupport.about.com/od/backup/fr/crashplan-plus-review.htm
  26. unlimited storage costing as little as $3.96 per month per computer. It starts protecting your data as soon as you install it, choosing files and folders to back up for you and running constantly in the background. The service is focused on hands-off computer backup and restore, which is fine, but you don't get any of the perks offered by the competitors like SOS Online Backup ($79.95/year, 4.5 stars), Carbonite ($59/year, 3 stars), or Mozy (65.89/year, 3 stars) such as secure file sharing, mobile app access, or complementary (and complimentary) local backup software. One plus it does add not found in the competition—an Apple-like "Locate my computer" service. A free 15-day trial gives you a taste of the service's full functionality. It’s known for being extremely user-friendly and low-priced, at $5 per month (or $50/year or $95/2 years), is very budget-friendly. These prices apply to a single computer, but you can access your online account and all your files from any device connected to the internet. One of the biggest advantages is that you can simply set it and forget it so that your data is automatically backed up to a cloud server on a continuous basis. The service works for both Windows and Mac systems – and you can transfer files back and forth between the two systems.
  27. Great for server back up and a secure server second phase back up. Remote backup
  28. Amazon Glacier is a secure, durable, and extremely low-cost storage service for data archiving and online backup. Customers can reliably store large or small amounts of data for as little as $0.01 per gigabyte per month, a significant savings compared to on-premises solutions. To keep costs low, Amazon Glacier is optimized for infrequently accessed data where a retrieval time of several hours is suitable Low Cost Starting at $0.01 per gigabyte per month, Amazon Glacier allows you to archive large amounts of data at a very low cost. You pay for what you need, with no minimum commitments or up-front fees Secure Amazon Glacier supports data transfer over SSL and automatically encrypts your data at rest. You can also control access to your data using Durable provides a highly durable storage infrastructure designed for online backup and archival. Your data is redundantly stored across multiple facilities and multiple devices in each facility Simple Amazon Glacier allows you to offload the administrative burden of operating storage infrastructure to AWS. Data uploaded to Amazon Glacier remains stored for as long as needed with no additional effort from you Flexible Amazon Glacier scales to meet your storage needs. There is no limit to how much data you can store, and you can choose to store your data in the AWS region that supports your regulatory and business criteria. Integrated Through Amazon S3 lifecycle policies, you can optimize your storage costs by moving infrequently accessed objects from Amazon S3 to Amazon Glacier (or vice-versa)
  29. Retrieve up to 5% of your average monthly storage (pro-rated daily) for free each month. If you choose to retrieve more than this amount of data in a month, you are charged a retrieval fee starting at $0.011 per gigabyte. more.
  30. Productivity Software
  31. Project management – invite many people into it and share for example your risk register get a risk experts to review it remotely no travel required. Also changes on fly into the system risk regsiter CRM in Podio basic and few days – podio and google work well together
  32. Present straight from Evernote on my phone Write notes in my pad? Scan notes in Meet new people? Scan their cards Connect to LinkedIn http://www.engadget.com/2014/12/02/evernotes-ceo-siri-and-wearables-are-doing-it-wrong/ One less reason to start yet another email chain Write – make notes, Collect – harvest information Find – even hand written notes Present – straight from evernote Context, the new Evernote feature that fetches articles related to your work "I want to be Superman. I don't want to be a child, I don't want to have an assistant. I want to do it myself and it should just come very easily.“
  33. Customer Relationship Management
  34. http://nucleusresearch.com/research/notes-and-reports/crm-pays-back-5-dot-60-for-every-dollar-spent/ 2013
  35. Sales calls/visits made, proposals generated, potential value of lead Productivity, MI, Sales, Marketing, staff, customers Improved productivity - Right information – first time Management Information – most profitable customer, lifetime value of customers, ave cost of sale, spotting customer problems etc Efficient sales processes - in office and on the move Establish marketing effectiveness – what works best?
  36. Sugar – around £35 a month Capsule £8 per month per user or free for 2 users
  37. Liquid Video
  38. Big battle ground for the industry is the instant messaging war. MS are making massive strides intot he market by buying Skype. Email in the cloud and sending attachments to each other. The next logical step is seeing each others eyeballs. I’m sitting 280 miles away and we are building a presentation together. If you believe Google is great then Hangouts is great. All email contacts are in together. In Microsoft Lync/Skype a really important event. Lync world will have a telephone number attached to your Lync account. Skype will really blend into Lync. If you have a live.com email address, skydrive, skype connectivity and Facebook. This is the area that massively benefit with superfast broadband
  39. The choice of productivity suite is a critical decision for business because these are apps used by employees for core office work on a daily basis.
  40. When it comes to the brass tacks, we have to praise Google for the simplicity of its offering. It has only two tariffs: - A £3.30 per user, per month deal (all prices excluding VAT) that offers all the apps and 30GB of online storage per user, or - A £6.60 tariff offering unlimited storage and a selection of advanced features for IT administrators, including message retention policies, admin controls over users’ Google Drives and legal compliance features
  41. Microsoft combines traditional desktop Office applications with browser-based versions of software such as Word, Excel and PowerPoint, as well as offering a host of other services to Office 365 subscribers
  42. 37.20 a year for one user.
  43. Create your own PaaS or IaaS
  44. Dole Food Company is an American-based agricultural multinational corporation that distributes its products in 90 countries. Searching for a solution to host its MSFT SharePoint sites, the company chose AWS because of cost, efficiency, and to improve operational efficiency. By running on AWS, Dole can launch a new SharePoint website in minutes, host business intelligence and mobile applications globally, and estimates savings $350,000 in operating expenses.
  45. The Cloud Security Alliance Cloud Controls Matrix (CCM) is specifically designed to provide fundamental security principles to guide cloud vendors and to assist prospective cloud customers in assessing the overall security risk of a cloud provider. The CSA CCM provides a controls framework that gives detailed understanding of security concepts and principles that are aligned to the Cloud Security Alliance guidance in 13 domains.
  46. Dropbox is now store in Ireland;
  47. http://searchitchannel.techtarget.com/definition/service-level-agreement
  48. Go through housekeeping