Get Connected

1. Get Connected
Nina Goodwin
Nina@Cosmic.org.uk

3. Housekeeping
• Fire Alarms;
• Breaks;
• Mobile Phones;
• Health & Safety.

4. Introductions
Please introduce yourself to the rest of the group and what
you hope to get out of the session today

5. Agenda
• Background to Connecting Devon & Somerset;
• Get Connected; first steps;
• Checking your internet speed;
• Broadband Slow?
• Operating systems & devices;
• Keeping safe online.

6. Connecting Devon and Somerset
• A ground breaking partnership encompassing 6 LA areas to
deliver improved and superfast broadband to rural areas;
• Improved broadband (>2mbps) to every business and
community across Devon and Somerset by 2016;
• Faster broadband (>24mbps) to at least 90% of the area by
2016.
Without this project 700,000 residents and 26,000 businesses,
with a combined turnover of £9 billion, have no certainty of
receiving improved or superfast broadband from a commercial
rollout

7. Where & When – Three Year
Rollout

8. Phase 1 – Current Status
As of end of December 2015:
• Cabinets live and accepting orders: 1082
• Premises connected to live cabinets: 253,157
• Capable of accessing Superfast : 75.62%
• 10,500 businesses with access;
• Over 78% of Stage 1 complete;
• On target:
Timescale
Cabs
Premises passed
Spend.

9. What is Get up to speed?
• Fully funded business and community support alongside roll-out
of Superfast Broadband
• Helping to ensure we all make the most out of the superfast
broadband
Delivered by Cosmic Peninsula Consortium.

10. • Free sessions;
• Showcase new technologies;
• Hands-on Workshops;
• Gadget shows;
• Seminars;
• Briefings;
• Taster sessions;
• Signposting to free advice and support.

11. Sessions Planned

12. Get Connected
First Steps

13. The steps for Superfast
• Check www.connectingdevonandsomerset.co.uk
• Check your speeds, www.broadbandspeedchecker.co.uk
• Check a comparison site www.uswitch.com to see the
latest deals;
• Call your existing internet provider.
Shop around don’t just go for the cheapest option.

14. Devices

15. What do you need?
• MIFI
• Router
• Smartphone

16. Checking your Internet Speed

17. Terminology
• What is a KB?
One kilobyte (KB) is a
collection of 1024 bytes. A
typical short email take up
just 1 or 2 kilobytes;
• What is a MB?
One megabyte (MB) is a
collection of 1024 KB.
• What is a GB?
A gigabyte (GB) is a
collection of 1024 MB

19. Megabits and Megabytes
One thing that often gives people confusion is the
difference between a Megabyte (used for file size) and a
Megabit (used for download speeds).
People often assume that a download speed of 1
Megabit per second (1 Mbps) will allow them to
download a 1 Megabyte file in one second. This is not
the case, a Megabit is 1/8 as big as a Megabyte, meaning
that to download a 1MB file in 1 second you would need
a connection of 8Mbps.

20. What are Upload and Download Speeds?
Download speed
The speed at which information is
transferred from the internet to your
computer. Better download speeds
mean you can get photos, music, and
video from the internet faster than if
you're using a slow connection.
8MB- 200MB (Superfast)
Upload speed
The speed at which information is
transferred from your computer to the
internet. The faster the upload speed,
the smoother the online experience
you'll have.
2.5MB -10MB
Upload always lower than download

21. Internet Connection
Speed
Time to load a typical
web page*
Time to download a
typical 5-minute
song**
Streaming Video
Quality
56K dial-up modem 14 sec 12 min 30 sec
256K broadband 3 sec 3 min Low Quality
512K broadband 1.6 sec 1 min 30 sec
1Mb broadband 0.8 sec 41 sec
2Mb broadband 0.4 sec 20 sec Medium Quality
4Mb broadband 0.1 sec 5 sec
6Mb broadband Instantaneous 3.5 sec
8Mb broadband Instantaneous 2.5 sec TV Quality

22. Internet Connection
Speed
Time to load a typical
web page*
Time to download a
typical 5-minute
song**
Streaming Video
Quality
12Mb instant -1 sec
20Mb broadband instant instant Superfast
50Mb broadband instant instant
100Mb broadband instant instant

23. Broadband – Landline Technologies
Copper-ADSL2+
Upto20Mb/s
Fibre tothe cabinet
Upto40Mb/swithimproved
upstreamrates
Fibre tothe premise
Upto100Mb/s+withimprovedupstreamrates
Exchanges Homes/Businesses
Copper
CopperFibre
Fibre
Cabinet
Copper-ADSL
Upto8Mb/s
Copper

24. • File sharing
A fast broadband upload speed will reduce the time it takes to share files
• Remote server connection
If you work from home using a remote network, your work files will transfer quicker
with good upload speeds at your office.
• Video conferencing and webinars
If you are hosting either, then your upload speeds need to be really strong. Check
them before hosting.
• Social networking
If you use sites like Facebook, Twitter, Instagram or YouTube to share photos and
videos, you'll be familiar with the long wait between finding the right photos and
having them appear on your profile, especially if you're uploading lots of pictures at
once. A fast broadband upload speed will improve this dramatically.
• Online gaming
Playing online games with a slow upload speed you might find the image freezing
or slowing down.
Why do you need good upload speeds?

25. Speed ‘Up To’
The ‘up to’ speeds you see are the providers advertised speeds. These
are the download speeds that at least 10% of the provider’s customers
actually receive. A package might be advertised as ‘up to 16Mb’ however
the actual speed you will receive depends on a number of factors,
including:
• How far you live from your local phone exchange;
• The quality of the wiring used between your home and the
exchange;
• The number of devices that are using your connection at the same
time;
• Whether you are using a wireless connection (connecting via a cable
is faster than wireless);
• The quality of your router/antenna.
Before you sign up for a new broadband package, the provider should
give you a realistic estimate of the speed you’re likely to receive - if they
don’t offer this information, don’t be afraid to request it.

26. Truly Unlimited V Unlimited
• 'Truly unlimited' broadband has no usage cap and no
traffic management tied to usage volume, meaning you will
always receive the fastest service your line and type of
broadband will support, so you can use the Internet as
heavily as you wish with no associated penalties.
• Today packages sold as ‘unlimited broadband’ have no
usage cap, allowing you to download and upload as much
data as you like without needing to worry about exceeding
an agreed limit and perhaps incurring a large bill or having
your service suspended until the next month. BUT……
Providers can enforce a Fair Usage Policy

27. Use comparison sites
www.uswitch.com

28. Don’t forget Line Rental

29. Look at the full package
• Virgin
• TalkTalk
• Sky
• BT
All have combined deals…….

30. Where can you get Internet access?
• Libraries
• Costa
• Tesco
• Pubs & Village Halls
• Your Neighbours?

31. Broadband Slow?
Tips to help speed up your Broadband

32. Check your Computers & Security
• Understand what your maximum speed is;
• Know the difference between bits and bytes;
• Check your download allowance;
• Check for applications running in the background;
• Make sure your anti-virus software is up to date;
• Password protect your wireless network.

33. • Is your router plugged into the main BT
box or on an extension?
Opt for wires, not Wi-Fi
• How old is your router?
Since most routers are given away with
contracts, you can bet they aren't the best
quality. If yours is a few years old it's worth
considering a new one, preferably with the
fastest current standard.
Check your Router

34. • Is there electrical Interference?
Cordless phones, baby monitors,
home security equipment and even
microwaves can interfere, so try to
place these away from your router.
• Have you cleared your cache?
Your computer's cache stores images
and web page info from recently-
visited sites, which makes them load
quicker when you return. Yet when it
becomes full, your PC has to delete
files to make space for new ones, and
this can slow things.
Other things……….

35. Operating Systems
What you need to Know

36. Windows – Not specific to any one manufacturer;
• Windows 7/8/8.1 or new Windows 10;
• Full operating system, like a laptop;
• Full programmes;
Downsides
• Not many apps

37. Dell Venue 11 Pro 7000
• Travel-friendly size;
• 10.8-inch display;
• Storage: 128GB
• Rear camera: 8MP
• Front camera: 2M
• Price around £200.

38. Microsoft Surface Pro 3
• Screen size: 12-inch
• RAM: 8GB
• Storage: 256GB;
• Rear and front camera:
5MP;
• Sharp display and
design;
• Cheaper than getting the
lowest spec iPad Air.

39. Lynx 8
• Cheap Windows tablet;
• Screen size: 8-inch
• RAM: 1GB
• Storage: 32GB
• Rear and front camera:
2MP
• Bright, high-contrast
screen.

40. iOS – Exclusive to Apple
• iOS operating system now iOS 9
• Largest app store and verified
• Media rich
Downside
• Price
• It’s all Apple

41. Apple iPad Mini 4
• 7.9 inches screen size;
• 16GB of storage;
• Camera 8MP (front & rear)
• Long battery life
• Easy to use;
• Light and portable;
• Price from £300

42. Apple iPad Air 2
• 9.7 inches;
• 16GB Storage;
• Excellent Screen Quality;
• Light, beautiful design.
• Front and Rear Cameras
• No memory card slot

43. Apple iPad mini 2
• 7.9 inches;
• 16 GB Storage;
• Front and rear camera;
• Cheapest iPad available;
• Excellent battery life.

44. • From Google: not specific to
any one manufacturer;
• Android platform is flexible for
developers;
• Thousands of platform
variations, can make changes
yourself;
• Lots of Apps in Google Play
store
Downsides
• Google Play store, not vetted
• Can be tricky from out of the
box to set up

45. Amazon Fire
• 7 inch screen;
• Storage 8GB
• Very cheap around £50;
• Has amazon content in easy reach;
• Little built in storage;
• Weak processor.

46. Google Nexus 9
• 8.9 inches;
• Storage 16GB;
• Front and rear camera: 8MP front;
• Low cost option; around £200
• Battery life could be better.

47. Samsung Galaxy Tab S2
• Screen size 9.7 inches;
• 32 GB storage;
• Front and rear camera;
• Fast performance
• Great Screen quality;
• Battery life not that great!

48. What are you be missing out on?
Money Saving
On average households that use the
internet save £560 per year!!!
Employment & Skills
Estimated 75-90% jobs require some
computer use
Welfare Reform
Universal Credit replaces many current
benefits, including Housing Benefit and
Job Seeker's Allowance. The
Government wants 80% of applications
for Universal Credit to be online by 2017

49. Keeping Safe Online

50. Tips on Safety……
• Keep personal info private;
• Think before sharing photos;
• Check companies privacy policy (is there a box to tick or untick);
• Watch out for phishing;
• Google yourself (Google alerts);
• Secure Passwords.

51. Threats
• Phishing Scams:
These are attempts to gain personal information, such as bank or
credit card details or passwords.
• Malware:
Short for malicious software, malware is the catch all term for
infections on your computer. Malware can steal personal details,
send spam emails or even take over completely.
• Spyware:
Software that’s placed on your PC and threatens the security of
personal information.
• Ransomware:
Software that can be used to take control of your PC & settings.

52. Phishing Example

53. Virus software
Free or Paid?
Family safety
Your internet provider will have settings for
Family's so that you can decide what you
want your family to have access to
Emails
If your not expecting it…don’t click it!
If your not sure….. don’t click it!!!

54. The fix
• Anti virus;
• Anti spyware;
• Anti spam.

55. Most Used Passwords
• 123456
• Password
• 12345678
• Qwerty
• 12345
• 1234
• Baseball
• Dragon
• Football
• 1234567
• Monkey
• Abc123
• Superman
• Abc123
• 1111111
• welcome

56. We all have a responsibility
• Grooming or other illegal behaviour:
If you want to report someone who is behaving suspiciously
online towards a child, you should in an emergency contact
the emergency services by calling 999, or otherwise make a
report to CEOP, the Child Exploitation Online Protection
Centre, see www.ceop.gov.uk.
• Criminal content online:
Child sexual abuse images: If you stumble across criminal
content online, you should report this to the Internet Watch
Foundation at www.iwf.org.uk/report. Criminal content in the
UK includes child sexual abuse images, criminally obscene
adult content as well as non-photographic child sexual abuse
images.

57. We all have a responsibility….
• Online terrorism:
You can report terrorism related content to the police’s
Counter Terrorism Internet Referral Unit at
www.gov.uk/report-terrorism.
• Hate speech:
Online content which incites hatred on the grounds of race,
religion, disability, sexual orientation or gender should be
reported to True Vision at www.report-it.org.uk.
• Media content inappropriate for children;
• Scams:
If you have been ‘scammed, ripped off or conned’ you can
report to Action Fraud online or on 0300 1232040. It is a 24/7
service This service is run by the City of London Police.

58. How do you know if the website is secure?

59. How do I know that a site is safe?
• Check for presence of an address, phone number and/or email
contact, often indications that the website is genuine. If in doubt, send
an email or call to establish authenticity.
• Check that the website’s address seems to be genuine by looking for
misspellings, extra words, characters or numbers or a completely
different name from that you would expect the business to have.
• Roll your mouse pointer over a link to reveal its true destination,
displayed in the bottom left corner of your browser. Beware if this is
different from what is displayed in the text of the link from either
another website or an email.
• If there is NO padlock in the browser window or ‘https://’ at the
beginning of the web address to signify that it is using a secure link, do
not enter personal information on the site.

60. Public WIFI
• If you choose to use WiFi in a public place, whether you
are using a smartphone, laptop or tablet. Remember, not
all public WiFi is encrypted, even if you are asked to enter
a password.
• Always think carefully before sharing private details (like
bank details or passwords) in a public place – can it wait
until you are on a secure connection at home?
• Don’t use Apps in public wifi areas.

61. Banking Online
• Ensure you are downloading the official app;
• Ask in branch for exact app;
• Try where possible to access your bank in a secure network;
• If unsecure network access via browser not app.

62. Shopping Online
• If the shop/brand isn't well known check for reviews online;
• Every website should have a security policy about how it keeps
your data;
• Ensure the brand is spelt right.

63. Useful Sites
• www.cyberstreetwise.com
• www.nationalcrimeagency.gov.uk
• www.arcuk.org.uk
• www.bild.org.uk
• www.getsafeonline.org
• www.swgfl.org.uk
• www.which.co.uk

64. Contact us
www.get-up-to-speed.co.uk
info@get-up-to-speed.co.uk