1. GERALDINE BAKER
SKILLS BASE
Discipline
Management, Office & Personal
Assistant, Hospitality
Nationality
South African
Languages
English, Afrikaans
ID Number
7307290035080
Address
Brackenfell, Cape Town
Qualifications
Reiki I, Reiki II, Reiki Master, Reiki Teacher
Language Link London - TEFL 120 Advanced Certificate
International Hotel School - Managing Hospitality Human
Resources
(Incomplete)
Port Alfred High School
Experience
South Africa approximately 22 years
London approximately 2 years
Contact Details
mobile: +27 (0)73 426 4040
 Experienced with the MS Office management software system
 Discreet and versed in the concept of confidentiality
 Excellent organisational skills
 Results and deadline orientated
 Excellent communication skills
 Precision and detail orientated
 Excellent at keeping a level head in times of extreme pressure
 Initiative in problem solving
 Accomplished in time management and ability to work autonomously
 Monthly, weekly and daily reporting, including monitoring expenditure against budget, financial
forecasting, as well as processing payment invoices for payments
 Event management and planning of such
 Design and implementation of new systems on national as well as branch levels
 Excellent at listening and giving good sound advice on very difficult and sensitive issues
IT SKILLS
MS Office, Jupiter, Pastel, Adapt, Internet, Active4Retail & Solomon’s, Prism, Athena, Medallion, Jade,
Nightsbridge, ICAS, Internet Explorer, Firefox, MS Outlook 2010, EMS, Learning Assistant
COURSES
CTA – Clinical Trial Administrator
TEFL – Advanced Certificate in English

2. EMPLOYMENT HISTORY
EMPLOYER Capsicum Culinary Studio – Head Office
PERIOD 8 January 2016 - Present
POSITION Call Centre Manager – Contract Position
RESPONSIBILITIES
 Manage Online Enquiries and Distribution thereof on In-House Management system (EMS)
 Management of EMS – ensuring system is operated efficiently by users, data is inputted
correctly, manage users and data
 Ensure Call Centre achieve their target
 Oversee Call Centre Staff
 Identify problem areas on EMS
 Streamline the existing Manual for EMS
 Assist in Writing Sales Manual
 Assist in Drawing up Project Plan for Online Studies
REPORTING RELATIONS
 Senior Sales Manager
EMPLOYER Pallet Supply Company
PERIOD 8 June 2015 – 31 December 2015 (end of contract)
POSITION Executive Assistant
RESPONSIBILITIES
 Assistant to 3 Directors and Group Financial Manager
 Collate Timesheets for Staff
 Book Flights and Accommodation
 Deal with all Personal info such as Medical Aid, Banking, Credit Card etc.
 Stock Take of Personal Store Room and well as Olive Store Room
 Reporting Documents
 Collate and Distribute Confidential Financial Reports
 Manage Office Supply Stock Levels
 Manage Tea Lady
 Assist with AFS and other Audit Documents
 Company Secretarial Functions
 Arrange Company Functions and Events
 Claim Preparations
 Financial Recons Preparations
REPORTING RELATIONS
 Group Financial Manager
 3 Directors

3. EMPLOYER Capsicum Culinary & Hospitality Management Studio
PERIOD 10 May 2010 – 4 June 2015
POSITION Branch Manager (Port Elizabeth)
Branch Manager (Cape Town)
Branch Manager (Port Elizabeth)
Online Registrar
RESPONSIBILITIES
 Project Manage opening and setting up of Branch
 Manage performance of 6 staff members
o Do performance reviews with staff every quarter
o Ensure that all policies and procedures are current and are being adhered too
 Management Reports – Weekly & Monthly
 Manage Students
o Ensure their attendance is up to the required percentages
o Ensure that students work is above required percentages
o Discipline students if need be
o Placement of all students in Industry
 Filled in for Hospitality Lecturer from time to time
 Ensure smooth running of branch
o Handle all incoming queries relating to students or any issues
o Checking stationery requirements and ordering thereof
 Organise and arrange all functions and special events e.g. Graduation, Team Building, Social
Responsibility, Ultimate Braai Master
 Costing of recipes for functions
 Work on and set up Excel Spreadsheets which are linked to other spreadsheets to enable us
to work more efficiently on a national level
 Analyse weekly stock needs and placing of orders to ensure students have ingredients
for practical’s, all staying within budget
 Monthly stock takes
 Process all invoices for payment
 Monthly petty cash and credit card recons
 Hold weekly and monthly meetings and take minutes thereof
 Create and setup of all filing systems
 Ensure branch is always Health and Safety Compliant
 Implement the national sales strategy and achieve Branch sales targets
o Report on this on a daily basis during sales seasons
 Manage income & expenditure of the Branch
 PowerPoint presentations for Conferences
 Curriculum - City & Guilds Accredited, ensure we are compliant at all times
 Manage and guide between 40-60 students
 Ensure all Social Media requirements are met and adhered to
 Release check all documents before being published for our new Online Campus
 Respond to all Online Enquirers
REPORTING RELATIONS
 Senior Marketing and Operations Manager

4. EMPLOYER Portofino Hotel
PERIOD January 2007 – 9 May 2010
POSITION Hotel Manager
RESPONSIBILITIES
 Full running of the hotel - all departments - FOH, Housekeeping, Reservations, Maintenance,
Restaurant, Night Manager)
 Management of all Staff
 Ensure Hotel was always Health and Safety Compliant
 Set up systems for stock control & all operating systems
 Organise and arrange all functions
REPORTING RELATIONS
 Owner
EMPLOYER Kariega Game Reserve
PERIOD August 2004 – December 2006
POSITION Administration Assistant / Reception / Reservations
Catering Hostess
RESPONSIBILITIES
 Checking guests in and out
 Preparing bills
 Guest queries
 Answering Switchboard
 General administration
 Working on Jade
 Reservations for local and international guests
 Statistics Reporting
 Banking and Petty Cash
 Auditing Daily Reports
 Assist with Housekeeping at times
 Curio Shop Administration
REPORTING RELATIONS
 Reserve Manager
 Administration Manager
EMPLOYER Sumitomo Pharmaceuticals - London
PERIOD October 2003 – January 2004
POSITION CTA (Clinical Trials Administrator)
RESPONSIBILITIES
 Filing of e-mails electronically as well as manually

5.  Organisation and setting up of TMF
 General Administration Tasks
 Checking Lab Reports
REPORTING RELATIONS
 Clinical Trial Manager
EMPLOYER Wilson James (BBC Contract)
PERIOD July 2002 – September 2003
POSITION Administration Co-Ordinator
RESPONSIBILITIES
 Collating and producing Monthly Performance Reports
 Payroll for WJ Staff on BBC Contract
 Holiday Co-Ordination for WJ Staff on BBC Contract
 Control and ordering of uniforms for staff on BBC Contract
 Carrying out full Administration function
REPORTING RELATIONS
 Contract Manager
EMPLOYER Contract Kitting
PERIOD September 2001 – 30 April 2002
POSITION PA / Administration Assistant / Receptionist
RESPONSIBILITIES
 Carrying out a full secretarial/PA/Admin/Reception function
 Typing, Faxing, Filing, E-mailing, Internet
 Answering of the Switchboard, dealing with walk in clients
 Ordering & controlling stationery and kitchen
 Supervision of junior staff
REPORTING RELATIONS
 Owner
EMPLOYER Incredible Connection
PERIOD November 1999 – August 2001
POSITION Creditors Clerk
Finance Clerk
Cellular & PDA Specialist
RESPONSIBILITIES
Creditors Clerk
 Auditing documentation from Branches on
 Solomon’s / Active4Retail
 Passing payments for Branches on Solomon’s

6.  Printing and reports on Solomon’s
 Releasing batches from Purchasing and AP
 Cleaning up of Aged AP, Full AP function
Finance Clerk
 Creditors, Debtors, ITC on clients, Cheque verifications,
 Daily Cash ups, General Office Work,
 Month end & Stock Takes
 Reports on work done, Supervising staff
Cellular & PDA Specialist
 Internal Sales, Customer Services
 Assisting with monthly stock takes
REPORTING RELATIONS
 Finance Manager
 Branch Manager
EMPLOYER Impact Human Resources – Pretoria
PERIOD November 1998 – October 1999
POSITION PA / HR Office Co-Ordinator / Receptionist Manager
RESPONSIBILITIES
 Carrying out a full PA/Secretarial/Receptionist function
 Typing (CV’s, Interview Reports etc), Faxing
 Sending & receiving e-mails, Filing
 Generating Branch Invoices, Switchboard
 Placing adverts, Ordering Stationery
 Adapt (Computer program for HR)
REPORTING RELATIONS
 Manager
EMPLOYER Radiospoor
PERIOD November 1997 – August 1998
POSITION Admin Clerk
RESPONSIBILITIES
 Banking all incoming monies,
 Cashing up of cashiers daily
 Receipting Reconciliation’s of incoming transactions
 Data Capturing on Jupiter, Controlling Petty Cash
 Sending documentation to JHB from Branches, GRV
 Ordering, controlling Stationery, Reconciling Credit cards
REPORTING RELATIONS
 Branch Manager

7. EMPLOYER Autopage Holdings Pty (Ltd)
PERIOD January 1992 – October 1997
POSITION Receptionist
Cellular Sales Co-Ordinator / PA
Customer Services
Stock Controller
RESPONSIBILITIES
Receptionist
 Manning of Switchboard, Typing Quotes &
 Correspondence
 Ordering new stock, Handling Customer Services
 Liaising with all Branches, nationally
 Reconciling weekly & monthly figures, Loading of stock
PA / Cellular Sales Co-Ordinator
 Handling Customer Services, Controlling Internal Sales
 Handle Petty Cash, Dealing with all enquiries
 Handling Stock, GRV’s, Ordering stock
 Liaising with Dealers & Head Office
 Invoicing & Banking, PA duties to Cellular Manager
Customer Services
 Co-ordinating Cellular & Paging Sales & Queries
 Controlling Internal Sales, Invoicing using Pastel
 Liaising with Head Office, Dealers & Branches
 Controlling Stock for Paging & Cellular
 Typing, Handling Client Queries, Problem Solving
 Attending Network Training Seminars
 Calculating Weekly & Monthly Sales figures
 Testing faulty phones & sending to JHB
REPORTING RELATIONS
 Branch Manager
AWARD
 Administration Award – Vodacom
REFERENCES
Deon Roets Academic Manager – Capsicum Culinary Studio
Pam De Koning Administration Manager – Kariega Game Reserve
Ben Huddle Owner – Portofino Hotel