The closing keynote at the 2011 Arizona Library Association conference, presented by Joan Frye Williams and George Needham.

1. Joan Frye Williams and George Needham
at the Arizona Library Association Annual Conference
November 30, 2011

2. Elevator
questions

3. Ask the right questions:
About our community

4. How
does our
community
see itself?

5. What are their
aspirations for the
future?

6. What do they wish
they knew more about?

7. Which library services
do they want us to offer?

8. Which library services
do they want us to offer?

9. Ask the right questions:
About our library

10. What are our assets?

11. What are our services…
from the civilian’s perspective?

12. How do our priorities align
with what the community is telling us?

13. What are other service providers
teaching our community?

14. Are our services sustainable?
Sustainability checklist:
http://www.georgeandjoan.com/samples/tools.html

15. Will it show?

16. Can it grow?

17. Does it flow?

18. Where are our services
in their normal life cycle?

19. Are we prepared to succeed?

20. How can they expect us to do
this without more resources?

21. How can they expect us to do
this without more resources?

22. Ask the right questions:
About myself

23. What do I owe my community?

24. What do I owe my organization?

25. What do I owe my colleagues?

26. What do I owe my profession?

27. What do I owe myself?

28. Why don’t people appreciate
me and my work?

29. Why don’t people appreciate
me and my work?

30. Ask the right questions:
About making every day count

31. What did I learn today?

32. Have I laughed today?

33. Have I expressed gratitude today?

34. Did I win today?

35. Did I win today?

36. Oh, just one more thing…

37. Let’s continue the investigation!
http://georgeandjoan.com
hello@georgeandjoan.com
Photo by Chuck O’Shea