1. Improving the
physician-patient
interaction

2. Communication is a major barrier to
achieving patient health outcomes
55% concerns not identified
60% instructions not understood
50% medication adherence
70% serious adverse outcomes
Sources: WHO, 2013; Joint Commission, 2009;
Starfield, 1981; Stewart, 1979.

3. Communication disconnect affects
performance and profitability
MALPRACTICE
INSURER
PHYSICIAN
GROUP
HEALTH SYSTEM
/ HOSPITAL

4. Providers have $$$ at risk due to
low patient experience ratings
Significant reductions in Medicare reimbursements
Penalties apply when patients readmitted with same problem
Negotiated contracts to share losses (or savings) with Medicare
Lower patient volumes due to poor public ratings
Higher risk of malpractice litigation

5. Our goal is to reduce the
communication disconnect
between physician and patient

6. Astute Doctor delivers interpersonal
skills training for physicians
State-of-the-art tech platform
400 techniques proven to reduce
communication disconnect
Improves patient experience scores
Reduced risk of malpractice litigation
350 sources of research
4,000 physician participants to date

7. 50#
55#
60#
65#
70#
75#
80#
85#
90#
Doctor's(Involving(Pa1ent(in((
Decision3Making(Process(
36#
41#
46#
51#
56#
61#
66#
Doctor's(Understanding(and(Caring(
50#
55#
60#
65#
70#
75#
80#
85#
90#
Doctor's(Communica1on(/(Keeping(Pa1ent(
Informed(
Interpersonal skills training improves
patient experience scores…
Training!
begins!
Training!
begins!
Training!
begins!
Source: Mission Health, 2013

8. …and helps hospitals and physician
groups improve performance.
IMPROVE
PATIENT
SATISFACTION
REDUCE
COST OF
CARE DELIVERY
REDUCE
MALPRACTICE
RISK
DELIVER
QUALITY
PATIENT CARE

9. Interpersonal skills drive overall
patient experience scores
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
Relative impact on overall patient experience scores
Office
Staff
Provider
Communication
Access to
Services
Source: Healthstream, 2013
Correlationtooverallscore
Improving patient experience is a top priority for health providers because it
directly affects income. Improving the communication between physician and
patient can increase patient experience scores more than any other factor.

10. Improve physician communication by
8% to be a top performing hospital
82%!
90%!
0%! 50%! 100%!
National Average!
Top Performing Hospital!
Percentage of patients that answered ‘Always’!
“How often did doctors treat you with respect and courtesy, listen
carefully to you, explain things in a way you could understand.”!
Source: Centers for Medicare and Medicaid, 2014

11. What do patients want?
1. Simple explanations
2. Careful listening
3. Show respect
4. Enough time to
address concerns
5. Knowledge of
medical history
Source: Stelfox, 2005!

12. Online courses provide techniques to
improve every patient encounter
Building Strong!
Patient Relationships!
Eliciting Patient
Concerns!
Patient-Centered
Information Gathering!
Maximizing Patient
Understanding!
and Recall!
Motivating!
Patients!
Setting Mutually!
Agreed Goals!
Managing Difficult!
Patients!
Cross Cultural
Communication!
Astute Doctor courses are CME accredited through our ‘Joint Sponsor’
agreement with Cleveland Clinic Foundation for Continuing Education!

13. Patient-centered
communication
Empathic care
for patients
Patient
health outcomes
Each course has been built on
3 important educational themes

14. Practical techniques,
immediately useful
• We go beyond a simple list of
WHAT doctors need to do
• We focus on HOW doctors can
actually use interpersonal skills
with patients

15. Engaging, interactive experience
facilitates deep learning
Narrated audiovisual experience
Interactive learning formats
User-friendly navigation and reporting
Case studies and examples

16. We also offer immersive ‘blended’
learning to drive behavior change
Live Webinars
Quarterly
Small Group
Workshops
Large Group
Lectures
Online Courses

17. Live webinars
• Interactive ‘chat show’ style format
• 1-hour, fast paced, engaging presentation
• Audience participation via interactive polls, Q&A chat
• 2 facilitators per webinar
• Quarterly in 2015

18. Small group workshops
• Intensive small group sessions with expert facilitators
– Optional Train-the-Trainer format
• Opportunity to fine-tune the implementation of key
techniques
• Includes examples, simulations, role-plays, peer discussion
• Pre-work required – participants to complete relevant
online courses and other material prior to attendance
• Full-day or half-day format, onsite at your institution
• 2 facilitators, 12 participants maximum

19. Live interactive lectures
• Large group lecture, interactive presentation
• Opportunity to learn through series of examples
• Audience members to participate as ‘patients’
• Demonstration of good v poor techniques
• 1-hour, onsite at your institution
• Audience participation via red/green voting, Q&A
• 1 speaker (Sessions repeated twice per day)

20. Plan pricing
Easy start Essential Premium Enterprise
$109
per educational activity
(no subscription)
$199
per user per year
$299
per user per year
$499+
per user per year
(min 500 users,
2 year contract)
Online
Courses
Live Webinars
Quarterly
Online
Courses
Online
Courses
Live Webinars
Quarterly
Online
Courses
Live Webinars
Quarterly
Small Group
Workshops
Large Group
Lectures

21. Over 4,000 physician participants –
positive feedback
96%#
of physicians say they are likely
to use techniques from courses
Source: Astute Doctor User Survey October 2014
of physicians believe Astute Doctor
content will improve communication
of physicians will use course strategies
in more than 20 patients per month
91%#
91%#

22. For further information please contact:!
!
GRANT SIMIC, Co-founder & Chief Executive Officer!
grantsimic@astutedoctor.com +1 (949) 295 1484
Astute Doctor Education, Inc, 30262 Crown Valley Pkwy, Suite B395, Laguna Niguel, CA 92677 www.astutedoctor.com