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Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop

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George Julian
George Julian

This document discusses social media and its role in citizen and community engagement. It states that the session will be interactive and questions are encouraged. It then discusses what social media is, common social media platforms, and definitions of citizen engagement. Several ways social media can support engagement through information dissemination, discussion, consultation and transparency are listed. Different types of online user behaviors are outlined. It argues that social media is changing how people connect, do business, provide feedback, participate and organize, consult, share information, and learn.

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DISCLAIMER:   >  This  session  will  be  interac;ve   >  Please  do  use  social  media  throughout  (if  you   wish)   >  There  is  no  such  thing  as  a  stupid  ques;on   >  Please  interrupt  and  ask  ques;ons,  or  offer   your  views  and  opinions,  at  any  ;me   >  If  you’re  twee;ng  please  use  #NCASC    
What  is  social  media?  
What  is  social  media?    
Social  media  plaPorms  
What  is  ci;zen  and  community   engagement?  
What  role  can/does  social  media   play  in  ci;zen  and  community   engagement?  
Social  media  as…   Support  for  dissemina;on  or  provision  of   informa;on     Support  for  two-­‐way  informa;on  flow,  debate   and  discussion   Support  for  consulta;on  and  gathering  input   Support  for  transparency  and  authen;city   Support  for  decision  making  by  the  public    
Online  behaviour   •  Content  creators     •  Conversa;onalists   •  Cri;cs   •  Collectors   •  Joiners   •  Spectators/lurkers   •  Inac;ve  
Social  media  is  changing  the   way  people  connect,  but  it  is   also  changing  the  way  we  do   business  
Social  media  is  changing  the   way  we  reach  people  
Social  media  is  changing  the   way  people  feedback  their   experiences  
 …..and  ul;mately  therefore   improve  services  for  others  
Social  media  is  changing  the   way  people  par;cipate  and   organise  themselves  
Social  media  is  changing  the   way  we  consult  
Social  media  is  changing  the   way  we  share  informa;on  
Social  media  is  changing  the   way  we  learn  
Thank  you  for  your  ;me   Dr  George  Julian   Research  in  Prac;ce  for  Adults  www.ripfa.org.uk     Email:  george@ripfa.org.uk     Also  found  twee;ng:  @georgejulian   Blogging:  www.georgeblogs.wordpress.com    

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Social media as a tool for citizen and community engagement #NCSAC 2012 Workshop

  • 1.
  • 2. DISCLAIMER:   >  This  session  will  be  interac;ve   >  Please  do  use  social  media  throughout  (if  you   wish)   >  There  is  no  such  thing  as  a  stupid  ques;on   >  Please  interrupt  and  ask  ques;ons,  or  offer   your  views  and  opinions,  at  any  ;me   >  If  you’re  twee;ng  please  use  #NCASC    
  • 3.
  • 4.
  • 5. What  is  social  media?  
  • 6. What  is  social  media?    
  • 8. What  is  ci;zen  and  community   engagement?  
  • 9.
  • 10.
  • 11. What  role  can/does  social  media   play  in  ci;zen  and  community   engagement?  
  • 12. Social  media  as…   Support  for  dissemina;on  or  provision  of   informa;on     Support  for  two-­‐way  informa;on  flow,  debate   and  discussion   Support  for  consulta;on  and  gathering  input   Support  for  transparency  and  authen;city   Support  for  decision  making  by  the  public    
  • 13. Online  behaviour   •  Content  creators     •  Conversa;onalists   •  Cri;cs   •  Collectors   •  Joiners   •  Spectators/lurkers   •  Inac;ve  
  • 14. Social  media  is  changing  the   way  people  connect,  but  it  is   also  changing  the  way  we  do   business  
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. Social  media  is  changing  the   way  we  reach  people  
  • 24.
  • 25.
  • 26.
  • 27. Social  media  is  changing  the   way  people  feedback  their   experiences  
  • 28.
  • 29.  …..and  ul;mately  therefore   improve  services  for  others  
  • 30.
  • 31. Social  media  is  changing  the   way  people  par;cipate  and   organise  themselves  
  • 32.
  • 33.
  • 34.
  • 35. Social  media  is  changing  the   way  we  consult  
  • 36.
  • 37.
  • 38. Social  media  is  changing  the   way  we  share  informa;on  
  • 39.
  • 40.
  • 41. Social  media  is  changing  the   way  we  learn  
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49. Thank  you  for  your  ;me   Dr  George  Julian   Research  in  Prac;ce  for  Adults  www.ripfa.org.uk     Email:  george@ripfa.org.uk     Also  found  twee;ng:  @georgejulian   Blogging:  www.georgeblogs.wordpress.com