The current state of AI and machine learning
Best practices for leveraging Chatbots for an improved
3. Presented by
Short for chat robot, a computer program
that simulates human conversation, or
chat, through artificial intelligence.
A Chatbot is a service, powered by rules
and sometimes artificial intelligence, that
you interact with via a chat interface
• Machine Learning
• Artificial Intelligence
• Natural Language Processing
What is a Chatbot?
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Where do Chatbots live?
Chatbots exist in many of the places where you
communicate, primarily messaging apps, which lend
themselves to a conversational interface.
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Why Chatbots now?
Artificial intelligence software is improving dramatically,
thanks to heightened interest from key Silicon Valley powers
like Facebook and Google.
That AI enables computers to process language — and
actually converse with humans — in ways they never could
It came about from unprecedented advancements in
software and hardware capabilities.
8. Presented by
According to Gartner, artificial
intelligence will amount for 85% of
customer relationships by 2020
What are Chatbots good at now?
11. Presented by
Define your bot‘s purpose and focus
on it‘s Domain Knowledge
Your bot is a subject matter expert
Make this purpose clear to the job
Reinforce these principles in the
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Use Chatbots to maximize
funcational real estate
Idenitity when someone is getting
frustrated and connect them to a
Begin to look for signs of a
(However you define it)
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Bots become smarter the more they
are used and so do you...
Understand what candidates are
Understand how they prioritize this
Understand how it helps them
Understand how it contributes to
15. Presented by
We like to employ people and Chatbots
are really good at taking people‘s jobs
Chatbots can potentially take away
critical points of interaction between
recruiters and candidates
Chatbots can come off as robotic,
irritating or insensitive.
16% to 20% of Google queries that get
asked every day have never been asked
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Am I improving the user experience?
Am I eliminating essential human
i.e. Do the questions lead to meaningful
relationship building between job
seeker and recruiter?