Artificial Intelligence Improving the Candidate Experience
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Curious where and how Artificial Intelligence (AI) plays in the Candidate Experience? Look no further than chat bots and automated recruitment marketing.
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Artificial Intelligence Improving the Candidate Experience
- 1. Leveraging Artificial Intelligence to Improve the Candidate Experience Dave Tuttle Chief Product Officer AppVault
- 2. Agenda: The current state of AI and machine learning Best practices for leveraging Chatbots for an improved candidate experience
- 3. Presented by Short for chat robot, a computer program that simulates human conversation, or chat, through artificial intelligence. A Chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface • Machine Learning • Artificial Intelligence • Natural Language Processing What is a Chatbot?
- 4. Presented by Where do Chatbots live? Chatbots exist in many of the places where you communicate, primarily messaging apps, which lend themselves to a conversational interface.
- 5. Presented by
- 7. Presented by Why Chatbots now? Artificial intelligence software is improving dramatically, thanks to heightened interest from key Silicon Valley powers like Facebook and Google. That AI enables computers to process language — and actually converse with humans — in ways they never could before. It came about from unprecedented advancements in software and hardware capabilities.
- 8. Presented by Customer service Retrieving information Processing requests According to Gartner, artificial intelligence will amount for 85% of customer relationships by 2020 What are Chatbots good at now?
- 10. 24/7 engagement Improved engagement analytics Consistency of information Presented by Where do Chatbots fit?
- 11. Presented by Define your bot‘s purpose and focus on it‘s Domain Knowledge Your bot is a subject matter expert Make this purpose clear to the job seeker Reinforce these principles in the Chatbot navigation Best Practices
- 12. Presented by Use Chatbots to maximize funcational real estate Idenitity when someone is getting frustrated and connect them to a human Begin to look for signs of a conversion (However you define it) Best Practices
- 13. Presented by Don‘t be afraid to grow your bot incrimentally based on user interaction.
- 14. Presented by Bots become smarter the more they are used and so do you... Understand what candidates are looking for Understand how they prioritize this information Understand how it helps them convert Understand how it contributes to candidate quality Analytics
- 15. Presented by We like to employ people and Chatbots are really good at taking people‘s jobs Chatbots can potentially take away critical points of interaction between recruiters and candidates Chatbots can come off as robotic, irritating or insensitive. 16% to 20% of Google queries that get asked every day have never been asked before. Potential Issues
- 16. Presented by Am I improving the user experience? Am I eliminating essential human contact? i.e. Do the questions lead to meaningful relationship building between job seeker and recruiter? Ask Yourself…
- 18. Leveraging Artificial Intelligence to Improve the Candidate Experience Dave Tuttle Chief Product Officer AppVault