The transportation and logistics (T&L) industry is on a growth trajectory. However, to sustain the momentum, T&L companies will have to mitigate issues ranging from increasing logistics and supply chain management complexity to driving constant innovation across the value chain and improving asset and talent utilization. Genpact helps the transportation and logistics industry integrate and optimize their supply chain transactions to drive superior business outcomes.

1. T r a n s p o r tat i o n a n d l o g i s t i c s
Optimizing operations to deliver
superior business outcome
The transportation and logistics (T&L) industry is on a growth trajectory. However,
to sustain the momentum, T&L companies will have to mitigate issues ranging from
increasing logistics and supply chain management complexity to driving constant
innovation across the value chain and improving asset and talent utilization. Genpact
helps the transportation and logistics industry integrate and optimize their supply
chain transactions to drive superior business outcomes. Genpact’s shared services
model enables clients to leverage Genpact’s best-in-class talent globally, mitigating
resource shortages while delivering cost-effective business results from anywhere in
the world. This model helps the T&L industry anticipate and serve evolving customer
needs while adapting to the dynamic operating environment and outperforming peers.
Challenges for 3PLs – Growth and
enhanced customer value
Shippers value their relationship with T&L service providers
price pressures while meeting customer expectations
as strategic. Shippers derive competitive advantage through
becomes more challenging
savings in logistics costs, shorter order cycles, and value-added
• Asset and talent use – Low tonnage, backlogs, year-over-
services as well as enhanced service levels. However, the
year logistics cost deflation demand from shippers, and a
following are the key challenges most T&L service providers face
shrinking pool of supply chain and logistics professionals are
in serving customers:
constant challenges for the industry
• Increasing competition – T&L service providers need to
provide differentiated solutions and services in light of
increasing competition to grow the business profitably
• Meeting customer expectations – Shippers demand
• Global supply chain visibility and efficiencies – As
globalization gains momentum and partners operate from
geographically disparate locations, T&L service providers are
under constant pressure to provide improved logistics and
constant innovation in solutions and services from partners.
supply chain management, reduce supplier risk, and provide
With margins already stressed, maintaining profits under
high visibility and reliability across the value chain

2. • Big Data – Data volume, variety, frequency, and breadth are
of industry and domain experts deliver quantifiable business
constantly increasing. Since T&L service providers manage
gains to their T&L customers. By converging logistics business
and monitor the supply chain, partners are demanding that
process optimization (BPO) services, applying analytics derived
T&L service providers implement systems and processes to
from deep industry knowledge, and reengineering conventional
convert the deluge of data into business value
business processes, Genpact standardizes and optimizes
business operations to meet the changing T&L operating
In this challenging environment, 3PLs have to develop the
intelligence and ability to anticipate evolving customer
needs, adapt to change, while addressing opportunities and
uncertainty to drive better business outcomes to outperform
competitors.
landscape.
Genpact’s shared services model enables clients to leverage
best-in-class resources globally, thus mitigating resource
shortages while delivering cost-effective business results from
anywhere in the world. This model decouples transactional
The Genpact advantage –
Enhancing the shipper and
T&L relationship
and informational flows from the physical movements in a
company’s logistics supply chain.
Genpact has extensive expertise in different network design
tools, including JDA TMoD, JDA SCS, JDA TMS, and LLamaSoft
Global transportation and logistics companies rely on Genpact
Supply Chain Guru®. Genpact manages relationships with more
to integrate and optimize their supply chain transactions.
than 1,500 carriers across North America, Canada, Mexico, and
By applying advanced analytics to business processes and
Europe and plans and tracks more than 250,000 loads annually,
implementing end-to-end performance visibility across the
around the clock, for multiple industries.
supply chain, Genpact drives superior business outcomes for the
transportation and logistics industry.
With more than 15 years of experience in providing logistics
support solutions, Genpact’s “on-demand” and virtual pool
Logistics Supply Chain Support
Inbound Logistics
Supplier
Intra Company
Manufacturer
Outbound Logistics
Warehouse
Planning
• Network design &
optimization
• Sourcing analytics
Customer
Execution
• Freight lane analytics
• RFQ/RFP support
• Carrier rate set-up and
maintenance
• Order management
Genpact Logistics Supply Chain Support
• Load planning & tracking
• Freight invoice audit & pay
• Customer invoicing

3. End-to-End Service Offerings for the Transportation and Logistics industry
Fulfillment Services
Managed Services
• Carrier contract
administration
Analytics Services
Strategic Services
• Carrier sourcing analytics
• Network analysis
• Benchmarking studies
• Routing and fleet sizing
• Carrier and freight lane
analytics
• Dedicated fleet scoping
• Load planning
• Shipment tracking and
tracing
• Billing
• Freight payment and
billing analytics
• Site selection strategy
support
• Business marketing
intelligence
Fleet Management Services
• Customer service
• Fleet optimization analysis
• Fuel sourcing analytics
• Warranty claims support
• Maintenance cost analysis
• Residual value forecasting
• License, title, taxes, and
permits
• Reliability and warranty
analysis
• Trade package analysis
• Bulk fuel settlement
• Used vehicle pricing
model
• Fuel card administration
• Demand forecasting
• Used vehicle dashboard
• Multi-echelon inventory
management
Warehouse
Operations
Finance and Accounting
(F&A) Services
• Performance visibility
• Invoicing – Carrier/ 3PL
• G&A spend analysis
• Accounts payable/
receivable
• Sales/ commercial analysis
• General accounting
• Closing and reporting
• Financial statement
analysis
• Maintenance and
operational reporting
• Forecasting and
budgeting
• Base cost and headcount
analysis
• Treasury and tax
• Collections
• Slotting analysis
• Productivity improvement
analysis (labor and
material handling
equipment)
• Layout design and
planning

4. Smart Decision Services
Reengineering
Risk Management and
Controllership Solutions
• Strategy design and roadmap
• SOX/ Internal audit
• Process improvement before ERP/
IT implementation
• Foreign Corrupt Practices Act (FCPA) compliance
• SOPs and control assessments
• Enterprise transformation services
• Continuous Transaction Monitoring (CTM)
• Process diagnostics and improvement
• Revenue assurance
• PMO setup
• Organization Lean deployment
• IT governance/ Information Security/
application reviews
• Lean/ Six Sigma training and project mentoring
• Accounting and audit support
Business impact
• For Penske, Genpact established a Global Shared Services
platform in India and Mexico based on a Virtual Captive
model. This model supports 700+ employees working on
39 logistics processes in 700+ client locations across North
America. In addition to delivering cost and transaction
productivity, Genpact has delivered US$80 million in savings
for Penske across Order-to-Cash, Record-to Report, and
Logistics Supply Chain areas
• Genpact partnered with a leading global package and
logistics provider to streamline and consolidate its global
F&A and Order-to-Cash processes. Processes running across
11 APAC countries were consolidated into a single location
in China, and 20 disparate locations in the Americas were
consolidated in one location in Guatemala, resulting in a
25% improvement in productivity. Additionally, follow-up call
requests dropped by as much as 50%, and billing accuracy
improved to 99.02%, driving a 13% reduction in DSO and an
• For a major global 3PL, Genpact helped redesign and
optimize its route and network through proper mode
selection and load consolidation. Genpact’s team of Lean
and Six Sigma professionals identified improvement areas in
their carrier sourcing function by selecting the lowest-cost
carrier and driving reduction in SPOT buys. Genpact was also
instrumental in improving the company’s labor and materialhandling equipment efficiencies. The major 3PL passed on the
accrued benefit from the engagement to the end-customer,
which realized 10% to 12% in savings in transportation cost,
8% to 10% in savings from carrier sourcing, and 5% to 6%
in savings from appropriate inventory classification
87% reduction in rebilling
About Genpact
Please write to us at:
Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and
operations. We help clients become more competitive by making their enterprises more intelligent:
more adaptive, innovative, globally effective and connected. Genpact stands for Generating
Impact for hundreds of clients including over 100 of the Fortune Global 500. We offer an unbiased
combination of smarter processes, analytics and technology through our 60,000+ employees in 24
countries, with key management based in New York City. Behind Genpact’s passion for process
and operational excellence is the Lean and Six Sigma heritage of a former General Electric division
that has served GE businesses for 15+ years.
Jerry Hammon
For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook and LinkedIn.
© 2013 Copyright Genpact. All Rights Reserved.
Vice President, Business Development,
Transportation and Logistics
jerry.hammon@genpact.com
Visit us at:
http://www.genpact.com/home/
industries/transportation-andlogistics