Gartner analysts will discuss future CRM trends at the Gartner Customer Relationship Summit 2011, 14-15 March. For more information please visit europe.gartner.com/crm.
Key Issue: How will CRM technology platforms, architectures, delivery methods and applications evolve to embrace these trends? The top five technology trends to impact the "customer" and CRM are: 1. Social and Interaction. 2. E-Commerce and Mobile. BI and Analytics. Cloud and SaaS. BPM and SOA.