To obtain an entry-level position at the Airlines Operations/Airport Planning Analyst position

1. Galileu Torres 407-310-2874, torresg3@my.erau.edu
OBJECTIVE: To obtain an entry-level position at the Airlines Operations/Airport Planning
Analyst position
EDUCATION
Embry-Riddle Aeronautical University Daytona Beach, FL
Bachelor of Science, Aviation Business Administration March 2015
Masterof International Business Administration – Information Technology Specialization
Grad May 2017
CGPA: 3.33/4.0 Dean’s List, Honor Roll
Relevant Coursework:
Life Cycle Analysis Business Information Systems Ethics & Responsibility
Corporate Finance Production & Operations Management Planning and Evaluation
Managerial Accounting Safety & Operations Human Resources
PROJECT EXPERIENCE
Project Management in Aviation Operations
Airport Planning and Design Project – Utilized data from a local airport map to analyze and best
optimize the airport processes and operation sequences to better meet operational capacity and
demands.
WORK EXPERIENCE
Azul Airlines Orlando, FL
International Auditor/ Catering Specialist February 2015 – Present
 Responsible for the planning and preparation of flight inspections
 Responsible for corrective actions, its follow-ups, and the verification of compliance
 Ensure compliance with Azul, IATA, ICAO, U.S Customs, Agriculture, TSA and FAA
regulatory requirements by all involved parties
 Develop and maintain an effective system of document control
 Provide daily notification to the concerned areas being reviewed, and implement effective
solutions to ongoing problems
 Audit all third-party companies hired to service each flight, such as catering, security, and
handling
 Ensure both, on-ground and in-flight crew members are meeting company quality and
safety policies
 Responsible for the safety, quality, and timeliness of all flights departing MCO (Orlando
International Airport)
Azul Airlines Orlando, FL
PassengerService Agent November 2015 to February 2015
 Check-in and board passengers for international flights at ticket counters and gates, while
verifying documentation, assigning seats, and checking baggage
 Ensure all work areas (check-in, lobby, gate, baggage) are functional for a safe, on-time
departure
 Review vouchers for payments and match purchase orders to invoices
 Create expense and administrative reports
 Supervise and evaluate service quality and efficiency

2.  Supervise the maintenance and alteration of office areas and equipment, as well as layout,
arrangement and housekeeping of office facilities
 Participate as needed in special department projects
 Assist with onboarding new crew members including HR needs
LATAM Airlines Orlando, FL
PassengerService Agent August 2012 to March 2015
 Check-in passengers
 Verify passengers’ documentation
 Accept check-in and carry-on baggage to ensure compliance with company requirements.
 Direct passengers to boarding areas
 Re-accommodate passengers in case of missed connections/cancellations/delays. When
required, escort passengers to the designated hotel, assure that agreed services are
provided by the hotel, provide information regarding flight status, and coordinate wake-
up and pick-up
 Issue accountable documents (MCO, TKTs, etc.)
 Complete documentation required to clear aircraft upon arrival and/or departure
 Open lost baggage claims
 Conduct gate responsibilities on aircraft’s departure and/or arrival
TAM Airlines Miami, FL
PassengerService Agent August 2010 to August 2012
 Check-in passengers
 Verify passengers’ documentation
 Accept check-in and carry-on baggage to ensure compliance with company requirements.
 Direct passengers to boarding areas
 Re-accommodate passengers in case of missed connections/cancellations/delays. When
required, escort passengers to the designated hotel, assure that agreed services are
provided by the hotel, provide information regarding flight status, and coordinate wake-
up and pick-up
 Issue accountable documents (MCO, TKTs, etc.)
 Complete documentation required to clear aircraft upon arrival and/or departure
OPTIMAL translations & transportation Orlando, FL
Customer Service April 2008 to August 2010
 Receive referrals and obtain all necessary patient, medical, and demographic information
 Coordinate medical products and services while utilizing company database to maintain
all related and protected patient records
 Intake any assigned incoming activity, inclusive of data entry of referrals into patient
database (CSRD), addressing real time service issues and problem solving
 Triage all incoming requests based on date of receipt, date of service, and customer to
ensure appropriate action is taken related to service level agreements
 Secure authorization from carrier for all referred products and services by the utilization
of various communication methods while following all applicable carrier and/or state
mandated policies
 Utilize negotiation skills to assure the most cost effective products and/or services are
provided to our customers

3. Health First NY Orlando, FL
Customer Service Associate February 2005 to April 2008
 Interacts with customers to provide information in response to inquiries about products
and services
 Transfer customer calls to appropriate departments
 Identify, research, and resolve customer issues using the computer system
 Follow-up on customer inquiries not immediately resolved
 Research member billing and claims issues
 Research payment and member refund issues
 Handle and resolve customer's complaints
 Navigate through automated information systems to analyze the caller’s situation
 Serves as liaison between the customer and various departments
Walt Disney World Resorts Orlando, FL
Front Desk Cashier August 2003 to April 2005
 Assist guests during check-in and check-out, including phone interaction and face-to-face
interaction
 Assist guests with questions, directions, event schedules, and other information regarding
the Resort to help create a magical experience
 Stationed at Front Desk to check-in guests and process all transactions regarding forms of
payment (cash, credit cards, foreign currency, vouchers, etc.)
PUBLIX Grocery Store Jacksonville/Orlando, FL
Cashier / Stock Clerk Inventory July 1999 to November 2003
 Bag or wrap purchases for customer or for display
 Rotate product according to company methods and procedures
 Engage in suggestive selling methods
 Fill customer order by obtaining items from shelves, freezers, coolers, bins, tables or
containers
 Clean shelves, bins, cases, tables and coolers
Bank of Brazil Rio de Janeiro – Brazil
Internship, administrative assistant January 1996 to July 1998
 Execute administrative duties as office clerk
 Generate bank reports, reconciliation and accounts payable
SKILLS
Computer: MS Access/Excel/PowerPoint/Word/Project; SPSS, HTML, Amadeus and
GONOW Airlines Support
Languages: English, Spanish, Portuguese
Certificates: Medical Assistant – Phlebotomy City College
References:
 Mr. John Klein (Property Management) (407) 921-9966
 Rodrigo Nogueira, Operations Manager Azul (407) 749-8084
 Dr. Vicky Aspiras (Doctor and teacher Medical Assistant) (407) 222-5238

4. July, 2016
Human Resources Manager:
I am writing this letter in reference to the position offered in your company.
I am a resourceful individual and a good listener and leaner. I speak English,
Spanish and Portuguese fluently. I am strongly motivated to gain proficiency in a new
discipline. I have gained leadership skills, through team projects and work experiences.
I believe that my knowledge and experience allows me to offer my best to your
company.
I invite you to take a look at my resume. I will make myself available for an
interview and look forward to hearing from you. If you have additional questions, please
do not hesitate to contact me by phone at 407-310-2874 or e-mail torresg3@my.erau.edu
or gabriel4827@aol.com.
Thank you for your time and consideration.
Sincerely,
Galileu Torres