SlideShare uma empresa Scribd logo
1 de 25
Sales conversion via
third-party paid content
Going beyond brand awareness to drive preference and sales.
Photo courtesy of The Styleograph
What we do
Silkworm Social
An influencer talent agency.
PROMOTION
We capture share of
voice that drives not only
brand awareness but also
preference, which
ultimately yields sales.
CUSTOM CONTENT
We identify and activate
influential content-
creators to endorse and
recommend your brand
& product.
DISTRIBUTION
Earning influencer
endorsement improves
discoverability, sharing
and propensity to
purchase.
We connect brands with the third-party content-creators who
shape consumer purchasing decisions, in order to drive
awareness, endorsement, engagement and sales.
©2015 Silkworm Social, LLC
.02
How we do it
Sponsored third-party content
OWNED MEDIA
websites, customer service,
sales, packaging
EARNED MEDIA
word-of-mouth, PR
PAID MEDIA
advertising
SHARED MEDIA
Twitter,
YouTube, Facebook, etc.
SPONSORED
CONTENT
We drive awareness, preference and sales for you via paid content.
©2015 Silkworm Social, LLC
Content that can be repurposed within all these channels.
.02
Business benefits
©2015 Silkworm Social, LLC
Influencer Marketing can supercharge your brand
1. Fact: Third-party endorsement improves sales. Brands recoup $6.85
on average for every dollar spent on influencer marketing¹
2. It boosts your SEO to reach new audiences with your brand and
product story
3. It will allow you to exploit inherently viral nature of social platforms
4. It deepens customer relationships at scale. It reaches engaged
customers.
5. It allows you to expand your content catalogue by repurposing
audience-validated assets at will and across channels
Source: GroupHigh LLC
.02
How we measure success
.02
We’re professional marketers, too.
©2015 Silkworm Social, LLC
Direct
Quantity of content assets produced
• Long-form content
• Message pull-through
• Keyword association
Engagement with content
• Views, likes, shares
• Comments
Driving demand
• Clicks to sales channels
• Rewards program registrations
• CRM database registrations
Indirect
• Third-party endorsement
• Sentiment / stated intent to purchase
• Share of voice
• Repurposing of content
LEADING SHOE RETAILER
ACTION
RESULTS
• Hand-selected 50 influential
bloggers to create custom
content sharing their shoe
style over 21 consecutive
days
• Influencers activated
audiences through product
giveaways of their own
design and execution
• 6.2M+ total impressions
• 20% conversion ratio
• 23% boost to SEO ranking
• 62K contest entries
• 420 original images
repurposed by client
Leading US shoe retailer sought to engender high-
quality discussion of topics related to their brand and
holiday product offerings, drive brand awareness, and
boost sales during the vital holiday shopping season.
CHALLENGE
Case study
©2015 Silkworm Social, LLC
• 28.1M+ brand impressions
• >7100 direct click-thrus to
online sales channels
• 80% first-page search
results placement
• 544 content assets bearing
third-party endorsement
• 330 original photos posted
Dell, Inc. and Intel Corp. sought to disproportionately
affect sales of their XPS 13 PC during CES amongst
early-adopters and mobile trendsetters during a
critical sales period.
CHALLENGE
DELL + INTEL | XPS 13
Case study
ACTIO
N
RESULTS
• 50 influential bloggers &
YouTube personalities were
hand-picked to create
unique and compelling
customized content
• Influencers activated their
audience to demonstrate
purchase intent
©2015 Silkworm Social, LLC
Contact us
nick@silkwormsocial.com
©2015 Silkworm Social, LLC
Let’s discuss!
THANK YOU GRAZIE 谢谢 GRACIAS ‫תודה‬ MERCI
DANKE OBRIGADO СПАСИБО DANK TAKK ありがと
Influencer Marketing
Overview
Geoff Nelson
geoff@ivyworldwide.com
Influencer Marketing - It identifies the individuals that have
influence over potential buyers, and orients marketing activities
around these influencers.
Our objective – Give influencers compelling and ongoing
reasons to talk about your brand, products and services.
A definition
Influencer marketing:
Where does it fit within marketing?
• Influencer Marketing is not Public Relations
• PR = broadcasting a message (press releases, media pitch)
• Influencer marketing = online community relationships
• Influencer Marketing is not Social Media
• Social media = brands connecting with customers, buyers
• Influencer marketing = brands connecting with influencers
• Influencer Marketing is not Content Marketing
• Content marketing = you create branded content
• Influencer marketing = influencers create earned content
What influencer marketing is not
Results of Behavior Shift
Empowered buyers rely less on brands for product information
Trend A:
Buyers have been shown to
trust third parties (friends,
peers, industry experts) more
than brands.
Impact:
Paid and owned media have
less influence the further
buyers progress in their
decision journey.
Trend B:
Buyers are conducting their
own product research and
waiting until nearly 70%
through their decision journey
before contacting a
salesperson.
Impact:
Brand sales channels have less
interaction with buyers to make
the sale.
©2016 Silkworm Social, Inc. 17Source: McKinsey & Co
• Three primary ways influencers can be leveraged:
• Communications (deliver messages to their audience)
• Promotions (deliver offers to their audience)
• Insights (solicit feedback from their audience)
• Why it Works:
• Trust – influencers don’t work for your brand
• Reach – access to incremental audiences
• Leverage – influencers create content for you
• Cost – you’re not renting eyeballs (e.g. paid media)
• Effectiveness – earned content is indexed by search engines and is
visible for years, while paid media ceases to be visible when the ad buy
expires
Influencer tactics
• Remember: Trust is a process – not an event
• Understand what is important to them:
• Follow target influencers
• Read target influencers
• What they want - Add value to their brand
• Provide expert content and access to your resources
• Give them experiences with your product, brand and customers
• Sponsor events
• Contribute to conversation threads (educate their audience)
• Offer exclusive audience benefits
• Offer unique insight about your company for their audience
How to woo them
• Business advocates - influencers that are extremely familiar with your
services and perspective will share this knowledge with their readers
• Increased Agility – Fast-twitch marketing - your competitors to become
reactive to your messaging and perspective
• Competitive advantage - Insights into trends and competitive offerings
• Earned Credibility – people don’t trust brands. But they trust brands
recommended by others.
• Valuable Long-term Relationships – This is the most important.
Influencers have vast networks. Your brand will benefit by investing in this
relationship.
Indirect Benefits
• Informed Leads – Potential customers that are on a mission rather than
on a shopping trip
• SEO for Life – BLOG=Better Listings On Google. And Google never forgets.
• Compelling Content – Bloggers are storytellers. That’s how they’ve built
their audience.
• Targeted Awareness – Direct connection to readers that are looking for
what you offer
• Door-opener content for your sales force – And proof points to help close
deals
Direct Benefits
Implications for marketers
Online influencers’ sway now outweighs that of marketers
1. Buyers may not contact
salespeople until they are 70%
through their decision journey
(CDJ)
2. Buyers search online to read
what trusted experts and your
customers say about your
products
3. You must now think like a
publisher, engaging online
influencers to generate
content that influences
buyers in the initial 70% of the
buying cycle
©2016 Silkworm Social, Inc. 22
Source: McKinsey & Co
The Problem
Brands are spending in the wrong places
©2016 Silkworm Social, Inc. 23
Source: McKinsey & Co
The Solution
Reallocate funding across all media types for lead generation
©2016 Silkworm Social, Inc. 24
Source: McKinsey & Co
THANK YOU GRAZIE 谢谢 GRACIAS ‫תודה‬ MERCI
DANKE OBRIGADO СПАСИБО DANK TAKK ありがと

Mais conteúdo relacionado

Mais procurados

A Strategic Roadmap to Content Marketing Success
A Strategic Roadmap to Content Marketing SuccessA Strategic Roadmap to Content Marketing Success
A Strategic Roadmap to Content Marketing Success
Chicago AMA
 

Mais procurados (20)

Lifecycle Marketing in a First-Party World: Enhancing Customer Personalizati...
 Lifecycle Marketing in a First-Party World: Enhancing Customer Personalizati... Lifecycle Marketing in a First-Party World: Enhancing Customer Personalizati...
Lifecycle Marketing in a First-Party World: Enhancing Customer Personalizati...
 
Digital Marketing
Digital MarketingDigital Marketing
Digital Marketing
 
A Strategic Roadmap to Content Marketing Success
A Strategic Roadmap to Content Marketing SuccessA Strategic Roadmap to Content Marketing Success
A Strategic Roadmap to Content Marketing Success
 
Demystifying Amazon’s Search Engine Ranking Algorithm
Demystifying Amazon’s Search Engine Ranking AlgorithmDemystifying Amazon’s Search Engine Ranking Algorithm
Demystifying Amazon’s Search Engine Ranking Algorithm
 
Instagram for interiors
Instagram for interiorsInstagram for interiors
Instagram for interiors
 
Product Marketing Fundamentals - Course Overview
Product Marketing Fundamentals - Course Overview Product Marketing Fundamentals - Course Overview
Product Marketing Fundamentals - Course Overview
 
Build Brand and Drive Revenue Using Digital Marketing
Build Brand and Drive Revenue Using Digital MarketingBuild Brand and Drive Revenue Using Digital Marketing
Build Brand and Drive Revenue Using Digital Marketing
 
Leverage pr using social media
Leverage pr using social mediaLeverage pr using social media
Leverage pr using social media
 
Digital Marketing
 Digital Marketing  Digital Marketing
Digital Marketing
 
Paid Social Media Advertising in 2019
Paid Social Media Advertising in 2019Paid Social Media Advertising in 2019
Paid Social Media Advertising in 2019
 
8 Essentials of B2B Marketing
8 Essentials of B2B Marketing8 Essentials of B2B Marketing
8 Essentials of B2B Marketing
 
The digital age of marketing
The digital age of marketingThe digital age of marketing
The digital age of marketing
 
Why Social Media Marketing
Why Social Media MarketingWhy Social Media Marketing
Why Social Media Marketing
 
Digital Marketing course for beginners 2016 - part 1/4
Digital Marketing course for beginners 2016 - part 1/4Digital Marketing course for beginners 2016 - part 1/4
Digital Marketing course for beginners 2016 - part 1/4
 
Digital Marketing Workshop
Digital Marketing WorkshopDigital Marketing Workshop
Digital Marketing Workshop
 
Digital marketing Basics by Prof. Vijay Tandon, Director, PGDM, Universal Bus...
Digital marketing Basics by Prof. Vijay Tandon, Director, PGDM, Universal Bus...Digital marketing Basics by Prof. Vijay Tandon, Director, PGDM, Universal Bus...
Digital marketing Basics by Prof. Vijay Tandon, Director, PGDM, Universal Bus...
 
Digital Marketing Overview
Digital Marketing Overview Digital Marketing Overview
Digital Marketing Overview
 
The social media strategy
The social media strategyThe social media strategy
The social media strategy
 
Conversion Optimization
Conversion OptimizationConversion Optimization
Conversion Optimization
 
The What, How and Why in B2B Social Influencer Marketing
The What, How and Why in B2B Social Influencer MarketingThe What, How and Why in B2B Social Influencer Marketing
The What, How and Why in B2B Social Influencer Marketing
 

Destaque

Destaque (11)

Under theinfluenceofsocialmedia final
Under theinfluenceofsocialmedia finalUnder theinfluenceofsocialmedia final
Under theinfluenceofsocialmedia final
 
Social influencers influencemarketing-fonq
Social influencers influencemarketing-fonqSocial influencers influencemarketing-fonq
Social influencers influencemarketing-fonq
 
Influencers, key success factor in modern B2B Marketing
Influencers, key success factor in modern B2B MarketingInfluencers, key success factor in modern B2B Marketing
Influencers, key success factor in modern B2B Marketing
 
2016 Social Media Trends
2016 Social Media Trends2016 Social Media Trends
2016 Social Media Trends
 
eMarketer Webinar: Seven Ecommerce Trends You Need to Understand Now
eMarketer Webinar: Seven Ecommerce Trends You Need to Understand Now eMarketer Webinar: Seven Ecommerce Trends You Need to Understand Now
eMarketer Webinar: Seven Ecommerce Trends You Need to Understand Now
 
3 Soon-to-Be-Everywhere Social Media Trends for 2016
3 Soon-to-Be-Everywhere Social Media Trends for 20163 Soon-to-Be-Everywhere Social Media Trends for 2016
3 Soon-to-Be-Everywhere Social Media Trends for 2016
 
Top 10 Marketing Trends in 2016
Top 10 Marketing Trends in 2016 Top 10 Marketing Trends in 2016
Top 10 Marketing Trends in 2016
 
40 Top PR Pros Share Their Secrets For Effective Influencer Marketing
40 Top PR Pros Share Their Secrets For Effective Influencer Marketing40 Top PR Pros Share Their Secrets For Effective Influencer Marketing
40 Top PR Pros Share Their Secrets For Effective Influencer Marketing
 
How To Make Influencer Marketing Your Top Performing Channel in 2016
How To Make Influencer Marketing Your Top Performing Channel in 2016How To Make Influencer Marketing Your Top Performing Channel in 2016
How To Make Influencer Marketing Your Top Performing Channel in 2016
 
25 Disruptive Technology Trends 2015 - 2016
25 Disruptive Technology Trends 2015 - 201625 Disruptive Technology Trends 2015 - 2016
25 Disruptive Technology Trends 2015 - 2016
 
Digital in 2016
Digital in 2016Digital in 2016
Digital in 2016
 

Semelhante a Silkworm Overview 2016

40,000' view of influencer marketing
40,000' view of influencer marketing40,000' view of influencer marketing
40,000' view of influencer marketing
GWNelson
 
WSQ Promote Products and Services on Social Media - robin
WSQ Promote Products and Services on Social Media - robinWSQ Promote Products and Services on Social Media - robin
WSQ Promote Products and Services on Social Media - robin
Robin Stienberg
 
2016 - Ivy Worldwide Overview and Capabilies
2016 - Ivy Worldwide Overview and Capabilies2016 - Ivy Worldwide Overview and Capabilies
2016 - Ivy Worldwide Overview and Capabilies
GWNelson
 
Role of Social Media
Role of Social MediaRole of Social Media
Role of Social Media
Vivek Roy
 
Action Items from Digital Marketing Research featuring Walmart
Action Items from Digital Marketing Research featuring WalmartAction Items from Digital Marketing Research featuring Walmart
Action Items from Digital Marketing Research featuring Walmart
Mediative
 

Semelhante a Silkworm Overview 2016 (20)

40,000' view of influencer marketing
40,000' view of influencer marketing40,000' view of influencer marketing
40,000' view of influencer marketing
 
40,000' view of influencer marketing
40,000' view of influencer marketing40,000' view of influencer marketing
40,000' view of influencer marketing
 
Wsq promote products and services on social media robin
Wsq promote products and services on social media   robinWsq promote products and services on social media   robin
Wsq promote products and services on social media robin
 
WSQ Promote Products and Services on Social Media - robin
WSQ Promote Products and Services on Social Media - robinWSQ Promote Products and Services on Social Media - robin
WSQ Promote Products and Services on Social Media - robin
 
2016 - Ivy Worldwide Overview and Capabilies
2016 - Ivy Worldwide Overview and Capabilies2016 - Ivy Worldwide Overview and Capabilies
2016 - Ivy Worldwide Overview and Capabilies
 
Tubular DealMaker - Analytics for Sponsored Video Content
Tubular DealMaker -  Analytics for Sponsored Video ContentTubular DealMaker -  Analytics for Sponsored Video Content
Tubular DealMaker - Analytics for Sponsored Video Content
 
Digital Summit - Humanize Your Brand with Influencer Marketing from the Insid...
Digital Summit - Humanize Your Brand with Influencer Marketing from the Insid...Digital Summit - Humanize Your Brand with Influencer Marketing from the Insid...
Digital Summit - Humanize Your Brand with Influencer Marketing from the Insid...
 
How to use social media to build brand awareness and generate leads
How to use social media to build brand awareness and generate leadsHow to use social media to build brand awareness and generate leads
How to use social media to build brand awareness and generate leads
 
Social media pdf
Social media pdfSocial media pdf
Social media pdf
 
How to Acquire & Amplify Influencer Content
How to Acquire & Amplify Influencer ContentHow to Acquire & Amplify Influencer Content
How to Acquire & Amplify Influencer Content
 
Social Selling: The Key to Business Success
Social Selling: The Key to Business SuccessSocial Selling: The Key to Business Success
Social Selling: The Key to Business Success
 
Top 10 Benefits Of Implementing Social Media Marketing For Business
Top 10 Benefits Of Implementing Social Media Marketing For BusinessTop 10 Benefits Of Implementing Social Media Marketing For Business
Top 10 Benefits Of Implementing Social Media Marketing For Business
 
Mirum India Influencer Marketing Creds
Mirum India Influencer Marketing CredsMirum India Influencer Marketing Creds
Mirum India Influencer Marketing Creds
 
Five ways to crack content marketing ROI
Five ways to crack content marketing ROIFive ways to crack content marketing ROI
Five ways to crack content marketing ROI
 
B2B PPT.pptx useful for the people who are keen interest on the b2b
B2B PPT.pptx useful for the people who are keen interest on the b2bB2B PPT.pptx useful for the people who are keen interest on the b2b
B2B PPT.pptx useful for the people who are keen interest on the b2b
 
Role of social media
Role of social mediaRole of social media
Role of social media
 
Role of Social Media
Role of Social MediaRole of Social Media
Role of Social Media
 
"Connecting With Contractors To Grow Your Business" by Shelley Middlebrook | ...
"Connecting With Contractors To Grow Your Business" by Shelley Middlebrook | ..."Connecting With Contractors To Grow Your Business" by Shelley Middlebrook | ...
"Connecting With Contractors To Grow Your Business" by Shelley Middlebrook | ...
 
Intro To Social Media Marketing 2023.pdf
Intro To Social Media Marketing 2023.pdfIntro To Social Media Marketing 2023.pdf
Intro To Social Media Marketing 2023.pdf
 
Action Items from Digital Marketing Research featuring Walmart
Action Items from Digital Marketing Research featuring WalmartAction Items from Digital Marketing Research featuring Walmart
Action Items from Digital Marketing Research featuring Walmart
 

Silkworm Overview 2016

  • 1. Sales conversion via third-party paid content Going beyond brand awareness to drive preference and sales. Photo courtesy of The Styleograph
  • 3. Silkworm Social An influencer talent agency. PROMOTION We capture share of voice that drives not only brand awareness but also preference, which ultimately yields sales. CUSTOM CONTENT We identify and activate influential content- creators to endorse and recommend your brand & product. DISTRIBUTION Earning influencer endorsement improves discoverability, sharing and propensity to purchase. We connect brands with the third-party content-creators who shape consumer purchasing decisions, in order to drive awareness, endorsement, engagement and sales. ©2015 Silkworm Social, LLC .02
  • 5. Sponsored third-party content OWNED MEDIA websites, customer service, sales, packaging EARNED MEDIA word-of-mouth, PR PAID MEDIA advertising SHARED MEDIA Twitter, YouTube, Facebook, etc. SPONSORED CONTENT We drive awareness, preference and sales for you via paid content. ©2015 Silkworm Social, LLC Content that can be repurposed within all these channels. .02
  • 6. Business benefits ©2015 Silkworm Social, LLC Influencer Marketing can supercharge your brand 1. Fact: Third-party endorsement improves sales. Brands recoup $6.85 on average for every dollar spent on influencer marketing¹ 2. It boosts your SEO to reach new audiences with your brand and product story 3. It will allow you to exploit inherently viral nature of social platforms 4. It deepens customer relationships at scale. It reaches engaged customers. 5. It allows you to expand your content catalogue by repurposing audience-validated assets at will and across channels Source: GroupHigh LLC .02
  • 7. How we measure success .02 We’re professional marketers, too. ©2015 Silkworm Social, LLC Direct Quantity of content assets produced • Long-form content • Message pull-through • Keyword association Engagement with content • Views, likes, shares • Comments Driving demand • Clicks to sales channels • Rewards program registrations • CRM database registrations Indirect • Third-party endorsement • Sentiment / stated intent to purchase • Share of voice • Repurposing of content
  • 8.
  • 9. LEADING SHOE RETAILER ACTION RESULTS • Hand-selected 50 influential bloggers to create custom content sharing their shoe style over 21 consecutive days • Influencers activated audiences through product giveaways of their own design and execution • 6.2M+ total impressions • 20% conversion ratio • 23% boost to SEO ranking • 62K contest entries • 420 original images repurposed by client Leading US shoe retailer sought to engender high- quality discussion of topics related to their brand and holiday product offerings, drive brand awareness, and boost sales during the vital holiday shopping season. CHALLENGE Case study ©2015 Silkworm Social, LLC
  • 10. • 28.1M+ brand impressions • >7100 direct click-thrus to online sales channels • 80% first-page search results placement • 544 content assets bearing third-party endorsement • 330 original photos posted Dell, Inc. and Intel Corp. sought to disproportionately affect sales of their XPS 13 PC during CES amongst early-adopters and mobile trendsetters during a critical sales period. CHALLENGE DELL + INTEL | XPS 13 Case study ACTIO N RESULTS • 50 influential bloggers & YouTube personalities were hand-picked to create unique and compelling customized content • Influencers activated their audience to demonstrate purchase intent ©2015 Silkworm Social, LLC
  • 12. THANK YOU GRAZIE 谢谢 GRACIAS ‫תודה‬ MERCI DANKE OBRIGADO СПАСИБО DANK TAKK ありがと
  • 14. Influencer Marketing - It identifies the individuals that have influence over potential buyers, and orients marketing activities around these influencers. Our objective – Give influencers compelling and ongoing reasons to talk about your brand, products and services. A definition
  • 15. Influencer marketing: Where does it fit within marketing?
  • 16. • Influencer Marketing is not Public Relations • PR = broadcasting a message (press releases, media pitch) • Influencer marketing = online community relationships • Influencer Marketing is not Social Media • Social media = brands connecting with customers, buyers • Influencer marketing = brands connecting with influencers • Influencer Marketing is not Content Marketing • Content marketing = you create branded content • Influencer marketing = influencers create earned content What influencer marketing is not
  • 17. Results of Behavior Shift Empowered buyers rely less on brands for product information Trend A: Buyers have been shown to trust third parties (friends, peers, industry experts) more than brands. Impact: Paid and owned media have less influence the further buyers progress in their decision journey. Trend B: Buyers are conducting their own product research and waiting until nearly 70% through their decision journey before contacting a salesperson. Impact: Brand sales channels have less interaction with buyers to make the sale. ©2016 Silkworm Social, Inc. 17Source: McKinsey & Co
  • 18. • Three primary ways influencers can be leveraged: • Communications (deliver messages to their audience) • Promotions (deliver offers to their audience) • Insights (solicit feedback from their audience) • Why it Works: • Trust – influencers don’t work for your brand • Reach – access to incremental audiences • Leverage – influencers create content for you • Cost – you’re not renting eyeballs (e.g. paid media) • Effectiveness – earned content is indexed by search engines and is visible for years, while paid media ceases to be visible when the ad buy expires Influencer tactics
  • 19. • Remember: Trust is a process – not an event • Understand what is important to them: • Follow target influencers • Read target influencers • What they want - Add value to their brand • Provide expert content and access to your resources • Give them experiences with your product, brand and customers • Sponsor events • Contribute to conversation threads (educate their audience) • Offer exclusive audience benefits • Offer unique insight about your company for their audience How to woo them
  • 20. • Business advocates - influencers that are extremely familiar with your services and perspective will share this knowledge with their readers • Increased Agility – Fast-twitch marketing - your competitors to become reactive to your messaging and perspective • Competitive advantage - Insights into trends and competitive offerings • Earned Credibility – people don’t trust brands. But they trust brands recommended by others. • Valuable Long-term Relationships – This is the most important. Influencers have vast networks. Your brand will benefit by investing in this relationship. Indirect Benefits
  • 21. • Informed Leads – Potential customers that are on a mission rather than on a shopping trip • SEO for Life – BLOG=Better Listings On Google. And Google never forgets. • Compelling Content – Bloggers are storytellers. That’s how they’ve built their audience. • Targeted Awareness – Direct connection to readers that are looking for what you offer • Door-opener content for your sales force – And proof points to help close deals Direct Benefits
  • 22. Implications for marketers Online influencers’ sway now outweighs that of marketers 1. Buyers may not contact salespeople until they are 70% through their decision journey (CDJ) 2. Buyers search online to read what trusted experts and your customers say about your products 3. You must now think like a publisher, engaging online influencers to generate content that influences buyers in the initial 70% of the buying cycle ©2016 Silkworm Social, Inc. 22 Source: McKinsey & Co
  • 23. The Problem Brands are spending in the wrong places ©2016 Silkworm Social, Inc. 23 Source: McKinsey & Co
  • 24. The Solution Reallocate funding across all media types for lead generation ©2016 Silkworm Social, Inc. 24 Source: McKinsey & Co
  • 25. THANK YOU GRAZIE 谢谢 GRACIAS ‫תודה‬ MERCI DANKE OBRIGADO СПАСИБО DANK TAKK ありがと