This document discusses the concept of Genba, a Japanese term meaning "real place" that refers to the location where value is added. Genba specifically refers to the manufacturing floor or other location where work is performed. The key aspects of Genba are observing how work is actually done, understanding problems from the perspective of operations staff, and validating conclusions directly with employees. Following the four steps of knowing the purpose, location, observation framework, and validation allows for building trust and gaining insights to improve processes and reduce waste.

1. GENBA
Presentation by:
Syed Anas Abdali
Muhammad Saim Khan
Najeebullah
Noman Muhammad Taj

2. Genba
A Japanese word which means the “real place” used in
business improvement.
It refers to the place where value is added.

3. Genba
In quality management, Genba means,
The manufacturing floor.
The idea is that if a problem occurs, the operation team
must go there to understand the full impact of the
problem, gathering data from all sources.
Unlike focus groups and surveys, Genba visits are not
scripted or bound by what one wants to ask.

4. Genba
The place in any organization, where humans create
value.
More important, how do we make it a better place, one
where we can create more value with less waste, variation,
and overburden also known, The 3 M’s respectively, as
i. Muda (Waste)
ii. Mura (Waste of Unevenness)
iii. Muri (Waste of Overburden )

5. Before going to Genba you must
know these things:
• The observer must understand what is really going
on.
• Your direct interaction with employees is
important.
• Make sure they feel respected to get the most out
of your Genba.

6. Want to see a
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7. 4 Steps In Genba

8. 4 Steps In Genba
1. Know your purpose
• If you don’t know why you are there then there is no
point being there.
• Know before you go
• Why am I going to observe?
• What am I trying to learn?

9. 4 Steps In Genba
2. Know your Genba
• Genba is wherever the activity is performed that you are
trying to understand and improve.
• Each organization has its own unique points of activity.
• Each point is a new Genba.

10. 4 Steps In Genba
3. Observe the framework
• What and how you observe is important.
• See through the surface into the people, process,
equipment and material.
• Observe the activities, connections and flows.

11. 4 Steps In Genba
4. Validate
• Never assume that what you see is what you get.
• Avoid a false reality.
• When the observation is complete, validate your
conclusion with the one you observed.

12. Advantages
• Seeing REALITY rather than relying on what people
say about their work.
• Building trust with employees, as they see that you
see the problems they are facing.
• The opportunity to get staff feedback about what
should be done better.
• Making sure the definition of “value” is according to
customer needs.

13. Disadvantages
• If there’s no trust, employees might feel “watched”.
• Employees might not do their work as they normally
do they might be nervous and make mistakes.