Rob Cowan, VP Global Business Services - Unilever

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Global Business Intelligence

Technology Enabled GBS Transformation CIO Event June 2017 - Saïd Business School, University of Oxford

Negócios

Technology Enabled GBS
Transformation
Rob Cowan

UNILEVER INTRO
190
COUNTRIES IN
WHICH OUR
PRODUCTS
ARE SOLD
TURNOVER OF
€52.7
BILLION
AT END OF 2016
EMPLOYEES 2016
169,000

What is Global Business Services
Technology
HR
Travel
Finance
Workplace
Information
Multifunctional Global Integrated

Why do Global Business Services
• Cost Reduction • Transformation• Enable Business Strategy

Setting up GBS
• Service Catalogue
• Case Management
• Communications
• Service Performance
• Transparency
• Engagement
• Operating Framework
• Baseline
• Strategy & Engagement

Globalising & Transforming the Services
• Simplification & Automation
• Standardisation
• Maturity
• Achieving Benchmark
• Integration
• Continuous Transformation
Multifunctional Global Integrated Scope
Value
• Different levels of evolution
• Different engagement models
• Different contracts

Transforming the Business
• Process Change
• Workflow
• Automation
• New Channels
• User Centric
• Mobile
• Centralisation
• Transparency
• Automation

What’s next
• Analytics
• New Opportunities
• Intelligence
• Accessable
• Simple
• Social
• Automation
• BPO
• Txn=Commodity

Take Aways
• Automation & Transparency
• Analytics
• Decision Making
• Cost & Benefit
• Continuous Transformation
• Speed
• Focus on the Business Goal
• User Centricity
• Visible Delivery

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Rob Cowan, VP Global Business Services - Unilever

1. Technology Enabled GBS Transformation Rob Cowan

2. UNILEVER INTRO 190 COUNTRIES IN WHICH OUR PRODUCTS ARE SOLD TURNOVER OF €52.7 BILLION AT END OF 2016 EMPLOYEES 2016 169,000

3. What is Global Business Services Technology HR Travel Finance Workplace Information Multifunctional Global Integrated

4. Why do Global Business Services • Cost Reduction • Transformation• Enable Business Strategy

5. Setting up GBS • Service Catalogue • Case Management • Communications • Service Performance • Transparency • Engagement • Operating Framework • Baseline • Strategy & Engagement

6. Globalising & Transforming the Services • Simplification & Automation • Standardisation • Maturity • Achieving Benchmark • Integration • Continuous Transformation Multifunctional Global Integrated Scope Value • Different levels of evolution • Different engagement models • Different contracts

7. Transforming the Business • Process Change • Workflow • Automation • New Channels • User Centric • Mobile • Centralisation • Transparency • Automation

8. What’s next • Analytics • New Opportunities • Intelligence • Accessable • Simple • Social • Automation • BPO • Txn=Commodity

9. Take Aways • Automation & Transparency • Analytics • Decision Making • Cost & Benefit • Continuous Transformation • Speed • Focus on the Business Goal • User Centricity • Visible Delivery

Rob Cowan, VP Global Business Services - Unilever

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