Making Change Happen CIO Event June 2017 - Saïd Business School, University of Oxford

1. Making change happen
David Marock
Charles Taylor plc

2. 1
1,800
Offices
Countries
2016 Revenue
Insurance focus
Employees
1884 Established
71
28
£169m
100%
9/10 Staff recommend CT as
a great place to work
Management Services
provides end-to-end management of insurance
companies and associations
Adjusting Services
provides loss adjusting services across the aviation,
energy, marine, property, casualty and special risks
sectors
Insurance Support Services
provides a range of outsourced professional,
technology and support services
ProfessionalServices
Owns and consolidates international life
insurance businesses, which are primarily in
run-off
LifeCharles Taylor – supporting change in global
insurance markets for 130 years

3. 2
Charles Taylor – capturing the power of
InsureTech to drive change
200
Technology
specialists
7
Global delivery
centres
1,800
insurance
practitioners
Out of sector
experts
Strategic
investment
5
strategic
partnerships
Consulting &
Business
Analysis
Implementation
& Transformational
Change
Management
Support &
Maintenance
Supporting the complete implementation lifecycle
Incl.
Integration &
Development

4. Change is imperative to survive and
succeed in the business world today
3

5. 4
Exponential Change

6. 5
Barriers to entry are lowering

7. Regulation is becoming more invasive
6

8. 7
Embracing Change

9. Technology is both a key driver of change
and a core component of any change
programme
8

10. 9
The first computer

11. 10
Technology is eating the world

12. 11
For most sectors
technology is the
enabler not the
innovation

13. Technology is driving
change in insurance
12

14. 13
Hot topics in technology
Machine Learning Blockchain Drones
Internet of Things Flexible Platforms Automation

15. Technology is a core component of
any programme
14

16. Key reasons change programmes fail and
how technology can contribute to that
failure
15

17. NHS ‘Connecting
for Health’
software project
failed after £12bn
spend
16

18. 17
“Culture eats strategy for
breakfast”

19. The critical role of the CIO in successful
change programmes
18

20. Business and Technology joined up
19

21. 20
“collaborate”

22. 21
Budget
Best Practice
Business Case

23. The power of innovation and
making it happen
22

24. 23

25. Now over to you ...
24

26. 25

27. 26
ideate
create
pilot
deploy
exploit
leverage
repurpose
IT
be cool.
thought leadership.
because you have to.
build brand.
beat the competition.
create new markets.
create new products.
enter new markets.
keep up with the competition.
meet customer expectations.
don’t get left behind.
new channels.
improved customer experience (UX).
optimise TCO.
stay in business.
increase profitability.
grow.
enter new markets.
expand service offerings.

28. 27

29. 28
Child’s
Play

30. 29
Breaking free

31. 30
Look outside the box

32. 31
Be Bold.
Be Brave.

33. 32

34. 33
Making change happen
David Marock
Charles Taylor plc