Access the full event here: https://event.on24.com/wcc/r/1828218/4A38B85D06648AB3305659E6CBC56924
This session will provide a blueprint of how top brands are integrating ecommerce, POS and order management to provide seamless a shopping experience across channels. By providing scenarios of real-life shopping journeys, the session would highlight how retail brands are using cloud systems to innovate and keep up with fast-moving market dynamics.
3. May 6-8, 2019
SAVE THE DATE:
Convene, New York City
www.retailinnovationconference.com
4. #RSP18
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• $10 Starbucks gift cards - 1 winner per session
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Register for more sessions now thru September 17th!
Join Our Next Session: Converting The Top 5 E-Commerce Trends Into Revenue
webinars.retailtouchpoints.com/retail-strategy-and-planning-series/2018/
September 20th
12:00 PM Eastern
Notas do Editor
Meet Chris.
TALK TRACK:
Order management is where it all comes together across the seller’s systems ecosystem.
Store Systems
- POS
- Labor management
- Printing Networks
- Loyalty
- Loss Prevention
CRM - Marketing
- Campaign management
- Email marketing
- Trade promotion management
- Loyalty programs
CRM – Service
- Contact center
- Field service
- Self-service
- Knowledge base
- Case management
Unique Channel Experiences
- Web
- Mobile
- Social
- Facebook
- Pinerest
- Marketplaces
Merchandising
- Supply network and inventory planning and optimization
- Merchandise planning and forecasting
- Price planning and optimization
- Promotion optimization
ERP
- Warehouse management
- Quality
- Procurement
- Financials
- Tax
- Fraud management
Supply Chain
- Supplier management and strategic sourcing
- Supplier communications and community management
- Transportation management
- Outsourced fulfillment
MDM/Content
- Customer data hub
- Product information management
- Enterprise content management
Scenario 4: US Retail All Locations | Line Level Multiple Rules | Distance Based (minimize shipments – find a way)
Configuration=US Retail Closest (rule 4)
Goal: Minimize cost– either allow ship complete or allow split shipments
Customer: Amber Rose (New York)
Two items – All Retail Locations Considered (DCs & Stores)– – split shipment
Order:
Item 1: Flex Crop Yoga Pant-L (in stock at East DC only)
Item 2: Liberty Bottleworks- Aquarius-24oz (in stock at West DC)
<ADD BACK> Item 3: Prelude Tank Top-BE-L (All locations DCs & Stores have stock)
<ADD BACK> Item 4: Murmur Blue Shirt-BE-L (only in stock NY Store & LA Store)
<ADD NEW> Item 5: Viola Cap (only in NY Store & US West DC)
Execute: East Customer (New York) > auto suggestion – 3 shipments
Shipment 1 - Prelude Tank Top-BE-L & Flex Crop Yoga Pant-L-L > Shipped from US East DC
Shipment 2 - Liberty Bottleworks - Aquarius-24oz >Shipped from US West DC
Shipment 3 - Murmur Blue Shirt-BE-L & Viola Cap > Shipped from New York Store
TALK TRACK:
Ultimate Online Shopping Experience
SuiteCommerce Advanced provides businesses with fast and engaging web stores that deliver great shopping experiences optimized for any device. Plus, SuiteCommerce unifies ecommerce with your core operational business systems—inventory and order management, marketing, customer support and financials—providing a single view of your customers and business.
These are just some of the features that are in SuiteCommerce Advanced. We will cover these more in depth during the demo.
What drives the Customer experience?
Keep asking questions – directed at the prospect
* Are your customers ever frustrated with stock outs?
How do you deal with the response: “We already have a Shopify/Magento website”
It’s easy to stand up a website, but…
TALK TRACK
Compelling omnichannel experience examples
Shopping in store, she isn’t ready to decide, sales rep adds to online cart for later check out
Items in cart on line (abandoned or not), suggested to customer in store, removed from cart if purchased in store
Online benefits brought in store – product details, reviews, and personalized recommendations unified and seamlessly presented by sales associates
Purchase product both in store and to be delivered in one transaction, with promotions and pricing applied
Understand specific issues a customer had with a previous product in order to suggest a replacement, without the customer needing to explain it to the sales person (help desk or reviews)
WEB BASED Experience
Now that we’ve discussed some of the many benefits of NetSuite’s unified platform, let’s jump into a live demo so you can see it in action.