“As a CFO, you want to be focusing on revenue generation and business support, not transaction processing. With Fuji Xerox Finance and Administration Services (FAS), we can achieve this at reduced costs and increased control by outsourcing our backend finance operations to a reliable and experienced partner.” – Graham Ford CFO Fuji Xerox Malaysia

1. “As a CFO, you want to be focusing
on revenue generation and
business support, not transaction
processing. With Fuji Xerox
Finance and Administration
Services (FAS), we can achieve this
at reduced costs and increased
control by outsourcing our
backend finance operations to a
reliable and experienced partner.”
– Graham Ford
CFO
Fuji Xerox Malaysia
Background
Fuji Xerox is a joint-venture between Fujifilm
Holdings Corporation and Xerox Limited.
Whilst the corporate headquarters are
in Tokyo, the Asia Pacific operations are
hubbed out in Singapore.
Providing an end-to-end range of printing
hardware, consumables and accessories to
address heavy duty document solutions, Fuji
Xerox has helped organizations across all
industries achieve increased productivity and
efficiency at reduced costs.
The Challenge
With operations in over 12 countries across
Asia Pacific including Singapore, Malaysia,
Korea, Taiwan, Philippines, Hong Kong,
Thailand and Australia, Fuji Xerox was
expanding its business rapidly, which whilst
desirable it was creating challenges within
the company’s finance operations including
Accounts Payables, Receivables and Expense
Claims processing.
Specifically, offices in the different
operating countries were implementing
bespoke localized processes with limited
standardization, resulting in a mixture of
approval processes and under-utilization of
the regional ERP system.
The result was a lack of visibility of the
regional spending, in turn preventing the
consolidation of purchasing power. In-
country finance departments were making
payments independent of each other,
making it difficult to reconcile intercompany
balances.
Compounding these challenges, invoices
were being processed and approved
manually in hard copies, which was time-
consuming, unproductive, and difficult to
control.
In a bid to address this challenge, enhance
productivity and eliminate cost the decision
was made to outsource the backend finance
and administration processes. With more
than 20,000 invoices and 8,000 expense
claims to be processed monthly across the
region, Fuji Xerox decided to outsource its
regional finance operations through its own
services.
Fuji Xerox Asia Pacific Streamlines
Finance Operations with Finance &
Administration Services
Fuji Xerox Asia Pacific
Finance Operations
Case Study

2. © 2013 Fuji Xerox Singapore Pte Ltd. All rights reserved. Xerox and the sphere of connectivity design are trademarks or
registered trademarks of Xerox Corporation in the U.S. and/or other countries.
The Solution
Leveraging on Business Process Services
(BPS), Fuji Xerox utilized its own Finance and
Administration Services (FAS) to streamline
their finance operations.
Having implemented FAS for some of their
largest clients regionally, Fuji Xerox was
confident of transforming its own finance
operations. A Shared Services Centre (SSC)
was set up in Kuala Lumpur, Malaysia to
process all Fuji Xerox finance operations in
Asia Pacific:
• Finance and Administration Services
(FAS), solutions and services to streamline
financial processes supporting Accounts
Payables, Receivables and Expense Claims
through highly automated workflows for all
Fuji Xerox offices in Asia Pacific.
• Transformed hardcopy invoices to digital
invoices through high volume scanning
and Optical Character Recognition (OCR)
in individual offices, which are then made
accessible digitally by SSC in Malaysia.
• Centralized banking with all payments
made through SSC.
• SSC currently processes more than 12,000
invoices (in multiple languages) and 4,000
expenses claims in Procure-to-Pay (P2P)
every month with the capacity for many
more.
• Contact vendors and customers using its
Customer Support Centre to deal with
exceptional cases.
The Results
Fuji Xerox has dramatically reduced invoice
processing time and costs in Accounts
Payable. Digital invoices are accessible by SSC
for highly automated 3-way matching of POs,
Invoices and GRNs. Automated workflow has
Accounts Payables. Receivables. Expense Claims
Digitise & Streamline your Financial Processes
also eliminated the need for signature-based
approvals, supporting improved control and
governance.
The solution is highly flexible, allowing
the digital capture of invoices in multiple
languages (including Thai and Vietnamese)
using best-of-breed capture technologies,
Payments are now centralized, made through
a single bank, and most suppliers have
been converted from manual to electronic
payments methods providing a significant
reduction of bank charges and payment
related process inefficiencies. Internet
banking access is governed regionally for
improved control.
The use of an automated workflow
technology together with digitisation to
manage expense claims processing has
facilitated the clawback of several thousand
dollars in Input GST across a number of
countries.
Standardized processes and practices are
enforced through the implementation
of a centralised ERP system, providing
standardized invoice coding and detailed
auditing of processes. This governance
simplifies the reconciliation of finance and
suppliers balances and provides a granular
view of regional spending by country, supplier
and spend type.
This increase in productivity has also paid
dividends for the staff through the massive
reduction in overtime hours worked.
The lesson here is obvious. Having a trusted
partner taking care of your backend
processes, allows the organization to focus
on what it should be focusing on - Driving
Growth!
About Fuji Xerox Singapore. Established in 1965, Fuji Xerox Singapore is the country’s leading provider of new
class document solutions. We offer an unparalleled portfolio of document technologies, services, software,
supplies and document-centric outsourcing. Supported by an unrivalled team of industry leading professionals,
we are committed to help our customers achieve increased productivity and process efficiency gains through
innovative document solutions, while meeting their sustainability objectives and reducing costs.
For more information on how we can help streamline your financial processes,
visit www.fujixerox.com.sg or call us at 6766 8888.
Case Study Snapshot
The Challenge
• Growing business in Asia Pacific
with challenges in backend finance
operations
• Individual office was implementing
own finance processes with no
standardization, making it difficult
to reconcile intercompany balances
• Hard copy invoices were processed
manually, which was time-
consuming and unproductive
• No consolidation and visibility on
regional spending
The Solution
• Fuji Xerox Finance & Administration
Services (FAS) to streamline
Accounts Payables, Receivables
and Expense Claims
• High volume scanning and OCR
of hardcopy invoices (in multiple
languages) to digital copies that
are accessible by Shared Services
Centre (SSC)
• Single point of banking and
payments
• Customer Support Centre set up to
handle exceptional cases
The Results
• Reduced invoice processing time
and costs
• Increased visibility on regional
spending
• Improved productivity with highly-
automated 3-way matching of
document
• Improved control and governance
with automated workflow
technologies
• Reduced bank and related payment
process charges