7. Version 7 section
There is nothing more
difficult to carry out, nor
more doubtful of success, nor
• brief discussion
more dangerous to handle
than to initiate a new order of
things.
Niccolo Machiavelli
7
8. What will be the nature of public
financial management across the
next decade?
25. Version 7the
We are living in section
middle of the largest
• increase in
brief discussion
expressive capability
in the history of the
human race
Clay Shirky
25
33. Version 7 section
The Symmetry of Open Government
3 community data Government 2.0
Open Government
• brief discussion
1 transparency
2 participation
3 collaboration
4 employee participation
Source: Gartner
34. Version 7 section
It briefthe framework which
•
is discussion
changes with each new
technology and not just the
picture within the frame.
Marshall McLuhan
34
35. Version 7 section
Digital Age Democracy
A New Era of Digital Governance
Industrial Era
• brief discussion
Democracy Representative
Citizens Passive Consumers
Broadcast, Mass,
Politics
Polarized
National,
States
Monocultural
35
Source: Mills Davis, Microsoft
36. Version 7 section
Digital Age Democracy
A New Era of Digital Governance
Industrial Era Digital Era
• brief discussion
Democracy Representative Participatory
Citizens Passive Consumers Active Partners
Broadcast, Mass,
Politics One-to-One
Polarized
Global, Local,
National,
States Virtual,
Monocultural
Multicultural
36
Source: Mills Davis, Microsoft
37. Version 7 section
Government 2.0 in Context
• brief discussion
External
Scope
Internal
Transactional Social
Focus
Source: Batorski, Hadden
38. Version 7 section
Government 2.0 in Context
• brief discussion
External
Scope
Internal
Transactional Social
Focus
Source: Batorski, Hadden
39. Version 7 section
Government 2.0 in Context
• brief discussion
External
Scope
Internal
Transactional Social
Focus
Source: Batorski, Hadden
61. Version 7 section
Benefits from IT-Enabled Connected Government
Internal External
To Provider Agencies and Governments To Consumer Citizens and Businesses
• brief discussion
1. Avoidance of duplication 1. Faster service delivery
2. Reduction in transaction costs 2. Greater efficacy
3. Increased flexibility of service use
3. Simplified bureaucratic procedures
4. Greater efficiencies 4. Innovation in service delivery
5. Richer communications & coordination 5. Greater participation and inclusion
6. Enhanced transparency 6. Greater citizen empowerment
7. Greater information sharing 7. Greater openness and transparency
8. Secure information management
Source: Dr. Pallab Saha
62. Traditional
ViewpointVersion 7 section
Control
1. Not on work time
2. Company confidential
• brief discussion
information
3. Privacy concerns
4. Regulatory compliance & e-
discovery
5. Control over content & opinion
6. Process to codify knowledge
7. Return on investment?
Source: Nick Semple
63. Traditional vs. Government 2.0 Viewpoint
Version 7 section
Control bar Chaos
1. People will use the tools
1. Not on work time
anyway
2. Company confidential 2. Internal and external social
• brief discussion
information networking
3. Privacy concerns 3. Free expression of ideas
4. Regulatory compliance & e- 4. Individualization of
discovery information context
5. Control over content & opinion 5. Expertise vs. opinion
6. Process to codify knowledge 6. Non standard tools
7. Return on investment? 7. Burden on infrastructure
8. Secure information
management
Source: Nick Semple
64. Version 7 section
Barriers?
• brief discussion
digital divide, poverty, bandwidth, capacity, literacy
64
66. Version 7 section
Leapfrog?
Developing Countries Developed Countries
• brief discussion
1. High governance impact 1. Moderate governance impact
2. More holistic thinking 2. More specialist thinking
3. Low trust for government data 3. High trust for government data
4. Need for auditors 4. Less need for auditors
5. Digital divide & connectivity 5. Digital divide less critical
6. Single information systems 6. Multiple information systems
66
67. Version 7 section
Government 2.0 Maturity
• brief discussion
Casual
1
Initial
Source: Gartner
67
68. Version 7 section
Government 2.0 Maturity
• brief discussion
Casual Transparent
1 2
Initial Developing
Source: Gartner
68
69. Version 7 section
Government 2.0 Maturity
• brief discussion
Casual Transparent Participatory
1 2 3
Initial Developing Defined
Source: Gartner
69
70. Version 7 section
Government 2.0 Maturity
• brief discussion
Casual Transparent Participatory Collaborative
1 2 3 4
Initial Developing Defined Managed
Source: Gartner
70
71. Version 7 section
Government 2.0 Maturity
• brief discussion
Casual Transparent Participatory Collaborative Engaged
1 2 3 4 5
Initial Developing Defined Managed Optimizing
Source: Gartner
71
72. Version 7 section
Socialization and Consumerization
• brief discussion Channels
Constituent-Centric Services Policymaking Processes
D Business Processes
a (Financials, HR, Budgeting, Procurement)
t
a Custom Packaged External
Applications Applications Services
Infrastructure
Source: Gartner
73. Version 7 section
Transition
• brief discussion
From broadcast
to “in network”
73
74. Version 7 section
Initiative
• brief discussion
Government Data Transparency
Citizen Audit
Citizen Outcome Management
Participatory Budgeting
Public service capacity building
Citizen capacity building
74
75. Version 7 section
Initiative
• brief discussion
corruption
Government Data Transparency
Anti-
Citizen Audit
Citizen Outcome Management
Participatory Budgeting
Public service capacity building
Citizen capacity building
75
76. Version 7 section
Initiative
• brief discussion
Government
corruption
efficiency
Government Data Transparency
Anti-
Citizen Audit
Citizen Outcome Management
Participatory Budgeting
Public service capacity building
Citizen capacity building
76
77. Version 7 section
Initiative
• brief discussion
Government
corruption
efficiency
Government Data Transparency
effectiveness
Anti-
Government
Citizen Audit
Citizen Outcome Management
Participatory Budgeting
Public service capacity building
Citizen capacity building
77
78. Version 7 section
Initiative
• brief discussion
Government
corruption
efficiency
Government Data Transparency
effectiveness
Anti-
Government
Social Inclusion
Citizen Audit
Citizen Outcome Management
Participatory Budgeting
Public service capacity building
Citizen capacity building
78
80. Version 7 section
Internet Evolution to 2020
3.0 4.0
• brief discussion
Increasing knowledge
The Semantic Web: The Ubiquitous Web:
Connects Connects
connectivity
Knowledge Intelligence
1.0
The Web: 2.0
Connects The Social Web:
Information Connects People
Increasing social connectivity
Source: Mills Davis:
Project 10x,
Source: Mills Davis 80