How to make your users love SharePoint Online (when they hated the previous ones!)
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I presented on this subject during SharePoint and SQL Saturday in Cambridge in September 2016. Description of the session: (100-200, audience: Business people, Business analyst, Project Manager, Site owners) I will be discussing the experience and case study of my customers who deployed Office 365 mainly for using SharePoint and what worked in accelerating users' adoption, what didn't. Sharing tips for getting the old SharePoint perception a thing from the past and making users be the defenders of the "new environment".
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How to make your users love SharePoint Online (when they hated the previous ones!)
- 1. My users have always hated SharePoint. How can I make them like SharePoint Online ?
- 2. Agenda AGREE ON THE BASICS (WHY USERS HATED SHAREPOINT) BEFORE DURING AFTER SHAREPOINT DEPLOYMENT AND THE USERS
- 4. Paper Processes to Cloud Automation François Souyri BLOG http://sharepointfrancois.com COMPANY http://paperblade.com #SHAREPOINT SINCE 2006 FOUNDER OF HUMAN CONSULTING AGENCY IN LONDON #HUSBAND #FATHER OF A 5 YEAR OLD AMATEUR #CAPOEIRISTA TWITTER FrancoisSouyri EMAIL francois@paperblade.com
- 5. Why Users $@%& hate SharePoint !
- 6. Sucks? Advantages were not clear “Clunky” Hard to find information Sharing was complex Fear of change used to suck?Why SharePoint
- 7. The Fad is Gone NOT MUCH NOVELTY
- 8. Constant Fighting BETWEEN USERS AND SITE OWNER BETWEEN SITE OWNERS AND I.T. BETWEEN I.T. AND THIRD PARTY PROVIDER / EXTERNAL SUPPORT
- 9. Users Found Replacement Solutions OUTSIDE THE CORPORATE NETWORK
- 10. Be Ready for The Problems That Might Arise
- 11. Business Changes
- 12. Human Factors
- 15. Organise Your SharePoint Early AKA “SHAREPOINT INFORMATION ARCHITECTURE” BEFORE CREATING ANY SITE, YOU SHOULD PLAN FOR IT
- 16. Demonstrate SharePoint PEOPLE DON’T KNOW WHAT THEY DON’T KNOW SO SHOW THEM !
- 17. Accept SharePoint Limitations BE HONNEST - IF IT CAN’T DO IT, THEN SAY SO
- 18. Have A Project Manager NOT JUST YOUR IMPLEMENTATION CONSULTANT
- 19. Get Management To Love It SHOW THE ADVANTAGES FOR THEM ASK MANAGEMENT TO TALK ABOUT IT
- 21. Implement SharePoint in Phases FEW SITES/APPS PER PHASE HR Site • Recruitment • handbook • Absences Marketing Site • News • Case Studies PMO Office • Projects
- 22. Do Not Cut Corners DON’T DO NEW WITH OLD
- 23. Lead By Example
- 26. Keep It Simple SIMPLE NAVIGATION KEEP CONSISTENCY ACROSS ENVIRONMENT LIMIT LEFT AND TOP NAVIGATION
- 28. What About Branding ? WHAT’S MORE IMPORTANT, WHAT’S INSIDE OR OUTSIDE? THIRD PARTIES: • VALO INTRANET • LIVETILES • SKIN TEMPLATES 1 2 SMALL EDIT WHOLE “SKINNING” ?
- 29. Out of the box Or Fully customised ?
- 30. Communicate Communicate Communicate KEEP A CONSTANT DIALOGUE WITH YOUR STAKEHOLDERS ASK FOR ANY IDEAS OR RECOMMENDATIONS SURVEY THE USER REGULAR FEATURES AND “SHOW AND TELL” MAKE THEM FEEL “INVOLVED”
- 31. Train your Users YES, IT’S INTUITIVE BUT IT’S NOT OBVIOUS CUSTOM TRAINING VIDEOSSHOW AND TELL INTERNAL WEBINARS FLOOR WALKING
- 32. Empower Your Users IDENTIFY POWER USERS, THEY ARE YOUR NEW BEST FRIENDS! ASSIGN EACH SITE TO AN OWNER COLLECT FEEDBACK DON’T LET SITES BECOME DESERTED OR ABANDONED
- 33. Think like your Users RENAME IF YOU WILL BUT… …DO CALL A SPADE A SPADE AVOID OVERWHELMING THEM WITH FEATURES PUT YOURSELF IN YOUR USER’S SHOES
- 35. Officially Move Your Business to SharePoint “NO ONE HAS AN EXCUSE NOT TO USE SHAREPOINT FOR ALL THEIR WORK” ASK MANAGEMENT TO SEND OUT AN ANNOUNCEMENT
- 36. Don’t Leave Ownership With I.T. Alone GIVE SITE OWNERS RESPONSIBILITIES TOO
- 37. Think “Ops” IMPLEMENTATION IS NEVER FINISHED OPERATIONS ARE NOW IN CHARGE ON-GOING ASSISTANCE AND TRAINING SCORECARDS AND KPI’s NEW RELEASE LEARN IT USE IT MASTER IT TRAIN OTHERS REPEAT
- 38. Make Your Bed DON’T LET THE DUST ACCUMULATE GOOD HOUSEKEEPING IN PLACE DON’T RELY ON JUST THE USERS YOU NEED TO ACT BEFORE IT BECOMES UNTIDY
- 39. How To Keep It All Clean HIRE A HOUSEKEEPER SHOW USERS DYNAMIC CONTENT SET UP ALERTS AND AUTOMATION
- 40. Conclusion: Love Your Users SHAREPOINT IS A BUSINESS TOOL SHOW IT PLAN FOR IT EARLY DON’T REPEAT THE PAST SIMPLE IS THE NEW S.M.A.R.T USERS ARE YOUR BEST FRIEND ALWAYS COMMUNICATE THEY WILL BE GRATEFUL
- 41. THANK YOU FOR LISTENING DO YOU HAVE ANY QUESTIONS FOR ME? If you would like to contact me use any below Paper Processes to Cloud Automation BLOG http://sharepointfrancois.com COMPANY http://paperblade.com TWITTER @FrancoisSouyri EMAIL francois@paperblade.com
Notas do Editor
- What to consider at every stage of the implementation
- been a SharePoint person for 10 years ! We develop Office 365 solutions while caring for projects and ppl
- Agree on basics
- anyone ? VPN access was complex and not reliable Reverted in Emails Not like change easier to ask someone than searching
- (first date and the routine starts…) Kept innovating. Updating pages. Releasing…?
- drop box, Google Drive…
- WHY DID THIS REALLY HAPPEN ?
- merger, buying, renaming, rebranding, restructuring...
- Turn over, backgrounds, personalities, culture. Experiences. redundancy (may be implementing while ppl leaving..)
- New releases, computer, video conf, screens, mouse…
- Now that understood issues …Find Solutions to all these Obstacles… TIPS
- Yes Governance ! Architecture. 1 site for all or many sub-sites, and site-collections ? Not mean get all planned before starting 1 site. But get 1 by 1.
- Show features (navigation, search, delve, drag&drop, metadata..) Show prototypes sites : HR, Marktg,
- Don’t wear all the hats ! Need somebody internally! To manage users, comms, testing, training, other IT teams
- Think reports, one place for all, mobile work, bring your own device, WFH, less seats used From Management: “no one has an excuse not to use SharePoint for all their work”
- Let’s start deploying
- Not all in 1 block. Find pilot teams. 1 after the other. Smart Goals: S pecific M easurable A chievable R elevant T ime-Bound
- Old network/SP drive was messy? Don’t only migrate
- team site with tasks list for project. Wiki for FAQ
- Common sense number of menus
- Speak to internal Comms and Mgmt to know. 1. CSS, JS 2. don’t do it yourself (agencies) (pixelmill)
- DIALOG FEEDBACK IDEAS post-its on fridge may be implemented Discussion site Don’t expect a great response
- Short videos: do it once, re-use anytime. Breakfast/lunchtime
- Help to train Spread the love treat them well (preview)
- EVA Elect Virtual Area
- Don’t let it live by itself
- Message from Management. Do not send file, send inks.
- Vital Org tool: should not be IT but Business
- Changes all the time. Always train and train others. Measure. Plan day-to-day (governance)
- Messy=can’t find anything = no one wil use = alternative will be found !
- “Content Editor” Page always updated magically (webparts). Workflow
- specific, measurable, achievable, realistic and time-bound. Don’t hide, tell them, be honest, empower them,