SlideShare uma empresa Scribd logo
1 de 11
Oct 29, 2015 at 2:00 PM ET
Shai Berger
Co-Founder and CEO
Fonolo
Top 5 Trends in
Customer Experience
for 2016
Speaking:
Customers
demand
omni-channel
service.
Say companies need to put
more work into providing a
seamless experience.
Source: Zendesk
87%
say “just ONE unpleasant
contact center experience is
likely to make me take my
business elsewhere.”
Source: YouGov
76% The
voice channel
is as important
as ever.
say “just ONE unpleasant
contact center experience is
likely to make me take my
business elsewhere.”
Source: YouGov
76%
Optimized
mobile
experiences
distinguish
today’s
leaders.
of inbound customer service
calls across eight countries
will be made from
smartphones by 2016.
36%
Businesses
lose
customers
every day by
putting
them
on
hold!
Good News!
The problem
is easily
FIXED…
Press 1 to get
a call-back
from the next
agent.
63% of customers
prefer getting a
call-back
to waiting
on hold.
A real-life phone interview
Register for this free webinar to join
the live Q&A.
Oct 29, 2015
2:00 PM ET
Register Now!

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Top 5 customer experience trends for 2016