What trends will impact customer experience success for your business in the coming year? In this one hour webinar you’ll hear from Shai Berger, CEO of Fonolo, as he talks about the Top 5 Customer Experience Trends for 2016.
3. Say companies need to put
more work into providing a
seamless experience.
Source: Zendesk
87%
4. say “just ONE unpleasant
contact center experience is
likely to make me take my
business elsewhere.”
Source: YouGov
76% The
voice channel
is as important
as ever.
5. say “just ONE unpleasant
contact center experience is
likely to make me take my
business elsewhere.”
Source: YouGov
76%