Personal Information
Organização/Local de trabalho
Egypt Egypt
Cargo
Team Leader at etisal
Setor
Human Resources / Recruitment
Sobre
• Responsible for all team affairs
• Monitor agents calls remotely and side by side
• Conduct staff meeting and one to one meetings
• Conduct proper action plan and coaching
• Send daily, weekly and monthly KPIs for team
• Handle floor supervisor task once per week
• Conduct required soft skills and product knowledge trainings
• Handle escalation calls and thanks calls as well
• Report and analyses agents performance to direct supervisor
• Cascade new information and processes updates for subordinate
Contact Center Management
• Contact Center Training
• Agents Coaching and On Job Training
• Contact Center Quality Assurance
• Contact Center Workforce Management
• Contact Center Tech...
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Personal Information
Organização/Local de trabalho
Egypt Egypt
Cargo
Team Leader at etisal
Setor
Human Resources / Recruitment
Sobre
• Responsible for all team affairs
• Monitor agents calls remotely and side by side
• Conduct staff meeting and one to one meetings
• Conduct proper action plan and coaching
• Send daily, weekly and monthly KPIs for team
• Handle floor supervisor task once per week
• Conduct required soft skills and product knowledge trainings
• Handle escalation calls and thanks calls as well
• Report and analyses agents performance to direct supervisor
• Cascade new information and processes updates for subordinate
Contact Center Management
• Contact Center Training
• Agents Coaching and On Job Training
• Contact Center Quality Assurance
• Contact Center Workforce Management
• Contact Center Tech...