Fahad Ali Syed
1 SlideShare 1 Seguidor
Personal Information
Organização/Local de trabalho
Toronto, Canada Area Canada
Cargo
MBA (Strategy), Project Manager,ITIL Expert Trainer
Setor
Apparel / Fashion
Sobre
In this era of commoditization of products and services, companies have two options, compete based on providing discounts or compete based on providing customer experience. I help companies deliver a better customer and employee experience to increase in customer wallet share, increase in customer retention rate, decrease in cost of customer acquisitions and become an admired brand. I am dedicated to delivering superior customer experiences through voice of the customer programs such as Net Promoter Score, process optimization, employee coaching & training and effective use of technology. I am also a certified ITIL Expert offering around 7 years’ experience (including close to 3 years i.
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Marcadores
nps customerexperience porter
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Personal Information
Organização/Local de trabalho
Toronto, Canada Area Canada
Cargo
MBA (Strategy), Project Manager,ITIL Expert Trainer
Setor
Apparel / Fashion
Sobre
In this era of commoditization of products and services, companies have two options, compete based on providing discounts or compete based on providing customer experience. I help companies deliver a better customer and employee experience to increase in customer wallet share, increase in customer retention rate, decrease in cost of customer acquisitions and become an admired brand. I am dedicated to delivering superior customer experiences through voice of the customer programs such as Net Promoter Score, process optimization, employee coaching & training and effective use of technology. I am also a certified ITIL Expert offering around 7 years’ experience (including close to 3 years i.
Marcadores
nps customerexperience porter
Ver mais