2. What is facilitation
The shorter Oxford English Dictionary defines
facilitation as rendering easier, promoting, helping
forward, and assisting. To a greater or lesser extent,
we are all facilitators. Sometimes people think of
helping as something that is concerned exclusively with
assisting others to manage their problems and sometimes
require help to identify and take advantage of
opportunities offered by changed circumstances or
potential career moves, or to recognize their own
strengths and to exploit them to the full.
5. Identifying theories
and conceptual models
that are pertinent to
the clients’ problem
situation, helping
them to learn to use
them to facilitate a
better understanding
of their situation in
an analytical cause-
and-effect fashion.
Theorising
7. Make sure to be always
open minded !
● Guidance or
recommendations offered
with regard to prudent
future action.
● One danger with this
approach is that clients
become dependent on
others. They learn to
look to the helper for a
solution and they are
not helped to learn how
to solve problems for
themselves.
Advising
8. Supporting Sympathy
Bearing all or part
of the weight of
something
Chatting
Talking or Listening
to them in hope that
they would express
their feeling
Hold No Judge
Be understanding,
empathetically.
10. Information
gathering What is it?
This approach to
helping involves
us assisting the
client in
collecting data
that can be used
to evaluate and
reinterpret the
problem
situation.
11. Stages in the helping
process
Step 1 Step 2 Step 3
Identifying and clarifying
problem situations and unused
opportunities
Goal setting: developing a
more desirable scenario
Helping clients
act
12. Empathy
Empathy is the
capacity to
understand or feel
what another person
is experiencing from
within their frame of
reference, that is,
the capacity to place
oneself in another's
position.
13. Giving feedback
Clients’ ability to manage their
own problems can be fettered by
limited or incorrect perceptions,
especially about themselves and
their relations with others.
Feedback that offers clients new
information about themselves can
help them develop alternative
perspectives on problems.
14. Not all feedback is helpful
Helpful feedback is
descriptive, not
judgemental.
Helpful feedback
is specific, not
general.
Helpful feedback is
relevant to the needs of
the client.
Helpful feedback
is solicited
rather than
imposed.
Helpful feedback
is timely and in
context.
Helpful feedback is
usable and concerned
with behaviour over
which the client is
able to exercise
control.
Feedback can only be
helpful when it has been
heard and understood.
