Implementing a chatbot can engage consumers, grow a business, and increase sales by providing 24/7 customer service and automated order processing. Chatbots allow businesses to deliver timely answers, promote availability at all hours, and ensure satisfaction through their ordering process while also sending personalized promotions. While chatbots are still emerging technologies, e-commerce companies face pressure to adopt them and improve customer experiences across channels to retain customers.

1. BRING YOUR
BUSINESS TO LIFE
WITH A CHATBOT

2. What’s better than a quick and hassle-free
service with just one tap?
Engage
consumers
Grow a
business
Increase in
sales
Convenience

3. Benefits of Implementing a Chatbot
■ The ability to deliver answers and manage issues
promptly
■ Promote 24/7 availability that welcomes consumers
throughout the day
■ Guarantee customer satisfaction with an automated
order process
■ Re-engage customers with up-to-date promotions and
product launch notifications
■ Tailor to a consumer’s consumer needs and services by
being unique to each

4. Create Chatbots
Microsoft created a
chatbot developer tool
that provides support for
programmers to create
bots for their current apps
Facebook is providing toolkits
for developers to create
chatbots with automated
features such as structured
messaging, call-to-action
prompts, and URL links

5. Consumers hoping to receive information and updates
from the store while shopping is becoming more common.

6. Advantages of Chatbots
■ Shopping time of clients is reduced
■ Businesses save time searching for a
customer care representative,
leading to an increase in ROI

7. ■ Chatbots and AI are still
emerging technologies but
the pressure is on for e-
commerce businesses
Advantages of Chatbots

8. ■ If companies do not start implementing and finding
methods to improve customer experiences across sales
channels, their customers will move somewhere else
Advantages of Chatbots

9. Taking into consideration the benefits of implementing
chatbots, businesses should start looking into applying this
at the earliest
Conclusion