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“ Growing Your Practice with  PR and Social Media”  ASOA Symposium & Congress  April 12, 2010 Erik Deutsch, ExcelPR Group
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Erik Deutsch WHO IS THIS GUY?
If you’re tweeting this session… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Today We’ll Focus on: Traditional PR   Publicity in print,  broadcast and online  media  Word of Mouth (WOM)  via online social media
What is “Traditional” PR? It’s not advertising (“paid media”)  It’s “earned media”  Public Relations (abbr. PR)  n :  1. Communication with the purpose of creating a favorable relationship with the public.  2. Communications often in the form of news distributed to media for which the sponsoring organization does not pay a fee.
There’s an old expression…  Advertising  is something you  PAY  for.   PR  is something you  PRAY  for .
If a young man meets a young woman and tells her what a great guy he is, that’s advertising. But if the girl propositions the young man because she heard from her friends that he’s a great guy, that’s public relations.
Dramatic Changes ,[object Object],[object Object]
Rise of Social Media, Peer-to-Peer Networking and Citizen Journalism
PR Need Not be Complicated PR ≠ Requires time, planning and ongoing commitment
Traditional Publicity  What is   newsworthy ?  “ Hard” News  (new procedure, remarkable case/patient) “ Soft” News (human interest features, “news you can use,”  profile, seasonal)
Which is newsworthy?   1) Our surgeon is a great guy and really knows his stuff. 2) We finally got our hands on an Intralase so we can offer “All-Laser LASIK.” 3) Our practice is the first in our area to offer a new treatment option for patients who until now were not good candidates for refractive surgery. 4) We just opened a second surgery center in another part of town. A short quiz:
Another Short Quiz Which is newsworthy? ,[object Object],3) Our surgeon will perform free surgery on a soldier returning from Iraq or Afghanistan if someone in the media will first commit to doing a story? 2) Our doctor is treating the guy who came in third on Survivor with a new and exciting treatment option likely to be approved soon by the FDA.  4) Our surgeon has been providing free vision correction for soldiers returning from Iraq and Afghanistan for some time. One such patient who has an interesting personal story is scheduled for treatment.
“ Traditional” PR/Publicity Process:  1) Identify (or create) a viable story idea 2) Assemble media contact list  3) Formulate the “pitch”  4) Send news release or pitch letter 5) Follow-up  6) Understand journalists’ needs/speak their language 7) Pray
Publicity Example #1
Publicity Example #2
Publicity Example #3
Publicity Example #4
Welcome to Social Media… User Generated, Two-Way Content No traditional media gatekeeper   Individuals and Brands as Publishers Viral Distribution  Unprecedented opportunity to build AND destroy your brand
Social Media Platforms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The social media universe
It’s a Brave New World
First Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where are your prospective patients?  general interest social networking micro blogging  video sharing  local business reviews
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[object Object],[object Object],[object Object],Three Types of “Pages” on Facebook
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A word about Vanity URLs ,[object Object],[object Object],[object Object],[object Object]
Facebook Advertising ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Facebook Example Loden Vision Center
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who do people follow on Twitter?
Dr. Cary Silverman (aka TheLASIKDoc) http://twitter.com/TheLASIKDoc
Dr. Cary Silverman (aka TheLASIKDoc) http://twitter.com/TheLASIKDoc
Twitter Tactics ,[object Object],[object Object],[object Object],[object Object]
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Additional Tips for Social Media Success: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Questions?  Erik Deutsch ExcelPR Group www.excelpr.com [email_address] @ErikDeutsch

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Refractive Surgery PR and Social Media

  • 1. “ Growing Your Practice with PR and Social Media” ASOA Symposium & Congress April 12, 2010 Erik Deutsch, ExcelPR Group
  • 2.
  • 3.
  • 4. Today We’ll Focus on: Traditional PR Publicity in print, broadcast and online media Word of Mouth (WOM) via online social media
  • 5. What is “Traditional” PR? It’s not advertising (“paid media”) It’s “earned media” Public Relations (abbr. PR) n : 1. Communication with the purpose of creating a favorable relationship with the public. 2. Communications often in the form of news distributed to media for which the sponsoring organization does not pay a fee.
  • 6. There’s an old expression… Advertising is something you PAY for. PR is something you PRAY for .
  • 7. If a young man meets a young woman and tells her what a great guy he is, that’s advertising. But if the girl propositions the young man because she heard from her friends that he’s a great guy, that’s public relations.
  • 8.
  • 9. Rise of Social Media, Peer-to-Peer Networking and Citizen Journalism
  • 10. PR Need Not be Complicated PR ≠ Requires time, planning and ongoing commitment
  • 11. Traditional Publicity What is newsworthy ? “ Hard” News (new procedure, remarkable case/patient) “ Soft” News (human interest features, “news you can use,” profile, seasonal)
  • 12. Which is newsworthy? 1) Our surgeon is a great guy and really knows his stuff. 2) We finally got our hands on an Intralase so we can offer “All-Laser LASIK.” 3) Our practice is the first in our area to offer a new treatment option for patients who until now were not good candidates for refractive surgery. 4) We just opened a second surgery center in another part of town. A short quiz:
  • 13.
  • 14. “ Traditional” PR/Publicity Process: 1) Identify (or create) a viable story idea 2) Assemble media contact list 3) Formulate the “pitch” 4) Send news release or pitch letter 5) Follow-up 6) Understand journalists’ needs/speak their language 7) Pray
  • 19. Welcome to Social Media… User Generated, Two-Way Content No traditional media gatekeeper Individuals and Brands as Publishers Viral Distribution Unprecedented opportunity to build AND destroy your brand
  • 20.
  • 21. The social media universe
  • 22. It’s a Brave New World
  • 23.
  • 24. Where are your prospective patients? general interest social networking micro blogging video sharing local business reviews
  • 25.
  • 26.  
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. Facebook Example Loden Vision Center
  • 32.  
  • 33.
  • 34. Who do people follow on Twitter?
  • 35. Dr. Cary Silverman (aka TheLASIKDoc) http://twitter.com/TheLASIKDoc
  • 36. Dr. Cary Silverman (aka TheLASIKDoc) http://twitter.com/TheLASIKDoc
  • 37.
  • 38.
  • 39.  
  • 40.
  • 41.  
  • 42.  
  • 43.
  • 44.  
  • 45. Questions? Erik Deutsch ExcelPR Group www.excelpr.com [email_address] @ErikDeutsch

Notas do Editor

  1. When we talk about publicity, we’re talking about getting your surgical practice covered in traditional news media --- And remember that we’re talking about “earned media,” so we have to earn the coverage by offering the media something newsworthy… Which begs the question… what’s newsworthy??? There are two general types of news… the first is “hard news,” which in the case of your refractive surgery practice could be a new procedure or some new scientific or research finding, for example, your surgeon may have authored a study that’s about to appear in a major ophthalmic journal. In general, hard news is serious and timely. The other major type of news is “soft news” – which is less timely and tends to focus on human interest or feature stories such as personality profiles, seasonal stories and how-to stories.
  2. H Here’s the contest page – it’s a video contest… and they administer it through facebook --- again going where there audience is already hanging out.
  3. ---