1. 1
CURRICULUM VITAE
OF
EVETTE JULIANNA PETERSEN
PERSONAL DETAILS
FULL NAME : EVETTE JULIANNE PETERSEN
NATIONALITY : South African
LANGUAGES : Afrikaans
English
EMPLOYMENT EQUITY STATUS : Coloured Female
DRIVERS LICENCE : Yes
AVAILABILITY : Negotiable
CONTACT DETAILS : Work cell: 061 427 5509

2. 2
COURSES
HIGHEST GRADE PASS : National Senior Certificate N3
Subjects : Business English
Business Afrikaans
Economics & Legal
Small Business/Entrepreneurship
Public Administration
Office Practise
INSTITUTION : CAREER SKILLS
COURSE : Assertiveness
Customer Care
Business writing
Diversity management
Emotional Intelligence
Enviroserv in-house courses
Waste Legislation
Waste classification
Waste management
Finance for non-finance managers
Business Statistics and analytical tools
COURSE Wits Business School – Leadership
in Oil & Energy
NQF 08
Subjects:
Group Dynamics
Principles of Economic Management
Principles of Marketing Management
Financial Management
Principles of Human Resources
Management
Principles of Operations Management
Strategy & Policies
Leadership
COURSE : IMM Marketing Diploma
Principles of Marketing
Micro Economics
Macro Economics
Business Administration
Accountancy
SKILLS
ASSESSMENT
: MS Excel Advanced 75 %
: MS PowerPoint Advanced 90 %
: Typing 60 wpm

3. 3
COMPUTERS
:
: Outlook
: Internet
: JD Edwards
: Windows 2000
: MS PowerPoint
: MS Excel
: MS Word
: GBS/SUN (Gas Business Systems)
: Quandrum
EMPLOYMENT HISTORY
NAME OF COMPANY : VIRTUAL GAS NETWORK
DATE OF EMPLOYMENT : October 2015 – to date
POSITION : Sales Manager (VGN Industrial Cust)
DUTIES AND RESPONSIBILITIES
 As a Snr Manager responsible for heading up the sales and marketing and controlling
the day-to-day activities and all aspects that are required in the sales and marketing
department. Initially the Snr Manager will establish the customer base to a minimum
budgeted target.
 Management and appointment of sales staff once minimum budgets are achieved, as
per sales budget.
 Develop and implement policies and procedures and ensure systems are in place.
 Develop and implement marketing and sales strategy and budget in conjunction with
overall group budget.
 Liaise with media and PR companies, ensuring exposure for the Natural Gas operating
companies.
 Implement Strategic Capability and Leadership in order to manage a functional unit
within a division that is accountable for the delivery of set objectives within specified
time frames and costs
 Customer Service and People Management to meet service delivery objectives in the
division
 Providing proposals to potential customers and ensuring that Natural Gas supply and
equipment rented to customers / prices meet budgetary and authorised margins.
 Managing and coordinating sales targets and ensuring that budgets are met within the
individual operating companies.
 Notify the Managing Director prior to over expenditure and obtain approval if budgeted
costs are exceeded.
 Natural Gas supply control, including controlling the margins, losses of Natural Gas and
tying back Natural Gas sales to supply and budgets and/ or customer contracts.

4. 4
 Coordinating the deliveries to customers and provide after sales service to customers.
 Develop relationships with relevant government bodies and departments in
government. Monitor and submit tenders relating to the natural gas business.
 Develop personal relationships with customers and develop customer base insuring
exposure is not limited to the substitution of one fuel source.
 Controlling the staff employed by the Company and freelance sales representatives,
motivating and insuring targets are met and performance procedures are followed.
 Managing regular meetings for all sales and service employees, giving feedback to the
Managing Director on the performance of employees and individual sales
representatives.
 Ensure that weekly and monthly reports are sent out on time and on pre-agreed dates.
 Responsible for maintenance records and optimal supply of Natural Gas to customers
via equipment, arranging regular services on all equipment at daughter stations and
filling points as per maintained schedules.
 To be the responsible person for the Health & Safety of employees and contractors
working in the Sales and Service departments and to abide by the Health & Safety Act
of South Africa.
 Manage and promote franchise and joint venture business ventures
 Control vehicle conversion workshop program as well as quality of work.
 Ensure customers’ equipment requirements fall within EIA and MHI certifications.
 To comply with Company regulations regarding any accidents involving staff members,
company property, visitors or customers on Company premises, and to immediately
report to the Director / appointed person any Health & Safety hazards.
 Insure that you are up to date on events relating to the industry in South Africa &
Internationally and provide the board with feedback relating to activities and competitor
activities.
 Any other reasonable request made by the Company that falls within the general day-
to-day operational running of the sales and services department of the company.
NAME OF COMPANY : ENVIROSERVWASTE MANAGEMENT
DATE OF EMPLOYMENT : June 2013 – September 2015
POSITION : Strategic Key Account Manager
DUTIES AND RESPONSIBILITIES
 Contract Management / Specialising in HAZ and General waste management
 Customer Relationship and Business Development Management
 Mining and steel industry knowledge at their water utilities and processing plants
 Both hunting and farming
 Relationship building

5. 5
 Management of all waste streams
 Monthly reporting
 Customer quotations / proposals
 Collection of samples for testing at lab for analysis
 Compliance with highest safety standards
 Liaison with booking department
 Credit management
 Involved with tender processes
 Market intelligence
 Competitor analysis
 RFQ and tender management
 Cost management
 Price management
 Correspondence at all levels within Anglo
 Relationship building and maintaining
 Investigating third party activities in order to penetrate new markets i.e recycling
 Planning
 Land rehabilitation
 Attending monthly meetings
 Grow market by entering scrap metal industry
 Negotiating new business and opportunities
 Grow business within Anglo in terms of new waste streams
 Sound understanding of waste management in terms of different waste streams
 General administration
 Drive business growth in the greater Rustenburg area including customer relationship
management, sales, SHEQ, operations and with the main goal to maintain profitability
and sustainable growth and Customer relationships.
 Facilitate cost optimization and operational standards.
 Co-ordinate in consultation with the Operations Team all aspects of the business to
ensure proper execution. This includes adherence all Customer specifications and
standards, environmental responsibilities and legislative requirements.
 Manage Debtors, facilitate operational planning & management, and consult with
Operations.
 Financial administration & planning including budgeting, reporting, variance analyses,
financial modelling and costing, weekly flashes and projections and drive sales plan
and report thereon.
 Strategic planning which includes growing within existing Customers and expanding
via business development.
 SHEQ requirements include complying to SHEQ audit findings, promoting safe
working environment
NAME OF COMPANY : EASIGAS (PTY) LTD (DIV OF SHELL
SA)
DATES OF EMPLOYMENT : December 2000 to February 2012
POSITION : Sales & Marketing dept: Area Sales /
Account Manager / Executive Secretary
to Managing Director/ Office Manager

6. 6
Line Managers:
Ex-Managing Director: Shepherd Shonhiwa (011) 356 5000 / 083 458 1993
Regional Sales Manager: Mark Orchison (011) 389 7700
DUTIES AND RESPONSIBILITIES
5th
Position: Area Sales Manager / Account Manager: April 2006 to April 2012 (B2B /
B2B2C)
1. HSE  Safe installation and safe utilisation of Easigas products
 Compliance with prescribed levels of safety practice
 Safety inspections at all sites
 Working closely with Technical department in terms of installations
and technical advise
2. Volume  Maintenance and sustainability of existing customer base
 Acquisition of new business in line with annual incremental
volumetric targets
3 .Profitability  Volume growth
 Selling price (rebate management)
 Cost Efficiency (op costs and Capex)
4. Credit  Acquisition of low risk / financially sound new business
 Collection of payments as per contractual agreements and internal
targets
 Compliance with credit policy
5. S.O.T  Maintenance of current data base of all customer contracts
 Customer contracts signed and legally binding/validation at all times
 Asset management
6. Admin,
planning &
reporting
 Compilation of annual operating cost & Capex budgets
 Compliance with and management of budgets
 Regular status reporting, as prescribed (monthly reports)
 Compliance with Schedule of Authorities
 Provision of information on competitors / market intelligence
 Information planning and storage thereof
7.Service
Excellence
 Customer Relationship and Business Development Management
 Takes appropriate action to build profitable relationships
 Relationship building
 Makes best use of time through planning and prioritising
 Negotiating new contracts and maintaining existing contracts
 Lead generation
 Follow up on leads
 Provide outstanding service to customer based
 Ensure customer retention of 95%
4th
Position: Executive Secretaryto the General Manager and HR Manager/ Office
Manager:May 2004 to Dec 2005
- Coordinating and planning of strategic meetings / Quarterly F2F meetings
- Liaison with shell legal department on legal issues status
- Preparing meeting packs for manco / exco: Agenda and minutes
- Ordering of letterheads and business cards for management

7. 7
- Liaising with corporate PR company re: corporate folders, news letters, product
procures, etc
- Travel arrangements nationally
- Assist with enquiries regarding recruitment
- Opening and distribution of General & HR manager’s mail
- Minute taking in meeting and distribution thereof
- Assist with special projects
- Diary management
- Selection of suitable candidates
- Training co-ordinations
- Attending to all global visitors re: accommodation, transportation, focal point for global
communication
- Global interfaces
- Manage administrative system
- Editor of the internal newsletter – EASITALK
- Co-ordinating F2F presentations on PowerPoint
- Liaise with stakeholders at all levels
- Screening of calls
- Assist with administration of selection process
- Typing of confidential correspondence
- Filling of confidential documentation
- Assist with updating human resource information system
- Managing senior management's library cabinet
- File record keeping
Office Manager – Managing of 5 staff members
- Negotiating of service contracts
- Responsible for company stationary
- Subscriptions management for Directors
- Ordering of calendars and diaries
- Ordering of promotional items
- Handling boardroom bookings and catering for functions
- Global visitors' presentation
- Authorising invoices for services department and ensuring that payments are done on
time
- Catering for all internal functions
- Planning and coordinating of all functions: Conferences, Sales meetings, etc.
- Managing 5 staff members within the services department including receptionist
3rd
Position: Call Centre:Customer Service Snr Consultant May 2003 to April 2004
- Order taking
- Handling Customer queries
- Informing customers of delivery problems
- Cash office management
- Tracing deliveries for customers
- Customer advice focal point
- Working with drivers and distribution staff
- Monthly reports submission
- Staff training and coaching
- Managing a team of 4 Customer service agents
2nd
Position: Full PA function to Managing Director – April 2001 – April 2003
- Assisting Managing Director, Financial, Commercial, Bulk Sales And Operations
Managers

8. 8
- Coordinating and planning of strategic meetings / Quarterly F2F meetings
- Liaison with shell legal on a daily basis
- Preparing meeting packs for manco / exco: Agenda and minutes
- Preparation for MD’s annual ELT conference attendance
- Ordering of letterheads and business cards for management
- Liaising with corporate PR company re: corporate folders, news letters, product
procures, etc
- Travel arrangements for whole company
- Opening and distribution of Executive Director’s mail
- Minute taking in meeting and distribution thereof
- Diary management
- Attending to all global visitors re: accommodation, transportation, focal point for global
communication
- Global interfaces
1st
Position: Reception:December 2000 to March 2001
- Answering switchboard
- Doing telephone reports
- Reporting telephone faults and follow-up
- Doing typing for services department
- Taking gas orders
- Liaise with couriers and visitors
- Data capturing: safety audits
- Ordering of stationery, letterheads and business cards
- Distributing incoming mail
- Updating company internal telephone and birthday list
NAME OF COMPANY : RUTHERFORD MARINE
DATES OF EMPLOYMENT : August 1998 - November 2000
POSITION HELD : Receptionist
REASON FOR LEAVING :
LINE MANAGER: Joane (Executve Secretary)
(011) 878 2694
Better prospects
DUTIES AND RESPONSIBILITIES :
- Handling busy switchboard - 32 incoming lines by 150 extensions
- Customer liaison
- Receiving deliveries from couriers
- Receiving debtors cheques
- Handling out creditors cheques
- Filing of proof of deliveries
- Data capturing and updating mailing list on Excel
- Distribution of post and utilising franking machine for stamps
- Printing out of special offers and posting to clients from mailing list
- Operating laminating machine to advertise monthly specials
- Printing out of monthly reports and typing of letters to staff who have abused the
telephones
- Reporting telephone faults and doing follow-ups
- General office administration

9. 9
NAME OF COMPANY : AEROQUIP SA
DATES OF EMPLOYMENT : January 1997 - July 1998
POSITION HELD : Receptionist
REASON FOR LEAVING : Relocated
DUTIES AND RESPONSIBILITIES
- Operating busy switchboard - 29 incoming lines by 180 extensions
- Filing
- Typing
- Handling insurance claims and new registrations
- Fill out claim forms
- Arranged for vehicles to be towed to panel beaters
- Cancellations and ordering of new petrol cards
- Front desk customer liaison
- Faxing of documents
- Attached invoices to statements
- Handling telephone management system and running telephone
- Reports
- Sending and receiving of daily post
NAME OF COMPANY : CR HYDRAULICS
DATES OF EMPLOYMENT : March 1996 – December 1996
POSITION HELD : Receptionist
REASON FOR LEAVING : Better prospects
DUTIES AND RESPONSIBILITIES :
- Assist the workshop manager
- Answering of phones and taking messages
- Typing of quotations
- Relief switchboard
- Sending and receiving mail