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Eva Horvath Meszarosne CV

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Eva Horvath Meszarosne CV

  1. 1. ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… … CV EVA HORVATH MESZAROSNE 00353877429789…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… Looking forward to a position where I could use my customer service experience. PERSONAL EXPERIENCE . Transaction Specialist ARVATO FINANCIAL SOLUTIONS, GLOBAL F&A May 2015 – July 2015 (3 months)Sandyford  Providing excellent technical support to customers while maintaining a high level of customer care and keeping the customer informed about progress of case resolution.  Maintain clear, concise and friendly communication with customers and other internal teams at all times.  Assist with detection of possible Problems.  Case logging and prioritization, analysis and troubleshooting of issues, following pre- established policies and procedures including documentation of troubleshooting steps.  Respond to e-mail inquiries from internal and external customers.  Responsible for maintaining service levels with customer activities based on issue priority.  Proactively follow-up with customers and other support teams to ensure cases are resolved within SLA.  Processing, validating and auditing cases on the high level.  Providing cross training for different teams.  Testing programs  Monitoring and Reporting of SLA  Managing the queue  Advance knowledge of programs like Emsl ,Msl ,Eloas, Moet,Explore ms.  Carry out Credits, credits approval and Re bill.  These queries are communicated via email or phone. Housekeeping, Supervisor LOUIS FITZGERALD HOTEL DUBLIN 15.03.2010 – 10.10.2011 Housekeeping Supervisor OCEANTREE LTD, FITZWILLIAM, 5 STAR HOTEL DUBLIN 01.11.2008- 01.03.2010  Resolving any guest problems or complaints when possible and ensuring management are kept informed.  Ensuring the upkeep of vacant rooms in the system.  Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards.  Replenishing brochures and paper goods throughout the bedrooms/hotel. Bank Customer Service Representative INTER EUROPA BANK KAPOSVÁR 01.05.2005- 01.09.2008  Handle transactions and answer customer queries.
  2. 2.  Understand customer needs and offer the best solution based on proper company policies.  Effectively communicate ideas, suggestions and answers.  Refer customers to people who specialize with the type of problem or query they present.  Complete complex money-relatedtransactions.  Offer upgrades and new banking services or products.  Provide superior customer service in a professional and friendly manner.  Maintain a high level of knowledge about the Bank’s products and services, and ensure customers are provided with accurate information.  Assist customers with self-service banking.  Attend to customers in an orderly manner to ensure a positive customer experience.  Provide superior customer service in a professional and friendly manner. Regional Marketing Manager UNILEVER HUNGARY KFT KAPOSVÁR 01.05.1996- 01.08.1999  To manage the product data capture / Purchase order entry for the department in conjunction with the Buyer.  To ensure that initial purchases and allocations are correct, and to ensure accuracy and maintenance to achieve the budgeted sales, margin and stock objectives.  Maintain the system in respect of cost price, selling price and currency changes.  Manage and resolve cost price discrepancies for the department.  Manage the warehouse “sin bin” to resolution in conjunction with the department buyer.  Coordinate the supply chain from vendor to warehouse and into store.  Approve supplier returns where appropriate.  To help determine the replenishment parameters for supplier to warehouse/store and in conjunction with sales floor display stocks and review with the Buyer.  To set up promotions in conjunction with the Buyer, Retail Operations & Marketing teams.  Develop close relationships with the Retail Operations, Logistics & Finance teams  To adhere to all operational procedures and ensure consistency of execution across all departments. SKILLS and ABILITIES … * Good attention to details * Multi-task ability * Interpersonal, problem solver * Competent in Microsoft PC App’s * Can work as a team & independently * Dynamic & Enthusiastic * Precise and on time to work * I have a positive attitude * Able to work under pressure * Customer focused PROFESSIONAL DEVELOPMENTNN NNNNNNNNN
  3. 3. Deansrath Community College – FETAC Level 5 – Word processing 2013-2014 University of Kaposvár - BA Communications 2005-2008 University of Kaposvár - Teacher 1994-1997 Kinizsi Pál High School Leaving Certificate 1990-1994 PERSONAL NN NNNNNNNNNNNNNNN Driving Licence: Full B Category Email: rglady22@gmail.com Phone:00353877429789 Languages:  Hungarian – Mother Tongue  English – Expert  Russian - Basic  *References available on request.

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