How modern M2M / IoT Architecture Building Blocks change the Vending market and scale for smaller companies. M2M Innovation World Congress Marseille, September 2014

1. How modern M2M / IoT Architecture Building Blocks change the Vending market and scale for smaller companies
Andrea Ceiner

2. The Vending Market
Introduction
€
•Handle cash or credit
#
•Dispense hundreds of items
•Interact with customers
24/7
•Operate 24/7
@
•are located anywhere (industrial locations, supermarkets, gas stations)
The latest vending machines are sophisticated

3. The Vending Market
Introduction
It is becoming vitally important to improve efficiency in inventory management, stocking schedules and routes, and equipment repair and maintenance.

4. The Vending Market
Introduction
Vending machine operators need to collect data from the machines and communicate with them regularly to keep the machines running, keep track of sales, monitor key functions, and serve their customers effectively

5. The Vending Market Technology as a Growth Driver
Remote monitoring by Operators

6. The Vending Market Technology as a Growth Driver

7. The Vending Market Technology as a Growth Driver
•Micromarket growth
–M2M technology, security, flexibility
•Cashless payment
•Machine capabilities
–Cold storage for healthy fare
–Warm delivery
•Information displays
•Calorie counts

8. The Vending Market
Top Priorities for Intelligent Vending Machines
by Geography

9. The Vending Market
•Mature market
–$7B industry in the United States alone
–In the US there is now one vending machine for every 55 people
–Globally, by 2015 the total number of vending units is expected to reach 35.2 Million units
Overview and Trends

10. The Vending Market
This FLAT trend will
•Increase pressure on costs
•Move the focus on value added products & services
Overview and Trends

11. The Vending Market
•Consumer taste and preference evolving
Overview and Trends
Willing to pay for convenience
Payment Options
Healthy alternatives

12. The Vending Market
•Regulations taking effect
–Affordable Care Act requires calorie info displayed by 2015 (US)
Overview and Trends

13. The Vending Market
•Costs rising
–Merchandise cost
–Fuel costs
Overview and Trends

14. The Vending Market
•Competition increasing
–Convenience stores, coffee shops, fast food restaurants with additional options and extended hours
Overview and Trends

15. The Vending Market
OPERATORS ARE LOOKING FOR
• New services & revenue streams
– Better customer service / interaction with customers
– Market data
– Advertising
Overview and Trends

16. The Vending Market
Logistic Machine TODAY
Marketing Machine
TOMORROW
The big change

17. Vending
Machine
Multi-
Service
Gateway
The Vending Market
“Logistic Machine Today – Marketing Machine Tomorrow”
Human
Machine
Interfaces
Smart Vending Machine
• Intelligence beyond PLCs
• Boards or Gateway Systems
• Remote management & monitoring
• Supply level monitoring – triggering re-supply in time
Adding new services:
• Human machine interfaces / displays & camera for interaction with the system
• Gathering of valuable data for portfolio optimization and better customer experience
• New revenue streams (advertising)
• Fraud detection & prevention
• Preventive maintenance
Camera

18. The Internet of Things
•Powerful embedded systems
•Off the shelf, purpose built HW
•Virtualization technology
•Enterprise IT as-a-service
•M2M cloud computing platforms
•Open & Industry Standards
Leveraging Major Industry Trends and a Commoditization of Distributed Systems in the Vending Market
Commoditization of
solutions for distributed
systems like in vending

19. APIs, Dashboards, Console, etc.
The Internet of Things
Distributed Systems Architectural Overview
Consumers of Data
M2M
Integration Platform
Multi- Service Gateways
Producers of Data
Standard Interfaces

20. The Eurotech IoT Approach : E2E
Eurotech
End-To-End
Solution
Bits of Data from the field are very good and nutrient food for the Business Applications Users
@

21. Traffic Management
Energy Management
Tram
Train
Subway
The Internet of Things
Vending & Reverse Vending Applications

22. Vending
Machine
Multi-
Service
Gateway
Vertical Market M2M Example Scenarios
Vending (and Reverse Vending) M2M Integrations
Transportation
Human
Machine
Interfaces
M2M
Integration
Platform
Logistic /
Warehouse

23. Vertical Market Example Use Case
Use Case: Vending Machine
Application:
A vending machine vendor was looking for a reliable communication system (M2M Gateway) capable of collecting vital data from the vending machines and to transfer securely that data into business intelligence applications with the goal to optimize maintenance and operations.
The Eurotech offering allowed the maintenance team to implement preventive maintenance procedures, improving the availability of the vending machines. The remote management capabilities of the overall solution (including Everyware Cloud) ensure flexible extension and updating of the distributed systems in the field.
Key Success Factors: Short time to market for the system Everyware Cloud near real time data collection and aggregation Everyware Cloud and ESF remote management features Reduced risk (total implementation) Reduced Time-to-Market Robust, small footprint M2M gateway with all required I/O
Products:
ReliaGATE 10-10
HW / SW
Development
Services
Support

24. Vending Industry Example Use Case
Use Case: Calorie Displays
Application:
Software company needed hardware for calorie display application to retrofit for existing vending machines deployed throughout North America.
With cashless payment options including NFC support and magnetic stripe reader for credit and debit cards, integrated with touchscreen display of calorie information, vending machine operators can expect to increase revenue for each machine while meeting regulatory requirements.
Remote management enables quick price adjustment to support merchandise price changes as they happen, passing increases and decreases both along to consumers.
Key Success Factors: Pre-integrated components of hardware solution Short time to market for new software application EDC offers real time data collection and bidirectional device management functions Rugged hardware reduces maintenance costs
Products:
Custom Hardware w/ Integrated Display
HW / SW
Development
Services
Support

25. Vertical Market Example Use Case
Use Case: Reverse Vending Machine
Application:
Reverse vending machine vendor needed a rugged, reliable communications gateway to exchange data from remote sites in harsh environments with operations and maintenance centers.
Adding EDC to the solution allowed the IT team to eliminate plans to expand data center equipment, power and space to manage and process increased data traffic.
Data streams enable new functions, such as one-to-one advertising.
Key Success Factors: Short time to market for hardware EDC, offering real time data collection Rugged hardware to reduce maintenance costs
Products:
Custom Rugged Gateway
HW / SW
Development
Services
Support

26. Vertical Market Example Use Case
Use Case: Green House & Cool Chain Monitoring
Application:
The customer, a mid size company growing and selling vegetables required a monitoring solution for their green houses (temperature, light, humidity) and for their delivery trucks (temperature, cool chain monitoring).
The monitoring of both the green houses as well as the trucks is mainly to protect the investments in terms of “goods”. The truck solution was especially appealing because of the ability to react when a cooling system fails before the load is lost.
Key Success Factors:
Short time to market due to EDC approach ESF Simple dashboards provided by Eurotech Alarms sent when reaching temperature thresholds Flexible hardware platform
Product:
Helios Programmable Edge Controller

27. Vertical Market Example Use Case
Use Case: Warehouse Application
Application:
The customer needed a WinCE based hands free solution for a warehousing application. Integral part of the solution had to be a barcode scanning device.
Key Success Factors:
Rugged design Battery operated Low power consumption, long battery life Ring-Scanner Hands-free operation
Product:
WL-1100 Wrist Wearable Computer

28. The Vending Market
Summary
Vending machine operators face tight competition, rising merchandise costs, changing consumer preferences and new regulations, making it vitally important to improve efficiency in inventory management, stocking schedules and routes, and equipment repair and maintenance.

29. The Vending Market
Summary
Eurotech offers a range of proven solutions to resolve issues that are especially problematic for vending machine operators:
•Short time to market, reduced risk, complexity & cost
•Remote device / application / machine management
•Reliable and detailed data collection
•Deep experience to the design smart display systems to retrofit deployed vending machines
•Hardware integration for cashless payment applications including magnetic stripe readers (MSR), RFID and NFC readers

30. Be Smart !
… use Eurotech technologies
Field > Cloud > Business Application
The M2M Integration Platform

31. www.eurotech.com
Thank You!