1. Eti L. Eteuati
43 Washington Ave
South Hadley, MA 01075
Phone: 413-335-2957
etieteuati@ymail.com
Objective
To provide excellent service. Be proficient and efficient in providing service and to
Exceed Employer's Expectations in any given field,
Ability Summary
Field Electronic Technician with over 5 years of experience in technical and
customer service support rolls.
Effectively identifies problems using advance troubleshooting skills.
Courteous and prompt Field Service Technician with superior customer service
skills. Handles high-pressure situation and resolves customer issues in a calm and
courteous manner.
A background in Satellite installation and troubleshoot equipment for service
provided to customers in a timely manner.
Employment History
Electronic Technician
11/2012 - 02/2015 PUMPCO
SERVICES
Minot, ND
PUMPCO SERVICES November 2012 to February 13 2015 Electronic Technician
Minot, ND Prepared Equipment for all operations. Verified that all information was
readily available and displayed correctly. Tacked maintenance action and
completed records. Assessed operation and made recommendations to improve
safety, increase productivity, enhance performance and reduce cost. Monitored
Well production equipments. Energized data van and data acquisition equipment.
Setup sensitive electronic test tools and equipments. Quickly replace faulty parts
and unit wiring and re-tested system.
Field Technician
01/2012 - 09/2012 DIRECTV Bismarck, ND
DIRECTV January 2012 to September 2012 Field Technician Bismarck, ND
Explained company offerings to promote products and services to clients.
Installed satellite TV systems in residences and businesses. Documented and
reported each installation in company log book. Carefully explained all aspects of
running the cable systems to customer. Examine systems to locate problems such
as loose connection and broken insulation. Inspected installation site to determine
material requirements. Maintain spare equipment and parts and manage
inventory. Supplied technical and customer service support by phone and in
person.
Seasonal Delivery Driver
11/2011 - 12/2011 FEDEX Chicopee, MA

2. FEDEX November 2011 to December 2011 Seasonal Delivery Driver Chicopee,
MA Completed a daily pre-trip inspection checklist before first delivery of the day.
Selected the most efficient routes in compliance with delivery instructions and fuel
policy. Check vehicle's fluid levels and tire pressures and schedule any required
repair's. Establish long-term customer relationships through prompt and courteous
service. Operate motor vehicle's in a safe and efficient manner. Obtain signatures
needed to complete and process all paperwork in a timely manner.
Operator/Selector
08/2011 - 11/2011 C&S WHOLESALE Westfield, MA
C&S WHOLESALE August 2011 to November 2011 Operator/Selector Westfield,
MA Operated and maintain a forklift truck in a safe and efficient manner. Operated
equipment safely and efficiently at all times.
Account Manager/Delivery & Field Tech
06/2010 - 08/2011 Aarons Sales &
Lease
Westfield, MA
AARONS SALES AND LEASE June 2010 to August 2011 Account manager/Field
Technician Westfield, MA Trained new employees and explained protocols clearly
and efficiently. Maintain composure and patients in face of difficult customer
situations. Displayed courtesy and strong interpersonal skills with all customer
interactions. Resolve customer complaints and concerns with strong verbal and
negotiatiation skills. Support customers with online billing and account issues.
Education and Training
Completion Date Issuing
Institution
Location Qualification Course of
Study
06/2017 ITT-Technical
Institute
Norwood
Campus,
MA
Associate's
Degree
Computer
and
Electronic
Technology
(CET)
I am currently attending ITT-Technical Institute. The goal is to
obtain my Bachelor's in Electronic Engineering with a further
understanding of Electronic Technology. The main goal is to gain
more experience and to be able to provide the best service possible
in my field.
06/1988 Tafuna High
School
AS High School
Diploma
General High
School
Curriculum
Honors & Activities
Responded to and resolved multiple service request per day
Assisted in training multiple new service technicians.
Completed 40 hours of OSHA training in SAFETY.
Manage a portfolio of 200 accounts generating $40,000 in sales per month.

3. Additional Information
Troubleshooting proficiency
Patient and Dilligent
Vast technical knowledge on Satellite dish installation
Strong attention to details, troubleshooting, critical thinker
Self-starter. Responsible and reliable. Decisive.
Customer service oriented
Detailed References
Kevin McDonald, Supervisor
Pumpco Services
520 64th Street SE
Minot, ND 58701
701-389-0406
Supervisor reference known for 3 year(s).
Daniel Larson, Lead Electronic Technician
Pumpco Services
520 64th Street SE
Minot, ND 58701
701-389-2117
Personal reference known for 3 year(s).
Tom Keisher, Lead Electronic Technician
Pumpco Services
520 64th Street SE
Minot, ND 58701
701-389-0828
Personal reference known for 3 year(s).