Input 1 Outsourced Installment Billing

1. An Installment Billing Overview

3. Outsourcing a non-core competency, such as billing, allows insurance carriers to sharpen their focus, drive
strong underwriting results, and create new products. It also dramatically reduces capital expenditures
and the reliance on human resources; all while increasing the leverage of the insurance carrier’s most
valuable asset: the expertise of its people.
To help insurance carriers and program administrators stay on top of customer relationships, Input 1 has
designed a comprehensive outsourced billing solution. Our time-tested program combines highly-adaptive
technology and five-star service to meet the ever-changing needs of your customer…and we facilitate this
without your need to scale.
“Billing is the most frequently available point of contact with
customers, including agent and insureds. Why not take full
advantage of this incredibly valuable touchpoint?”
Program Overview //

4. The Input 1 billing solution delivers one of the most comprehensive and streamlined solutions for the P&C marketplace today. Our advanced
technology, expert staff, and solutions-driven service delivers exactly what you and your customers demand in this rapidly–evolving
environment. The following is just a few of the many data processing services provided under this program:
Data Processing //
• Direct Bill, Agency Bill and Premium Financing
• Flexible billing and installment plans (including irregular payment schedules)
• Remittance processing
• Recurring ACH and Recurring Credit Card Payment Options
• Invoice or coupon billing available
• Highly Flexible Fee Structures
a. Installment Fee
b. Late Fee
c. Cancellation Fee
d. Reinstatement Fee
e. NSF Fees
f. Finance Charges
• Refund processing
• Premium endorsement processing

6. Customer Care //
A unique, dedicated
Toll Free number
Our Staff is highly experienced
and Knowledgeable
Online access to account
information 24/7/365
Automated account information
and payment options via the phone
KPI: tracking and analysis
(more on next slide)
Open: Monday - Friday
9:00 a.m. EST to 5:00 p.m. PST
Customer Care functions are critical to the overall success of any program and Input 1’s Customer Care group provides customers the
piece-of-mind they’re looking for.

7. Customer Care: The Science of Leveraging KPIs //
At Input 1, improving your customer’s experience and interaction with your business is an exact science. The data we collect allows us to
predict even the most minor fluctuations in volume and staffing needs. Specifically, this means that we leverage data to predict required
adjustments to address staffing issues, well before they occur. This promotes growth and prevents even minor disruption to your business.
Abandonment Rate
Reports the percentage of
callers that hang up before
they could be connected to
a live representative.
Service Level
Reports the percentage of
queue calls that are
delivered to a live
representative’s phone.
Avg. Handle Time
Average time spent on each
call, handling the client’s
needs thoroughly and to
complete resolution.
Avg. Queue Time
Reports the average
amount of time a caller
waits before speaking to a
live representative.

8. Notice Fulfillment //
• Electronic or paper notice presentment
• Welcome Letter/Online Credentials
• ACH Authorization Confirmation/Invoices
• Notices of Cancellation, Reinstatement
• Late/Delinquency Notices
• Late Charge and/or Payment Shortage
• Customizable pre-cancellation notifications
(text or email alerts)
Every conceivable notice requirement, from welcome
letters to cancellation, is handled electronically or through
the mail. This immediacy ensures effective delivery and
removes potentially costly delays in correspondence.

9. The System and Technology //
• Online Account Information and Detail
• Web Payment Services (Check/Credit Cards)
• Online Cancellation Hold Feature
• Customizable Automated Report Delivery (retail agent and
management level reports)
• Online Document Storage and Retrieval
• Standard and Customized Web Services/XML Data Exchange
• Ability to create and maintain custom web portals
Most vendors talk about technology, but often fail to deliver. Input 1
takes this worry away by delivering the most robust and dependable
solution on the market!

10. Relationship Management //
• Regularly scheduled
Management level
discussions on policies,
procedures and performance
• Portfolio Reports
• Commission Handling
• Broker, MGA, and Carrier
Statements
• Multiple-party Disbursements
Gaining greater control of your
billing equates to stronger
relationships with your customers
and better results for your board.

11. Accountholder Experience //
Account Search
Find any account at any time
Documents
All your documents in one place
Make a Payment
Mobile payments made easy
Policy Summary
The essential policy information
Payment History
A complete view of payments
Account Summary
All the detail you’ll ever need
Contact Us
Provide faster access to greater service
Settings
Portfolio access for all user types
Accountholders can access their billing information from any PC or Smartphone and view their
account summary, monitor payment history, make payments, and much more. Empower your
customers and provide them with the freedom and technology they expect.

12. All of the Accountholder
capabilities plus:
• View increased detail on each
and every account placed
• Manage electronic notice
delivery
• Place online cancellation holds
• View and print reports,
including: new accounts,
pending cancellations,
cancellations and
reinstatements
Broker Access: Broker + Policyholder //
The insurance broker has spoken
and they demand access to more
information today than ever
before.

13. Complete system access including:
• Extensive account detail including
internal memos and accounting
related changes.
• Access to the complete audit trail that
includes every change made from the
account inception
• Follow up Memos
• Statistics
• Report Scheduler: Delivered via email:
daily, weekly or monthly
• Custom Report Builder Tool
• Multiple layers of security/access
privileges for company personnel
Carrier and MGA Staff Access: Full Access //
The insurance company or MGA personnel
often need real time data to meet real time
demands from their clients.

14. 1 Sixth Annual Billing Household Survey, December 2013
Take Your Customers Mobile //
Percentage of Smartphone owners making
regular mobile bill payments in 2016
“
”
Mobile bill payment use doubled from eight million
U.S. online households in 2012 to 16 million in 2013.
This growth was driven primarily by smartphone
owners, among whom mobile bill payment surged
150%. Consumers who pay bills using their mobile
device do so primarily for its convenience (70%),
anytime access (55%) and time savings (49%).1
The demand for account information by Brokers and Accountholders has never been greater; if you don’t deliver a solution, you
risk losing touch with an entire generation of customers!

15. • A leading provider of products and services to the insurance industry for over 30 years with an exclusive focus on the billing of
property and casualty insurance premiums.
• Comprehensive outsourcing solutions provider that delivers customizable and automated receivable management tools for
insurance carriers and general agents – all which can be integrated into virtually any system.
• Our intuitive, client-facing services include multi-policy single bill, online bill presentment, online payments, and payment
reminders via email and text.
• More than one million agents, brokers, and policyholders experience our services every day.
• With over 25 years of consistent growth, and a knowledgeable group of professionals devoted to the success of our
customers, Input 1 provides stability and sustainability for the long run – a true partner for accelerated growth.
30 + Years for Input 1 //