1. Continued…
Eric Bushman
Pasadena, CA 91105 • eric.c.bushman@bankofamerica.com • 626-298-1844
Team Manager / Social Media Coordinator
Skillful and energetic professional with proven ability to produce engaging social media content
and confidently lead teams with exemplary communication skills.
— Key Qualifications —
 Proven ability to understand federal finance regulations and apply them to ensure compliance on
all levels within the organization.
 Adept at executing social media strategies by utilizing social media analytics to continually
benchmark, improve, and compete.
 Demonstrated leadership skills with expert conflict resolution strategies, skills with explaining
complex procedures clearly, and prowess in implementing successful training methods.
 Proficient in Microsoft Office Suite, Outlook, Witness, Facebook, Blogs, and Twitter.
Professional Experience
Bank of America: Merrill Lynch. – Location, California
MANAGER AND SOCIAL MEDIA COORDINATOR, 12/2006 to Present
Maintain quality expectations set forth in the Bank of America policies and proceedures. Supervise
a senior level team of 12 professionals who specialize in client support for the brokerage and deposit
division. Continually guide and support team members with regular constructive feedback.
Selected Contributions:
 Increased employee satisfaction and employee retention rates through successful
implementation of development programs.
 Oversee the weekly training and development of associates to ensure quality driven
performance while also creating a culture of continual improvement.
Bank of America – Location, California
SOCIAL MEDIA WORK FLOW COORDINATOR, 2014 to 2016
Directed social media presence for the company. Consistently monitored social media analytics for
Facebook, Twitter, and blogs. Utilized graphic and web design techniques to create engaging and
meaningful content for online community members. Analyzed metrics to develop benchmarks and
create successful marketing social media marketing campaigns.
Selected Contributions:
 Successfully increased social media reach and user engagement.
 Designed and created calendars and syndication schedules to increase communication to
internal and external customers.

2. Eric Bushman ••• Page 2
Bank of America – Simi Valley, California
REGULATORY RELATIONS- COMPLIANCE ASSOCIATE, 2011 to 2014
Remained knowledgeable on regulations to remain complaint with federal regulations such as Real
Estate Settlement Proceedures Act, Federal Deposit Insurance Act, and Federal Bankruptcy Code.
Regularly responded to legal complaints and collaborated with internal resources to prepare for
company litigation. Negotiated with clients to form settlement agreements and consistently ensured
quality control standards were upheld.
Selected Contributions:
 Played integral role during litigation preparation; provided solutions to complex legal issues.
 Trained new or less experienced associates to maintain quality standards and increase
communication within the company.
Bank of America– Location, California
AVP WEALTH MANAGEMENT CLIENT SERVICE MANAGER, 2011 to END DATE
Directed team of nine associates in support operations, providing imperative support to associates
in other departments. Provided explanation to complex polices and proceedures to upper level
financial advisors. Trained associates in internal customer service and ensured timely responses
were provided.
Selected Contributions:
 Increased associate performance through regular weekly coaching and mentoring sessions.
 Recognized as Service Level Champion for all sites in Wealth Management Division daily.
Bank of America– Location, California
AVP EMAIL RESPONSE TEAM MANAGER, 2007 TO 2008
Assessedemails and independently determined which individual would be able to provide assistance
for the request. Supervised a team of 14 associates, monitoring their performance and setting goals
for them to achieve. Upheld quality standards and ensured associates had a clear understanding of
company expectations, while providing ongoing support.
Selected Contributions:
 Played key role in efficient delivery of service support requests.
 Increased associate morale and performance.
.
Educational Background
Bachelor of Arts, History and Sociology
UNIVERSITY OF CALIFORNIA, DAVIS