AIOps Deployments in the Real World: Bringing Operations and Security Together

IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
AIOps Deployments in the Real World:
Bringing Operations and Security Together
Dennis Drogseth
Vice President
Enterprise Management Associates
Marty Pejko
COO
Centerity

Watch the On-Demand Webinar
Slide 2
• AIOps Deployments in the Real World: Bringing Operations and Security
Together on-demand webinar: https://info.enterprisemanagement.com/aiops-
deployments-in-the-real-world-webinar-ws
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch

Featured Speakers
Slide 3 © 2020 Enterprise Management Associates, Inc.
Dennis Nils Drogseth, Vice President, EMA
Dennis joined Enterprise Management Associates in 1998 and brings several years of
experience in various aspects of marketing and business planning for service management
solutions. He supports EMA through leadership in IT service management (ITSM), CMDB
systems, and megatrends like advanced operations analytics, cross-domain automation
systems, IT-to-business alignment, and service-centric financial optimization.
Marty Pejko, COO, Centerity
Marty has over 25 years of technology experience in enterprise software, security, networking,
and communications. Marty formerly worked as VP of Global Channels for Guardium
(acquired by IBM), as VP of Global Channel Sales for Network Intelligence (acquired by
EMC/RSA), as VP of Business Development for International Sales for Quantum Bridge
Communications (acquired by Motorola) and as Corporate Counsel for GeoTel
Communications (acquired by Cisco).

AIOps Deployments in the Real World:
Bringing Operations and Security Together
Dennis Drogseth
Vice President
Enterprise Management Associates

Agenda
EMA’s AIOps research, past and
present
What makes AIOps, AIOps?
How are AIOps solutions being
evaluated and selected?
How should you plan to advance your
AIOps deployment once underway?
What are the chief obstacles for
enterprises and service providers
going forward?
What are the most critical use cases
and benefits for AIOps?
How are AIOps and SecOps
converging?
1
2
3
4
5
6

EMA’s AIOps Research:
Past and Present

Prior AIOps-Related Research From EMA
EMA Radar for Advanced Performance
Analytics Use Cases Q4 2012
Advanced IT Analytics: A Look at Real-World
Adoptions in the Real World March 2016
Leaders in Advanced IT Analytics
September 2017
AIOps and IT Analytics at the Crossroads:
What’s Real Today and What’s Most Needed
for Tomorrow? September 2018

EMA’s Current Radar:
Why we Believe it’s a Game-Changer

What Makes AIOps, AIOps?

Assimilation of critical data types across
multiple domains
Support for multiple use cases
Self-learning heuristics (AI/ML)
• Anomaly detection, predictive insights,
prescriptive recommendations, if/then analytics
Use as a strategic overlay for third-party toolset
assimilation, with values in toolset consolidation
Insights into application/infrastructure interdependencies
Support for legacy, private, and public cloud is also key
What Makes AIOps, AIOps?

Why Now?
Digital transformation: Business services are
becoming more and more digital
Business agility: New business services need to be
made available faster and updated in a more timely way
Automation: Models for IT organizations are shifting
toward higher levels of data-driven automation
Cross-domain: IT needs to work across silos more
than in the past, with shared data and common insights
Cost: Cost efficiencies count more than ever

How are AIOps Solutions Being
Evaluated and Selected?

Top Priorities in Selecting an AIOps Solution From
Recent EMA Research
25%
24%
24%
21%
20%
19%
19%
19%
17%
16%
16%
15%
15%
14%
14%
12%
9%
0% 5% 10% 15% 20% 25% 30%
Ease of implementation
Ability to scale across large IT environments
A secure and compliant solution
Flexible and graphically compelling reports
Easily customized analysis
Ease of use
Ability to support large volumes of data
Support for full application/infrastructure stack
Robust integration capabilities
Low cost
A strong customer community
Modular extensibility of function
Targeted function for specific roles and use cases
Consulting and/or support options
Strength of technology partner ecosystem
Prior/Current relationship with the vendor
Willingness to partner
Sample Size = 300, Valid Cases = 300, Total Mentions = 900

Selecting Centerity for Effective Integrations
“We chose Centerity because we were looking for a vendor that could be flexible
and responsive to our needs. We also wanted a platform that was extensible to
support integrations based on customer demands. And I have to say that
Centerity has accommodated us every step of the way in our deployments.”
A chief technology officer in a large, North American provider of technology
services for defense, aviation, medical research, and other industries

“We selected our AIOps platform after evaluating other platforms and suites
because of its AI/analytic strength and guided machine learning. The platform’s
embedded capabilities for automation were also an important factor.”
A director of global monitoring operations at
global industry leader in the oil and gas industry
Machine Learning and Automation are Central in
Selecting an AIOps Platform

Top Roles Supported
IT Roles
• Application management/support
• Help desk/service desk
• Network
• Systems
• Infrastructure management
• ITSM team
• Executive IT
• DevOps
Business Roles
• Online operations
• Line of business
• Digital transformation teams
• Non-IT executive
• Business application owners
• Enterprise operations

Selecting AIOps to Bring Roles Together with
Unique Dashboards
“We chose our solution with an eye to collaboration across IT, which has improved
dramatically because we have one place to get information. Different teams
customize the dashboard for what they need, and all the information is there in
one place.”
A senior infrastructure services analyst at a
technology company supporting federal healthcare services.

Selecting Centerity as a Single Pane of Glass
“We chose Centerity in support of managed cloud services because we needed
a single pane of glass to assimilate a wide variety of sources in our own
environment and across our customer base. The platform’s user-friendliness
stood out.”
A project manager in a
large telecommunications company

How Should You Plan to Advance Your
AIOps Deployment Once Underway?
What Are the Chief Obstacles?

Thinking Ahead
What are your long-term priorities
and concerns?
What’s already in your current
technology environment?
What are likely to be your fastest
near-term wins?
Before you assess your AIOps platform
choices, you should look closely at who
you are and where you want to go.

Making a Quick Assessment of What’s Real with
Centerity
“With Centerity, it was easy to create service views to reveal what had been
hidden before. As soon as we saw some demos, we could immediately see
what was wrong in our infrastructure. We also created a dashboard for
different customers in which we showed how our IT capabilities support their
business services.”

Time to Value
“It took us about three months to get through deployment to where we could
see substantial value. Administration on an ongoing basis is fairly easy and
doesn’t require a lot of engineering.”

Moving Through AI/ML Maturity
“We are currently using the trending and predictive capabilities of the platform,
assessing repetitive or anomalous behaviors. We are planning to go on to self-
corrective action with more automation in play, both for prevention and
prescriptive remediation.”

Top Roadblocks for AIOps Adoption
What are the three biggest roadblocks that you foresee in adopting IT analytics for your organization?
32%
30%
27%
26%
26%
24%
22%
22%
21%
20%
17%
17%
16%
0% 5% 10% 15% 20% 25% 30% 35%
Data quality issues
The products are not yet fully baked
Data relevance - lack of context
Tools are too complex to use/administer
Getting budget and people
We have trouble extracting data
Incomplete data
Availability of relevant skillsets
We're not used to sharing data sources
Internal politics/leadership
Move from reactive to proactive
Cultural issues - fear of job loss
Cultural issues - resistance to change
Sample Size = 300, Valid Cases = 300, Total Mentions = 900

Governance: Capture Your Efficiencies
“For incident management, we built some in-house dashboards capturing data
surrounding MTTR efficiencies, including how many stakeholders are involved
and what the outcomes are.”
ITSM manager in a
large financial services enterprise

Being Enabled with Effective Autodiscovery
From Centerity
“Centerity has an amazing autodiscovery capability, capturing new infrastructure
requirements with no need to reconfigure. The platform builds maps of everything it
sees, which are supporting us both for operations needs but also in the CI/CD
arena for predeployment infrastructure.”

Having a Top-Down Approach to AIOps
Deployment Correlated Strongly with Success
How would you describe your deployment process for analytics adoptions?
by
Overall, how successful do you feel your organization has been with its advanced IT analytics investments to date?
68%
17%
14%
2%
43%
30%
25%
2%
27%
30%
39%
5%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Top-down, driven by the IT executive suite
Bottoms-up, driven by mid-level teams and technical experts
A mixture of top-down and bottoms-up
Primarily third-party consultant-driven
Extremely successful Very successful All others
Sample Size = 300

Grow with Enthusiasm and Prepare for Politics
“Our AIOps platform has become so popular that we’ve become victims of our own
success. There’s been a great response to the tool, but of course that puts more pressure on
my team to constantly deliver extensions to the solution.”
A principal engineer at a large communications and entertainment services corporation
“There are always politics associated with process improvements, so we do get
challenged, and our AIOps platform is a huge help in managing the dialogue.”
Manager from a large financial services enterprise

What are the Most Critical Use Cases
and Benefits of AIOps?

Diversity of Approach and Use Case
Business Impact and IT-to-Business Alignment
Incident, Performance, and Availability
Management
Change Impact and Capacity Optimization
DevOps, SecOps, IoT

Leading Benefits of AIOps in Deployments
What benefits has your organization seen so far from its investment in AIOps?
30%
28%
28%
28%
27%
27%
26%
25%
25%
25%
25%
24%
24%
24%
24%
23%
23%
23%
23%
22%
22%
0% 5% 10% 15% 20% 25% 30% 35%
Improved OpEx efficiencies within IT
Faster time to repair problems
Faster identification of advanced threats
Faster time to deliver new IT services
Correlation between change and performance
Improved employee experience
Better alignment with business performance
More efficient use of infrastructure capacity
Improved efficiencies in managing change
Higher levels of SecOps collaboration
Improved customer experience
Compliance with industry requirements
Higher levels of DevOps collaboration
Improved adoption of self-service
Customer behavior to drive innovation
More efficient use of cloud resources
Less time spent in writing rules
Real-time insights on IT services
Significant reduction of SLA penalties/costs
Reduced cost per ticket
Ability to prevent problems
Sample Size = 300, Valid Cases = 300, Total Mentions = 1,580

Some Typical Percentages From AIOps Deployments
“We have already achieved some excellent successes. Some of these successes include:
• A 60% reduction in the time required to bring new customers on board
• A 50% reduction in the number of incidents during non-business hours
• A 21% reduction in the time required for incident resolution
• A 70% improvement in our own OpEx efficiencies
• A 60% reduction in service-level agreement breaches
• An estimated one million U.S. dollar savings in our annual operational expense
• Overall improved customer experience and service quality”
Comments from a technology and business management at a
large MSP

Optimizing Efficiency in Change Management
“One of the values we’ve seen is minimized change advisory board (CAB)
requirements. This has helped tremendously from an OpEx perspective. We no
longer need so many people on the call. At the end of the day, they just want to
know if a planned change is risky or not.”
ITSM manager in a
large financial services enterprise

Calculating Change-Related Costs with Centerity
“The platform is also well positioned to address our need to view and understand
business outcomes. Centerity’s AIOps has calculators built in it not only to scope
or plan a change from a capacity perspective, but also to address change
management requirements from a financial perspective. Very few companies
can provide that kind of insight!”

Investing in AIOps can Lead to Strong Value
To what extent have investments surpassed software, deployment, and administrative costs to date?
42%
39%
16%
3%
0% 10% 20% 30% 40% 50%
Value has dramatically exceeded costs
Value has slightly exceeded costs
Value has risen to fully equal costs
Overall costs are still exceeding value
Sample Size = 295

How are AIOps and SecOps
Converging?

AIOps Triage and Change Management Priorities
Triage
Isolate security-related issues
Establish technology requirements
Isolate issues within the DB
Isolate issues in the network
Triage across virtualized systems
and networks
Isolate issues in storage
Change Management
Security-related issues
Data quality management
efficiencies
End-user experience
Public cloud efficiencies
Hybrid cloud cost and capacity

Security-Specific Metrics for AIOps
What security-specific metrics are you targeting now or within the next 12 months for your AIOps platform?
36%
36%
35%
33%
33%
32%
31%
29%
29%
29%
27%
26%
23%
21%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Network detection of threats
Relative security risk
Fraud detection
Data loss detection
Vulnerability and patch management
Endpoint activity
System change and/or configuration
Proactive business risk management
Software defects per lines of code for custom applications
Time to resolve software defects for custom applications
User activity
Mean time to identify incidents
Mean time to respond to incidents
Mean time to resolve incidents
Sample Size = 300, Valid Cases = 300, Total Mentions = 1,261

Heuristics and Best Practices for AIOps
Heuristics
Security instrumentation
User experience analytics
Big data search (Tableau)
Data mining
Event analytics
Best Practices
ISO Security 27001/27002
Regulatory compliance
(SOX, FISMA, HIPAA)
IT Balanced Scorecard
COBIT
Service Integration and
Management

Why are AIOps and SecOps Converging?
Security, compliance, and risk
management are becoming increasingly
essential in the digital age
• More and more dependence on digital
service reliability
• Upsurges in security-related and risk-
related intrusions
Core IT management processes almost
always overlap with security-related
concerns
• Change management with minimal risk
and effective compliance
• Triage across service
disruptions/incidents
• Cloud-related vulnerabilities
OpEx efficiencies + minimal service disruption

Merging Operations & Security
Marty Pejko
COO
Centerity Systems, Inc.
A Merlin Ventures portfolio company

Guiding Principles:
End-to-end
• Coverage for all technology layers
• Security overlay over everything
• Visibility for all stakeholders
• Business impact analysis
Overarching Theme: Context is Power

Achieving business and
operational impact requires
critical capabilities that must
work together
Essential Features

Dynamic Service Views
Centerity’s DSV advantages
• Transforming data into insight
• Automatic discovery (element &
process)
• Customizable executive (SLA)
dashboards
• Shared intelligence (stakeholders)
• Business status-at-a-glance

Monitoring any type of data from any source & location
Data Collection
Four stages
of Monitoring

Architecture
Highly scalable and secure
• Container & microservices-
based architecture
• Big data backend
• Cloud-ready

Analytics Enrichment via
AI/ML:
• Anomaly detection & alerting
• Predictive projections
• Prescriptive recommendations
• Dynamic threshold tuning
• Process impact analysis via dsvs
Become Proactive, Not Reactive

Analytics
Enriched via AI/ML:
How:
• Use unsupervised data (unlabeled data)
• Observe different patterns (peaks, drops, shifts,
time, trends)
• Utilizing neural network architecture
• Constantly validating, testing & retraining the
model automatically
Results:
• Ability to predict the future based on past & current behavior
• Take proactive steps to prevent upcoming issues
• Capacity planning

Clear and Concise
Advanced Visualization:
• Intuitive graphics
• Hierarchical charts
• Dependency Maps
• Live topology maps
• Geolocation views
• Real-time visual layouts
• Intelligence-at-a-glance

Summary:
• Context sensitive analytics drives performance &
efficiencies
• Shifting from reactive to proactive
• Intelligent problem solving
• Predicting & prioritizing events
• Business impact analysis of events to processes
• Shared intelligence (DSVs) across stakeholders
creates:
• Better business outcomes
• Through alignment of IT & business
AIOps Benefits

AIOps with Integrated Security
Marty Pejko
COO
Centerity Systems, Inc.

Combining AIOPs & Security
“Integration of security operations, fraud and compliance with critical
areas of IT is now delivering significant value.”1
Benefits of sharing security-related data with other IT roles:
• 34% improved operational efficiencies
• 34% improved overall data quality
• 33% improved compliance w/ industry requirements
• 32% faster time to deliver new IT services
• Respondents were using multiple tools maintained within their own
data silos.
1 EMA “Integrating SECOPS with Operations, Development and ITSM in the Age of Cloud and Agile.”

Current Relationship between IT
& Security:
• Security & IT still largely in
reactive mode
• Lack of end-to-end traceability
• Siloed solutions & approaches
• No end-to-end business impact
visibility
• Lack of transparency to business
• Little business impact analysis
Working in Silos

• Convergence of AIOps and
security
• Single, unified platform
• Alignment b/t IT & security
Slide54 © 2020 Enterprise Management Associates, Inc.
What is Needed:
• Reduce risk
• Improve agility
• Achieve digital transformation
goals

• Created a security overlay layer
• Compliance & configuration scoring
• Attack surface discovery & management
• EDR capabilities
• Rogue device mitigation
• Real-time, correlated alerting
• Results: merged AIOPs / security platform
• Unified visibility to risk posture & impact on IT
• SLA management
• Correlated executive dashboards
Centerity has achieved this convergence:

Centerity AIOps with Integrated Security
Addresses the need for a business-
centric view of systemic:
• Health
• Performance
• Availability
• Security
for critical business processes,
services and applications

See a demo:
centerity.com/request-a-demo
Download the complete EMA Radar Report:
centerity.com/ema-report-aiops-a-guide-for-investing-in-innovation-centerity-systems
A Merlin Ventures portfolio company

AIOps Deployments in the Real World: Bringing Operations and Security Together

Recomendados

Recomendados

Mais conteúdo relacionado

Mais procurados

Mais procurados (20)

Semelhante a AIOps Deployments in the Real World: Bringing Operations and Security Together

Semelhante a AIOps Deployments in the Real World: Bringing Operations and Security Together (20)

Mais de Enterprise Management Associates

Mais de Enterprise Management Associates (20)

Último

Último (20)

AIOps Deployments in the Real World: Bringing Operations and Security Together