1. ENOCH RAJ PRABAHARAN
702 – B, 4th
North Street, Thyagaraja Nagar, Tirunelveli, Tamil Nadu 627011
Cell: 9884088131 – enochraj@outlook.com
PROFESSIONAL SUMMARY
• Cogzidel Technologies, Madurai - IT Sales Manager - 8 months
• Projects Abroad, Madurai - Global Administration Manager - 7 years & 7 months
• Sutherland Global Services, Chennai - Technical Support Executive - 1 year & 3 months
CORE QUALIFICATIONS
• Good Knowledge in handling CRM tools like Hubspot.
• Good at writing proposals and closing contracts.
• Human Resource subject knowledge and excellent people management skills
• Excellent interpersonal and oral communication skills
• Dedicated Team player - Ability to work both independently as well as with the team
• Accustomed to working in a fast-paced environment and managing multiple projects and priorities
• Excellent project management abilities
• Flexibility in job - Telephone communication with international assignees despite time zone
differences
• Solid understanding of immigration/emigration requirements, customs, visas and taxes of 30+
countries
• Good knowledge of flight routes, geography and the booking process
• Proficient in MS Office Suite
WORK HISTORY
IT Sales Manager, Cogzidel Technologies – Madurai 05/2016 to
Current
• Exceeded monthly sales target by an average of 22%.
• Reviewed operational records and reports to project sales and determine profitability.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
and security practices.
• Created and launched new online marketing strategies that resulted in 22% sales increase.
• Supported the sales team in writing proposals and closing contracts.
• Supervised a sales force of 9 sales associates.
• Trained all incoming sales team members.
• Approved all sales staff budget expenditures.
• Increased revenues by 30% within the first six months as Sales Manager.
• Ensure correct usage of CRM and other sales applications.
Global Administration Manager, Projects Abroad – Madurai 03/2010 to
04/2016

2. Company Background:
Projects Abroad is a UK based volunteering organization with an annual turnover of approximately
£20,000,000. They specialize in arranging projects globally for volunteers who would like to help, learn and
explore in the developing countries worldwide. They also help the volunteers/clients with flights, visas and
accommodation arrangements at destinations.
The administration wing of Projects Abroad is located in Madurai. The administration office coordinates
with the global recruitment and destination offices of Projects Abroad to provide services to the volunteers in the
field of travel, admin and visa.
Roles & Responsibilities:
• Handled the entire operations of the Global Administration Office which included staffing, training
and other HR related tasks of Visa/Travel/Admin teams
• Hired and trained 100+ staff; coached and mentored staff to ensure smooth adoption of new travel
policies
• Worked closely with visa department to obtain suitable flight itineraries for clients
• Partnered successfully with International Travel Agencies to obtain cheaper flight quotes to our
clients
Achievements:
• Promoted to "Global Administration Manager" from "Head of Travel Team"
• Strengthened company's business by leading implementation of new policies in travel especially
with ideas to improve their design layout
• Increased sales by 33% in one year through efficient sales tactics
• Won a reward trip to the UK in the year 2012 for best performance
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Helped set up a new travel team in Cape Town, SA in the year 2016.
Technical Support Executive, 12/2008 to
02/2010
Sutherland Global Services (for Dell) - Chennai
• Managed call flow and responded to technical support needs of US customers
• Evaluated and responded to incoming sales leads and requests for technical support assistance
• Installed software, modified and repaired hardware and resolved technical issues
• Identified and solved technical issues with a variety of diagnostic tools
• Met and exceeded company sales and productivity goals for the time I worked with Dell
• Resolved customer issues in a clear, courteous and straightforward manner
• Demonstrated professionalism and courtesy with customers at all times
Head of Travel Team, Projects Abroad - Sivakasi 07/2007 to 11/2008
• Worked with international travel agencies to arrange tailor-made flight itineraries to our clients
• Addressed passengers’ concerns about delayed and canceled flights and resolved the issue through
effective communication with airlines and travel agencies
• Helped improve sales percentage
• Worked closely with visa department and agencies to find itineraries which are well suited for our
clients who are of different nationalities

3. EDUCATION___________________________________________________________________________
_____
2014 MBA Madurai Kamaraj University - Madurai Human Resources I Class
(62.61%)
2007 B.Tech. Dr. Sivanthi Aditanar College of Engineering
(Anna University) – Tiruchendur
Information Technology I Class
(72.53%)
2003 XII IIPE LR Hr. Sec. School, Tirunelveli TN State Board I Class
(71%)
2001 X Magdalene Matriculation Hr. Sec. School,
Tirunelveli
TN Matriculation Board I Class
(73.18%)
SKILLS_______________________________________________________________________________
_____
• Motivational Leadership style
• Good Analytical Skills & Logical
thinking
• Self-motivated & directed
• Time Management ability
• Able to quickly learn and master new/changing policies, procedures, guidelines, regulations
and systems
PERSONAL
INFO____________________________________________________________________________
• Father’s Name: D. Prabaharan
• Passport No: G4491720
• Date of Birth: 31st March 1986
• Gender: Male
• Mother Tongue: Tamil
• Language Proficiency: Tamil, English, Hindi (Read and Write)
• Assets: Good team-player, smart-worker and a quick learner
• Hobbies: Travelling, Singing, Listening to Music, etc.,
REFERENCE_______________________________________________________________________
________
Available upon request