1. Confidential l Copyright 2012 NCS Pte. Ltd. All Rights Reserved.
Business Process
Transformation Update
Process Sub-Committee
02 August 2012

2. Confidential l Copyright 2012 NCS Pte. Ltd. All Rights Reserved.
Scope
• Provide suggestion and inputs to the existing NCS BMS process
in 2 areas:
– Suggestion and inputs in the area of completeness and
also details
– Suggestions on the “mandatory” and “optional” tasks with
the objective of enabling smaller projects to adopt the
standard BMS process without crippling the team with too
much additional load.

3. Confidential l Copyright 2012 NCS Pte. Ltd. All Rights Reserved.
Process Sub-Committee
• Citibank Representative
– Karthi A Srinivasamurthi
– Suraj Eapen
• DBS Representative
– Malipeddi Subash Babu
• MOM Representative
– Ma Camila Cecilia Carreon Castillo
• Small project Representative
– To be determined
• Low Eng Kiat

4. Confidential l Copyright 2012 NCS Pte. Ltd. All Rights Reserved.
Process to be covered
• Service Management Planning
• Planning and Implementing New or Changed Services
• Service Strategy
– Demand Management
• Service Design
– Availability Management
– Capacity Management
– IT Service Continuity Management
– Information Security Management
– Service Catalogue Management
– Service Level Management
• Service Transition
– Change Management
– Release and Deployment Management
– Service Asset & Configuration Management
• Service Operation
– Access Management
– Event Management
– Incident Management
– Problem Management
– Request Fulfilment
• Continual Service Improvement

5. Confidential l Copyright 2012 NCS Pte. Ltd. All Rights Reserved.
Working Process
Individual review
Team critics
Moderation
Recommendation
Tools Sub-Committee
Template Sub-Committee

6. Confidential l Copyright 2012 NCS Pte. Ltd. All Rights Reserved.
Current Progress
• Team started working on 3 processes:
– Incident Management
– Problem Management
– Event Monitoring
• Target
– To complete moderation by 3 Aug
– To provide suggestion to Tools and Template sub-
committee by 6 Aug

7. Confidential l Copyright 2012 NCS Pte. Ltd. All Rights Reserved.
Let us be a Value Creator for your organisation
Thank You