1. 2015 - 2016
2016 - Present
Emily Equitz
Colorado Springs, Colorado
EmilyEquitz@gmail.com | (907) 854-0539
PROFESSIONAL SUMMARY
Accounts Receivable Representative - Billing Specialist - Client Service Specialist - Account Manager
Financial Services - Medical billing - Customer Service - Team Leadership
A creative support professional with a record of increased responsibility. - Proficient in prioritizing and
completing tasks in a timely manner, multi-tasking when necessary. - Customer focused with diverse
experience including credit services, medical billing, and insurances. - Excellent oral and written
communication skills.
EMPLOYMENT HISTORY
Accounts Receivable Representative, Envision Radiology
Colorado Springs, CO
• Follow up with insurance companies on submitted claims for status of payment via phone call, email,
or the use of websites.
• Appeal denied claims with the necessary documentation.
• Actively work accounts receivable to maintain acceptable days in A/R.
• Maintain strict confidentiality regarding PHI as well as follow HIPAA regulations.
• Identify issues with HCFAs and/or electronic claims.
Client Service Specialist, Credit Service Company,
Inc. Colorado Springs, CO
• Communicated clearly with consumers, initiating inbound/outbound phone calls in an attempt
to determine proper account mitigation.
• Analyzed consumer accounts in database to help resolve consumer issues.
• Performed within company guidelines and operations according to the purposes and policies
while working independently and multi-tasking to ensure customer and client resolutions are met.
• Maintained cooperativeness and promotes character development by displaying a caring, honest,
respectful and responsible mode of behavior and attitude towards peers, clients, and consumers.
• Flexible in order to adapt with changing responsibilities, situations and regulations to always meet
the clients needs at 100% satisfaction rate.

2. 2011 - 2014
Colorado Springs, CO
• Distributed product samples or literature that details products and services to enhance product sales.
• Called finance company and set customer up on a comfortable payment plan.
• Trained new employees in all product information, sales tactics and demonstration methods to
benefits sales with a well rounded sales team.
Care Manager, F.O.C.U.S.
Eagle River, AK
• Assessed customer and family needs for psycho/social/functional status in the location in which the
patient resides.
• Designed a plan of care appropriate to the needs of the disabled and the family.
• Monitored the plan of services including compliance with the plan of care and
psycho/social/functional status of the customer and family.
• Communicated with customer families regarding changing needs and the development and
maintenance of realistic goals.
• Advocated on behalf of the customer with any service provider, caregiver or family member, as
needed.
• Provided reports of services rendered to patients, and conduct on-going telephone consultations.
EDUCATION
Pre-Nursing Studies, University of Alaska Anchorage, 2014
REFERENCES
Ashley Kiefer
Team Lead
719-458-5283
Michael Smith
Acquisition Official
304-790-0633
Tara Barela
Billing Supervisor
719-332-6080
2014 - 2015Team Lead, Kirby Vacuums