This document provides an overview of the planned content for Module 3 of the BIZMIZ IO2 online course on Online Communication. The module aims to teach learners about appropriate online communication, digital etiquette, and how to identify and deal with inappropriate online situations. The content includes two video lectures covering digital citizenship, ethics, and online communication best practices. It also includes tutor materials and learner handouts with activities to help analyze personal online behaviors and demonstrate good digital skills and etiquette. Self-directed learning materials provide supplemental resources on communicating online, writing effective emails, and self-assessing digital skills. The overall goal is for learners to understand appropriate online interactions and how to engage safely and ethically.

1. BIZMIZ IO2
Contents for Module 3
Online Communication
Developped by Speha Fresia

2. Module 3 – Online Communication: Learning
outcomes
2
Knowledge Skills Attitudes
 Factual knowledge about
appropriate online
communication.
 Factual knowledge about
digital etiquette.
 Basic knowledge to identify
when online communication
becomes inappropriate.
 Factual knowledge of rules for
safe online communication.
 Basic knowledge of how to
deal with uncomfortable
situations when
communicating online.
 Factual knowledge about what
makes a good digital citizen.
 Define digital citizenship.
 Define digital ethics.
 Analyse their own online behaviour
to self-assess if they are a good
digital citizen.
 Demonstrate good digital etiquette.
 Identify inter-personal and intra-
personal skills for online
communication.
 Demonstrate good inter-personal
and intra-personal skills for online
communication.
 Understand how to deal with
inappropriate online communication.
 Understand how to stay safe when
communicating with others online.
 Develop appreciation
of what it takes to be
a good digital citizen.
 Develop awareness of
digital ethics.
 Appreciate
appropriate online
communication.
 Be empowered to
deal with
inappropriate
communication online.
 Engage in safe and
ethical behaviours
when using
technology.

3. Planned content for Online Communication
▪ 2 x video lectures, which focus on the following topics:
 Who is a good digital citizen? Digital citizenship and Ethics.
 How do I communicate online? Online communication,
inappropriate behaviours and safety.
▪ Tutor Manual & Learner Handout with the following activities:
 Overview of the key concepts related to digital
citizenship and digital education, ethics and etiquette in
Internet.
 Check of the personal behaviours within this context,
increasing the awareness on the current laws and the
correct online communication.
3

4. Planned content for Online Communication
4
Who is a good digital citizen? Digital citizenship and Ethics
Topics covered include:
• Definitions of Digital Citizenship
• Rights and Responsibility in the online communication
• Etiquette in Internet
Handouts for learners:
• Understanding and sharing within the group the core concepts related to
digital citizenship and ethical behaviours in the online environment as in
the real life.
• Apply the self-assessment tools of DigComp Grid by Cedefop for
improving their own Curriculum Vitae through checking their digital skills,
specifically for “Communication” and “Safety”.

5. Planned content for Online Communication
5
Extract from Script:
Who is a good digital citizen?
Good digital citizens should:
 Respect themselves and the others.
 Stand up to any inappropriate use (e.g. cyberbullying) when they see it
happening.
 Respect copyright and intellectual property.
 Carefully manage their Digital Footprint.
 Balance the time they spend online and using media.
 Stay safe online.
 Protect private information for themselves and others .
Source - retrieved from (May,2019): https://www.virtuallibrary.info/digital-citizenship.html#

6. Planned content for Online Communication
6
How do I communicate online? Online communication,
inappropriate behaviours and safety
Topics covered include:
• Overall rules, formal and behavioural, practiced by citizens,
professionals and business owners.
• European scenario about Digital Strategy Agenda and the General Data
Protection Regulation (GDPR).
Handouts for learners:
• Understanding of the big scenario in which online communication is
embedded, particularly important for digital women entrepreneurs.
• Apply the self-assessment tool (Annex 1) as reflective exercise about
personal online behaviours for improving the correct and safe use of
online communication.

7. Planned content for Online Communication
7
How do I communicate online? Online communication,
inappropriate behaviours and safety
Extract from Script:
As our world becomes increasingly digital, also our challenges, rights, and
responsibilities are changing too.
We live in a digital world where we can’t avoid using technology. And why would we
want to? The amazing potential to connect, learn, and create shouldn’t be avoided.
In 1995 were delivered the first netiquette guidelines, distinguishing one-to-one
communication, and one-to-many communication.
In 2018 was in force in Europe the data protection reform, with stronger rules on data
protection, that means people have more control over their personal data. See the
enclose pdf document. (*)
Retrieved from (May, 2019): https://ec.europa.eu/commission/priorities/justice-and-
fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en

8. Planned content for Online Communication
8
Self-directed learning materials:
Activity 1
1. Tutorial and Quiz “Beyond email: Learn the various ways beyond email of
communicating and sharing online”
https://edu.gcfglobal.org/en/beyondemail/
2. Article by Collectively, August 2014: “5 Simple Rules for Blogging & Social
Media Etiquette” https://collectivelyinc.com/index.php?p=blog/industry-
insights/5-simple-rules-for-blogging-social-media-etiquette

9. Planned content for Online Communication
9
Self-directed learning materials:
Activity 2
(1) Video (minutes 2:16) and article “Writing an Effective Business Email”
https://edu.gcfglobal.org/en/business-communication/how-to-write-an-effective-
business-email/1/
(2) Digital Competence Framework – Self-assessment Grid by EU CEDEFOP,
2015, https://europass.cedefop.europa.eu/resources/digital-competences

10. This project has been funded with support from the European Commission.
This publication reflec ts the vi ews onl y of the aut hor , and the Commission cannot
be held responsible for any use which may be made of the information contained therein.
Project Number: 2018-1-UK01-KA202-047909