Understand the human experience of change using psychological models to increase the success of organisational change programs.

1. LEADING POSITIVE
CHANGE

2. AGENDA
• The Change Mindset
• Lewin’s Freeze and Unfreeze Model
• Stages of Change
~ Lunch ~
• The Emotion of Change
• Broaden & Build
• Psychological Capital – HERO
• Be the change you want to see

3. Scientific research shows that there
are strong links between feelings and
successful organisational change
programs.

4. UNDERSTANDING TRANSITION
Adaptation of Lewin’s Model of Change (1947)

5. STAGES OF CHANGE
1. Denial 4. Commitment
- “This won’t happen” - “Let’s sort out the resources”
- “They will never get away with it” - “You do this; I’ll do that”
- “I’m not going to change”
- “Let’s confirm objectives and get
moving”
- “Let’s just keep doing things the
way we
always have”
Communication is disregarded
Communication is calmer and more
focused
2. Resistance 3. Exploration
- “They can’t make me do this” - “This could actually benefit us”
- “This is all too hard” - “What’s my role?”
- “Let’s focus on why it won’t work” - “I think I get it now!”
Communication is emotional, negative
and
argumentative
Communication is questioning,
enthusiastic,
erraticAdapted from Prochaska & DiClemente (1983)

6. “The secret of change is to
focus all of your energy not
on fighting the old, but on
building the new”Socrates

7. When we feel positive we:
• Make better decisions at work
• Are more socially integrated (have
better working relationships)
• Are more creative and better at
problem solving
• Have lower levels of absenteeism
• Experience greater job satisfaction

8. Psychological capital, Mindfulness & Positive Emotion
and their Effect on Organisational Change
Avey et al (2008)

9. PSYCHOLOGICAL CAPITAL
HOPE
EFFICACY
RESILIENCE
OPTIMISM

10. HERO

11. HERO
Hope – We’re focused on achieving our goals and we
have a plan for doing so
Self efficacy – We’re confident that we have the skills
and ability to achieve our goals.
Optimism – We’re optimistic about our chances of
achieving our goals.
Resilience – We bounce back from stress, conflict,
failure, change or increase in responsibility.

12. 1. Are you a HERO on a regular
basis?
2. Aim for 3 to 5 positive
responses for every negative
response.
3. Let your team experience
success.
4. Work with them to set goals