Descriptive and analytical review of the hospitality industry.

1. Indira Gandhi NationalTribal University, Amarkantak, MP
By: Rajat Jaiswal

2.  Restaurants fall into several industry
classifications, based upon menu style,
preparation methods and pricing, as well as
the means by which the food is served to the
customer.
 In general a place where people pay to sit and
eat meals that are cooked and served on the
premises.

3.  CAFETERIA
 Is a restaurant serving mainly serve hot drinks
and snacks.
 The establishment is small to spend the day
with friends.
 Is a nice place for conversation with the
friends or family.

4.  Hot drinks.
 Cold drinks.
 Specialty coffee.
 Desserts.
 Bread.

5.  Service is fast and economical.
 The establishment has no waiters and
occasionally without cutlery.
 Is a busy place.
 Is a place with children area.
 Type of food
 Pizza.
 Cold Drinks.
 Desserts.

6.  The cost is moderate.
 The service is usually at the table.
 The environment is casual.
 Type of food
 Tacos. (kind of Rolls)
 Meat.
 Broths. ( non veg soup)
 Beer /Drinks.

7.  Do not offer table service.
 Allows clients to relax commune with friends.
 Type of food
 Hot drinks.
 Cold drinks.
 Doughnuts.

8.  It is a bar.
 Offers simple food.
 Have a great beer selection.
 The cost is high.
 Type of food
 Beer.
 Snack (nachos, potato, etc.)
 Alcoholic beverages.

9.  Is a family cafe and restaurant.
 Individual dishes and serve simple.
 The price is moderate.
 Type of food
 Main dishes.
 Drinks.
 Coffee.
 Desserts.

10.  The service is fast.
 The menu includes ethnic dishes.
 Cost is high.
 Types of Food
 Indian/Chinese/Mexicanfood.
 Drinks.
 Desserts.

11.  Tariff means the rate for the room we are
charging from the guest and we have quoted on
the tariff card/ hotel brochure.
 It is difficult task as the rates have to be
changed.
 There are various methods to fix the room rates.
 It depends on various factors.
 There are various rates for various clients, FIT,
GIT, Off season, etc.
 Taxes as applicable/ taxes extra . Taxes are
added to these tariff rates when preparing the
final bill

12.  BASIS OF FIXINGTHE PRICES
 24 hours rates :
 Check in 10.00 am, check out 9.00 am.
 If guest comes at 7.00 am, then leaves the next day
at 10.00 am, then we will charge 2 days tariff.
 Day rates : if guest will not stay in night.
 Night basis : widespread method, eg . Guest is
spending 3 nights, 2 days then we will charge for 3
nights.

13.  Rack rate: the rate which is printed on tariff card eg,
10000 Rs/ night.
 Group rates: when there is a group of 10 or more
persons and taking more rooms, 10% discount on
tariff, 9000 Rs/ night.
 Volume rates: when travel agents/companies give bulk
business for the year, given 20 – 30 % discount. 7000
Rs/night. Bulk business of minimum 1,00,000 rs/year.
 Off season rates: When tourist footfall minimum on
destination.

14.  Travel agents rates: all hotels give travel agents
commission (TAC) 20% on tariff.
 Tour rates: special rates for tour operators who sell
packages , it includes room and all meals. Eg
4000rs/ person / day on twin sharing basis.
 Company/ government rates: 30% less on tariff.
 Crew rate: given to airlines for stay of cabin crew,
pilots, hostesses etc. 30%less then printed tariff.

15.  Weekday/ weekend rate: discount is offered on weekdays
from Monday to Friday.
 Package rate: package given to MICE, marriages,
conferences, for eg 100 rooms.
 Crib rates : rates we charge for children. Children below
12 years are free, we charge 2000 rs/ night for children
above 12 years.
 Family rate: family will include accommodation for 2
adults and 2 children . Suite room/ family room with extra
bed is given.

16.  There are some industry standards for Meal
Plans, Keep in mind that the definition of
each plan is a general understanding, and the
description of the Meal Plans can be adjusted
by the hotel.

17.  A la carte – Does not include any meals.
 All-Inclusive (AI) – All -inclusive plans differ
from resort to resort, but the basic "inclusive"
plan traditionally covers all meals, beverages.

18.  American Plan (AP)
 Includes three meals per day at the hotel, i.e.
breakfast, lunch and dinner.Travelers
choosing a hotel in a remote location where
there are not many restaurants — or none at
all — need to stay at a hotel that offers an
American plan. Meals plans typically do not
include wine or cocktails.

19.  Bed & Breakfast (BB)
 Includes only room rate and breakfast meal
(Bread, Juice/coffee)

20.  Continental Plan (CP)
 A continental breakfast normally consists of
coffee or tea, juice, and bread. The bread may
be as simple as a loaf or as appealing as a
basket of freshly baked croissants, scones,
and muffins. At some facilities, yogurt and
fresh fruit may also be available. The
Continental Plan breakfast does not include
cooked foods, such as pancakes or eggs.

21.  European Plan (EP)
 Does not include any meals. The advantage
of the European Plan is that guests have
more options to try a variety of restaurant
experiences, and can often save money by
eating out at restaurants that charge less
than the hotel dining room.

22.  Family American Plan (FA)
 This plan offers free or discounted meals for
children.

23.  Half Board (or Half Pension)
 Includes two meals per day at the hotel. Breakfast
and either lunch or dinner. Typically used in
European countries.

24.  Modified American Plan (MAP)
 The quoted rate includes two meals a day,
including breakfast and either lunch or dinner. In
the Modified American plan, these meals are
provided by the hotel dining room.
 Travelers choosing a hotel in a remote location
where there are not many restaurants — or none
at all.