Originally presented at Confab Central on June 9, 2017 in Minneapolis, Minnesota.
---
As writers and content strategists, we know it’s impossible to write and review every single word that goes into a user interface. But even small instances of content, like error messages and button text, deeply affect how our customers feel when using our products.
So what’s the best way to help customers accomplish their tasks? Teach everyone how to write their own good content, of course.
Through examples of how this works at Shopify, you’ll learn how to help designers and developers think like content strategists. The key to improving your product’s content lies buried deep beneath lorem ipsum.
In this session, you’ll learn how to:
- Hold weekly “fresh eyes” sessions with your UX team.
- Teach people to write good error messages.
- Run product content onboarding sessions for new hires.
- Maintain living resources, like a content style guide.
---
Learn more about Biz Sanford at https://www.bizsanford.com/ or follow her on Twitter at https://twitter.com/bizsanford
11. 1. Develop guidelines
2. Onboard new hires
3. Hold fresh eyes
4. Run workshops
5. Pair write
6. Do things, tell people
6 ways to write better at scale
27. 1. Develop guidelines
2. Onboard new hires
3. Hold fresh eyes
4. Run workshops
5. Pair write
6. Do things, tell people
28. - What the product content team does
- Shopify’s voice and tone
- How to write for Shopify
- How and where to get content help
- Where to find content resources
Onboarding new hires
49. 1. Develop guidelines
2. Onboard new hires
3. Run workshops
4. Hold fresh eyes
5. Pair write
6. Do things, tell people
Today we talked about how to...
