An APM Midlands branch seminar involving a case study based approach of some of Elisabeth Goodman's experiences (in Global Pharma R&D and with RiverRhee Consulting) of leading and facilitating operational organisational change projects, and of using Lean and Six Sigma to support organisational change. The seminar was also planned as an opportunity for the 40 or so participants to share some of their experiences, and for all of us to learn from each other.

1. Facilita'ng
opera'onal
excellence
in
and
for
business
change
projects
APM
Midlands
event
Elisabeth
Goodman
Coventry,
30th
January
2014
© RiverRhee
Consul'ng
2014

2. What
worked
well?
What
could
have
been
improved?
A case study based exploration ….
Operational Excellence, Lean and Six Sigma,
organisational Change Management
What
can
you
/
we
take
away?
© RiverRhee
Consul'ng
2014

3. My
experience
with
opera'onal
excellence
and
change
management
Big
Pharma
R&D
Enhancing Team Effectiveness
UK, USA, Canada, Belgium,
France, Italy, China
Cambridgeshire, London, France,
Massachusetts and elsewhere...
Led cross-R&D champions group and
one of four trainers for introduction of
operational excellence (lean and six
sigma).
Led introduction of a CRO’s operational
excellence programme.
Led global R&D organisational change
programme (governance and
processes) using lean and six sigma.
One-day in-house and off-site courses on
Lean and Six Sigma.
One-day in-house and off-site courses and
publication (!) on Change Management.
© RiverRhee
Consul'ng
2014

4. My
approach
Opera'onal
Excellence
/
Change
Management
© RiverRhee
Consul'ng
2014
Source:
Elisabeth
Goodman.
“ The
Effec've
Team’s
Change
Management
Workbook.”
RiverRhee
Publishing,
2013

5. Your
challenges
/
successes
/
ques'ons
for
today?
Huddle
discussion!
© RiverRhee
Consul'ng
2014

6. Opera'onal
Excellence
organisa'onal
change
programmes
Big
Pharma
R&D
• Turn-­‐over
of
sponsors
• Variable
middle
management
commitment
• Those
who
‘get
it’
live
it
• Does
Lean
Six
Sigma
s'fle
or
free
up
crea'vity
&
innova'on?
• On-­‐going
mentoring
and
Community
of
Prac'ce
to
embed
and
sustain
CRO
• Variable
senior
management
commitment
• OE
is
a
medium
for
driving
other
desired
change
• ‘Permission’
to
staff
to
be
empowered
• Great
opportunity
for
customer
engagement
• Business
champions
help
• There
can
be
defensiveness
© RiverRhee
Consul'ng
2014

7. Opera'onal
Excellence
organisa'onal
change
programmes
Big
Pharma
R&D
CRO
• Turn-­‐over
of
sponsors
• Variable
senior
management
commitment
• Variable
middle
management
commitment
• OE
is
a
medium
for
driving
other
desired
change
• Those
who
‘get
it’
live
it
Must
separate
it
from
to
staff
to
be
• Does
Lean
Six
Sigma
s'fle
or
• ‘Permission’
cut-­‐backs!
empowered
free
up
crea'vity
&
• Great
opportunity
for
innova'on?
customer
engagement
• On-­‐going
mentoring
and
Community
of
Prac'ce
to
• Business
champions
help
embed
and
sustain
• There
can
be
defensiveness
© RiverRhee
Consul'ng
2014

8. Lean
and
Six
Sigma
in
organisa'onal
change
programmes
• Enhances
project
management
cycle
/
structure
for
discussing
new
ways
of
working:
– End-­‐to-­‐end
process
flows
– Manage
the
detail!
– Hand-­‐offs
between
departments
/
roles
– Issues,
good
prac'ces
-­‐>
root
causes
-­‐>
solu'ons
– Risk
management
– Communica'on,
training
and
support
© RiverRhee
Consul'ng
2014

9. One-­‐day
Lean
Six
Sigma
courses
In-­‐house
(One
Nucleus,
Cambridge
Network)
• It’s
possible!
• Sponsorship
and
case
studies
to
endorse
• Pre-­‐work:
sub-­‐groups,
process,
data
-­‐>
ac'onable
learnings
• Keep
the
jargon
down
and
don’t
evangelise
• Includes
change
management
component
Off-­‐site
(CILIP
/
UKeIG)
• It’s
also
possible!
• Those
who
come
are
looking
for
solu'ons
• Pre-­‐work
but
a
different
emphasis
• Includes
change
management
component
© RiverRhee
Consul'ng
2014

10. One-­‐day
Change
Management
courses
• Customisa'on
/
pre-­‐work
case
studies
are
key
to
ac'onable
learning
• Behavioural
components
strongly
resonate
• Walk-­‐through
framework
/
processes
are
invaluable
TFPL,
CILIP,
UKiG,
others
Available from http://www.riverrhee.com/publications
© RiverRhee
Consul'ng
2014

11. Your
learnings
/
take-­‐away
messages
/
further
ques'ons?
Huddle
discussion
© RiverRhee
Consul'ng
2014

12. Enabling
Change
SIG
-­‐
Mar'n
Taylor
-­‐
Approved
14th
January
2014
• Scope
• Plans
/
next
steps
• How
you
can
help
/
get
involved

13. Final
ques'ons?
If
you’d
like
to
find
out
more:
hfp://www.riverrhee.com
elisabeth@riverrhee.com
+44
(0)
7876
130
817
-­‐
Elisabeth
Goodman
-­‐
© RiverRhee
Consul'ng
2014
13