Ethnographic study – days in the life of 16 old people in London and Rural DevonImmersion in their lives – going beyond the statistics and hearing their stories and experiencesWorking with GPs and local services – using the evidence and information to help redesign services; fed into Big Lottery Fund; shape our own venturesStories used as training materials for staff
Complex picture of care - uncoordinated and uncertaintyFamily relationships were critical to negociating thisHighly valued GP care - where not strong they struggled to necogiateCarers - continuity; trust; languageVoluntary sector and community are different and service providers need to recognise thisCommunity of geography (rural) and community of interest (urban)Technology